Role Description As a Scheduling Manager (Northern California Region), you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes. - Responsible for all facets of day-to-day management of scheduling department, including hiring, motivation, training, discipline, and termination of employees. - Assess performance and complete 90-day and annual evaluations of employees. - With Operations assistance, design and implement appropriate scheduling "protocols" as necessary; periodically review existing protocols for accuracy and service. - Triage scheduling activities to ensure smooth and efficient department operations. - Maintain supply inventory; responsible for ordering supplies. - Develop and maintain in-depth knowledge of changing technologies; spearhead change process with scheduling staff. - Develop and maintain in-depth knowledge of volume referrers; communicate pertinent information to Telecommunications Coordinator and schedulers. - Manage and support activities of Scheduling/Telecommunications Coordinator; work in conjunction with coordinator in devising training/skills enhancement programs for scheduling staff. - Respond to referrers' needs, problems, and issues as needed. - Communicate to Sales and Marketing relevant issues such as troubled referrers, referrers' needs, problems, and issues, and competitor information on a proactive and ongoing basis; develop and present potential solutions to referrers' concerns to Operations; assist Sales and Marketing in referrer problem resolution through off-site visits. - Assist Operations in scheduling conversion of new centers and managed care practices. - Interface proactively with Medical Records and Billing departments to coordinate and enhance patient throughput. - Monitor and communicate to Site/Area Operations Managers and Operations scheduling backlog to enhance scheduling latitude, maximize procedural output, and increase revenue. - Communicate new opportunities for procedures or modalities to Operations Manager. - Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that we provide or the smooth operation of the center. - Assist Operations Manager and other Executive Management as needed with special assignments and special projects. - Prepare and submit all reports required by site management. - Take incoming calls and respond to callers in a patient, professional, and courteous manner, striving to maintain the highest level of customer service in meeting patient or physician scheduling needs. - Schedules appointments according to site, company, and computer protocols. - Notifies appropriate department of schedules, changes, or addition of STAT exams promptly. - Verifies and updates patient/physician/insurance information and enters into computer correctly. - Provide thorough and accurate preparatory information to patients regarding procedures. - Uses good judgment in dealing with distressed, angry, or emotional patients or angry physician offices and refers particularly difficult situations to supervisor. - Promote public relations with patients, doctors, vendors, and other clients on the phone and in person. - Demonstrate initiative and creativity in promoting positive patient relations. - Assist Operations Manager as needed in meeting department standards and objectives; keeps informed of RadNet policies and general environmental conditions to provide input and propose solutions to problems whenever possible. Qualifications - Genuinely passionate about customer service and exercise sound judgment and an ability to remain professional in all situations. - Able to demonstrate high level of attention to detail, excellent organizational skills, and have the ability to multitask. - Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service. Requirements - At least 2 years of supervisory/management experience within a busy call center environment. - Ability to inspire change, motivate staff, and produce results while maintaining a healthy work environment. - Excellent interpersonal skills and communication skills. - Proficient computer skills; the ability to create PowerPoint presentations and reports using Excel. - Working knowledge of California State labor laws (i.e., meal and rest breaks, overtime, interviewing/hiring, etc.). - Strong attention to detail, and the ability to multi-task and prioritize. - Ability to travel if needed (occasional travel). Benefits - Comprehensive Medical, Dental, and Vision coverages. - Health Savings Accounts with employer funding. - Wellness dollars. - 401(k) Employer Match. - Free services at any of our imaging centers for you and your immediate family.

