• Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement. • Develop and maintain expert knowledge of Foundant software products. • Provide clients with guidance on nonprofit sector practices. • Train new clients how to utilize Foundant software products. • Assist new clients in the configuration of their Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client. • Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution. • Follow up on tasks and projects arising from client interactions. • Support the migration of client’s historical data from multiple sources into Foundant software. • Provide clients with guidance on sector practices in nonprofit accounting functions such as configuring chart of accounts and creation of funds.

• Serve as a key member of the owning technical aspects of direct customer deployment implementations • Develop in-depth technical knowledge of Second Front products and represent 2F internally and externally as a trusted subject matter expert on the Federal team • Identify areas for improvement in our onboarding or customer support processes and engage with product teams to align roadmaps with demand signals • Onboard our customers’ apps into GameWarden for security scanning, deployment configuration and development of accreditation products • Configure and perform customer deployments in the cloud environments • Work with on-premises hardware to prepare and install devices with secure OS and Kubernetes

• Lead and support the end-to-end delivery of services across sales models, ensuring alignment with agreed timelines, scope, and delivery standards. • Coordinate the planning, execution, and delivery of Access-related initiatives and go-to-market activities across multiple projects and workstreams. • Track milestones, dependencies, and risks, proactively identifying issues and driving timely resolution. • Act as a key point of contact for delivery performance, service status, and issue escalation, ensuring clear communication across stakeholders. • Define, monitor, and report on key delivery metrics, including KPIs, SLAs, and milestone performance. • Drive continuous improvement initiatives to enhance delivery efficiency, consistency, quality, and scalability across Access models. • Support governance, risk management, compliance, and change management activities related to new or evolving Access sales models.

• Own the long-term success of enterprise customers from go-live onward: adoption, expansion, renewal, and measurable risk reduction. • Lead the delivery of AI security engagements: threat modeling, guardrail design, red-team exercises, control frameworks, and implementation advisory against the platform. • Embed alongside customer security and engineering teams, translating their AI risk exposure into outcomes they can see and defend to their board. • Turn what you find in delivery into clear, executive-ready narratives that drive decisions, not just technical artifacts. • Act as the senior technical voice in enterprise sales cycles: presenting, demonstrating, and defending the proposition to CISOs, security architects, and engineering leaders. • Lead discovery that surfaces real risk exposure and shape it into a compelling case for the platform and the services around it. • Partner with sales on scoping, solution design, and proposals that win complex, multi-stakeholder deals across the Fortune 500. • Help shape the strategy, roadmap, and success of the AI security offering in North America. • Define repeatable delivery methods, and feed patterns from the field back into product direction. • Lay the foundations of the North America team, and grow into leading it as the function scales.