• Conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals • Review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios • Proactively generate and review 24-hour staffing projections • Seek coverage via phone calls and/or texts for shifts and special circumstances • Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing • Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care • Utilize multiple computer systems to communicate with nursing leadership of all hospitals • Work collaboratively with nurse leadership to review current and anticipated staffing needs • Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units • Complete appropriate documentation utilizing Kronos for caregiver schedule changes • Be a point of contact for unit call offs • Accurately record, document and report call offs according to SOP • Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers • Attend and successfully complete required training

• Support the design, implementation, and continuous improvement of the PALU framework • Analyze and transform program data using R and/or Python • Develop and maintain ETL pipelines, dashboards, and automated reporting solutions • Monitor data quality and ensure compliance with MCD MEL standards and donor requirements

• The Patient Partnership Associate supports the team by promoting awareness of clinical research and assists with the enrollment of patients in clinical research studies (as known as - clinical trials) • Candidates must demonstrate the ability to recruit clinical trial patients, as well as attend health fairs, brand the company locally, and meet enrollment goals • Demonstrate knowledge of the Company’s clinical research studies as well as the diagnoses and medical terminology that is involved in each study • Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted • Establishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors, pharmaceutical sponsors, and all levels within the company • Conducting outgoing recruitment calls and answers inbound calls; Goal is to complete 80-120 calls per day • Conducting subject screening by identifying the patient’s diagnosis and exclusion factors to ensure correct placement in a study • Review patient charts utilizing various EMR platforms, determine patient study eligibility criteria and prescreen all patients prior to appointments • Matching potential patients’ needs to current studies, upcoming studies or log in data base for future studies • Scheduling qualified subjects • Responsible for the maintenance of the database which includes tracking clinical trial progress and timeliness; Reviewing screen sheets as they are forwarded to the sites and triaging participants into the appropriate studies; Maintaining the status of all subjects in the database • Adhere to an IRB approved protocol • Must be able to maintain confidentiality, prioritize and manage work effectively and provide exceptional customer service

• Position involves 5am start time and extensive driving • Deliver products and to upsell our popular brands/products on open routes • Complete service calls, resolve customer problems or complaints • Respond to customer calls in a timely manner • Use handheld system to key transactions and manage customer data • Ordering, scanning, and logging backstock using handheld device • Manage inventory and balance daily route activities • Protect company assets, including collection of equipment and customer payments • Check-in with store decision maker, check-in delivery, obtain signatures, collect proof of delivery • Using equipment (e. g. carts, pallets, etc.) to unload products and move throughout the store • Ensuring backstock reaches the sales floor and organizing/maintaining back-room inventory in proper location • Rotating products, removing defective and out-of-date products and process returns and credits with receiver • Tidying up shelves and displays, knocking down boxes and disposing of any waste • Assembling and disassembling of promotional materials such as signs, banners, and cardboard displays • Merchandising store displays to ensure proper inventory, pricing, and date code rotation