• Lead the company's facilities operations across its growing portfolio of office locations • Develop and execute EQT's workplace and facilities strategy • Oversee day-to-day operations of corporate offices including maintenance and repairs • Manage office space planning and furniture standards • Ensure facilities comply with safety regulations • Leverage technology to improve operational efficiency • Manage relationships with landlords and service providers • Conduct site assessments and ensure consistent standards

• Oversee clinical/coding DRG audits, including MS-DRG, APR-DRG, readmission, and short-stay reviews, to ensure accuracy and compliance with internal policies and industry-standard guidelines. • Identify gaps and improvement opportunities and provide staff education to enhance audit quality and drive revenue performance. • Apply appropriate industry-standard coding guidelines, payer policies, and medical journal references relevant to audit review. • Maintain strong client relationships through accurate clinical and coding audits, continued understanding of client issues and needs, and compliance with payer policies, procedures, guidelines, and continuum-of-care requirements. • Identify client trends related to coding denials and report findings to the clinical team and clients, ensuring client issues are thoroughly acknowledged. • Oversee current staff and new-hire training related to technology, regulatory changes, and operational processes to support efficiency, client satisfaction, and high-quality results. • Participate in the development of education tools for staff and communicate expectations clearly to each team member. • Ensure clients receive detailed historical and current trend reports and verbally communicate findings to clients, coding teams, and nursing teams as appropriate. • Coach, develop, and mentor clinical staff to achieve quality performance by sharing knowledge and practicing servant leadership principles. • Continue developing personal management skills necessary to lead teams and handle unique operational challenges. • Organize training for new and existing team members to ensure each receives the information and tools needed to be successful. • Independently prepare, deliver, and assign client communications to support audit findings. • Maintain required certifications and continuing education requirements.

• Maintain full safety ownership across all regional locations — warehouses, showrooms, field operations, and acquired facilities — through regular scheduled walkthroughs and unannounced site visits. • Be an active, visible floor presence; model safe behaviors, hold leadership accountable, and serve as the primary on-call safety contact for the region. • Triage, document, and follow up on all inbound safety communications from supervisors, employees, and coordinators within required timeframes. • Manage workers’ compensation from first report to claim closure, serving as the named senior regional contact for TPA adjusters and all claims-related communications. • Maintain complete, defensible claim files for every open case; identify unusual patterns such as late reporting, post-termination filings, or repeated claimants and escalate appropriately. • Lead strategy on high-value or litigated claims in coordination with outside counsel, HR, and the Director of Safety & CI; conduct independent file reviews targeting aging and high-reserve cases. • Track and report structurally elevated cost items — including reserve levels, litigation posture, and EMR impact — on a quarterly basis. • Maintain injury attestations, JHA acknowledgments, and Evidence Defense Packets for all claims. • Lead rapid response for serious incidents and use ISO ClaimSearch to screen for fraud. • Assess new facilities within 30 days and deliver remediation plans for acquisitions. • Train acquired staff on Vesta's IIPP, PPE, HSI, and Golden Hour protocols within 90 days. • Coordinate system enrollment and brief the Director of Safety & CI on integration within 60 days. • Oversee injury responses and ensure consistent regional execution of Golden Hour protocols. • Lead toolbox talks, verify PPE/equipment safety, and manage forklift certifications. • Maintain OSHA 300 Logs and IIPP records while promoting near-miss reporting. • Provide written Modified Duty Offers same-day to avoid unnecessary TTD transitions. • Manage regional bridge job catalogs and document injured employee progress in HSI. • Partner with HR to deploy validated pre-hire integrity and physical ability screenings. • Analyze hiring data against WC outcomes to mitigate risk and improve hire quality. • Ensure OSHA log accuracy and collaborate with CI to manage PPE and training records. • Report monthly safety metrics and support actuarial modeling for carrier reviews. • Train regional leaders on reporting and incident protocols to embed safety KPIs. • Cultivate regional shared accountability through peer-to-peer safety observations. • Collaborate with CI to archive regional training, forklift, and PPE inventory data. • Provide regional metrics to the Director of Safety & CI monthly for C-suite dashboards. • Supply accurate claim and lag-time data for actuarial EMR projections. • Prepare data for carrier reviews and support standalone workers' comp transitions. • Train all leadership in your region on the Golden Hour card, incident documentation, modified duty processes, and HSI reporting requirements. • Embed safety KPIs into operations manager performance conversations; partner with the Director of Safety & CI on accountability structures. • Build peer-to-peer safety observation capability across your region.