• Build the operational and organizational framework required to support significant expansion. • Develop scalable organizational structures, leadership roles, and operating rhythms. • Partner on strategic planning, capacity planning, market expansion, and acquisition integration activities. • Evaluate organizational readiness and identify opportunities to improve scalability. • Build, develop, and mentor a high-performing leadership team. • Create recruiting strategies that position HVAC RNTL as an employer of choice. • Develop innovative technician and operational workforce pipelines. • Ensure operational capabilities support continued revenue growth. • Partner closely with sales leadership to align resources with customer needs. • Improve responsiveness, execution, and customer experience across all operational functions. • Maintain relationships with key customers and strategic accounts. • Implement practical operating systems that improve consistency without creating bureaucracy. • Establish meaningful operational metrics and performance measures. • Improve fleet productivity, resource utilization, and operational effectiveness. • Identify opportunities to improve profitability while maintaining agility. • Build the operating model required to support growth in the data center market. • Develop labor, organizational, and execution strategies for mission-critical environments. • Support successful delivery of large-scale data center projects. • Maintain a visible presence throughout the organization. • Conduct branch visits, ride-alongs, customer meetings, and operational reviews. • Travel approximately 30–40% to support growth objectives.

• Assist students, companies, and institutions; • Prepare contracts for the Young Apprentice program (Jovem Aprendiz); • Register internship program data and keep the database up to date; • Respond to client inquiries about services; • Assist with data entry and database maintenance;

• Support, manage, optimize and report on media campaigns for a portfolio of clients • Assist in and/or own campaign planning, builds, and ongoing management • Assist in and/or own client communications and updates • Partner with team members to ensure a high standard of work • Work effectively with team members to complete day-to-day tasks • Collaborate with peers to receive learnings • Execute on media platforms across Programmatic, Social, and Search • Utilize internal tools and processes for work and task completion

• Lead the development and execution of media plans and independently own client communications and platform trainings. • Own media strategy and campaign planning, builds, and ongoing management of our clients’ media efforts, including QA • Build trust and rapport with clients and own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution • Work effectively with team members to complete day-to-day tasks for both clients and internal efforts and actively seek opportunities to guide junior team members in need of assistance with tasks (internal and external) • Collaborate with peers to receive learnings, from both internal and external sources • Learn and act on explicit motivations/needs of both internal and external stakeholders, build baseline trust & rapport via written & verbal communication, and actively seek to understand and improve the client experience • Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to… • Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc. • Keep up to date on Monks offerings and changes within the ad industry, and identify opportunities to enhance client services