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Key Account Manager
Location
Canada
Posted
5 days ago
Salary
$140K - $215K / year
Seniority
Lead
Job Description
Key Account Manager
Affirm
• Own and lead Affirm’s largest Canadian partner relationships, driving growth and long-term strategy across multiple business units. • Define and drive the strategic vision for each relationship—aligning joint priorities to Affirm’s broader goals and influencing senior stakeholders on both sides. • Develop sophisticated account plans; build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions. • Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities. • Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases. • Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results. • Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.
Job Requirements
- 7+ years of B2B client-facing experience; preferably in a tech or fintech environment.
- Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
- Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
- Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.
- Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
- Experience structuring, negotiating, and closing large-scale commercial contracts.
- Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
- Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
- Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
- Comfort using Salesforce, AI, and BI tools.
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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