Role Description As an AWS Contact Center Engineer / Software Engineer within our Omni Optum routing team, you will play a critical role in supporting our modern migration journey from the legacy Genesys Engage Platform to the AWS Connect Platform. Our team is focused on delivering seamless routing, queuing, and contact flow strategies to ensure exceptional service experiences. You will design, build, and optimize next-generation cloud contact center solutions, leverage cutting-edge AWS capabilities, and integrate backend APIs. This role is ideal for a forward-thinking engineer who is eager to embrace modern tools, automate workflows, and drive strategic innovations in routing platforms. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Design, develop, and build robust Amazon Connect contact flows to support modernized contact center operations - Architect and implement complex call routing designs, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours or holiday routing - Build, deploy, and maintain backend integration solutions using Python, Node.js, or Java with AWS Lambda functions - Use enterprise-approved AI tools to streamline workflows, automate coding tasks, and drive continuous improvement - Use version control platforms such as Git, GitHub, or TFS to manage and deploy clean, maintainable, and well-documented code - Troubleshoot, debug, and resolve software errors and system issues to ensure high availability and reliability of routing services - Collaborate closely with cross-functional teams, architects, and stakeholders to translate functional requirements into scalable technical solutions - Evaluate emerging technology trends to inform routing designs, system integrations, and strategic engineering innovations Qualifications - Bachelor’s degree OR 4+ years of software development experience - 2+ years of hands-on experience designing, developing, and building Amazon Connect contact flows - 2+ years of experience in call routing design, configuration, and implementation, including routing profiles, queues, callbacks, emergency messaging, and dynamic routing - 1+ years of experience working with version control systems such as Git, GitHub, or TFS - 1+ years of experience or technical familiarity with Genesys contact center environments - Demonstrated strong problem-solving, debugging, and system troubleshooting abilities - Professional communication skills with experience collaborating across diverse, cross-functional engineering teams Requirements - Knowledge of, or experience with, integrating contact center solutions with backend systems using Application Programming Interfaces (APIs) - AWS certifications, such as AWS Certified Developer or AWS Solutions Architect - Experience working in an Agile/Scrum development environment - Familiarity with AI-assisted software development practices, such as using productivity tools to optimize code quality - Programming experience using Python, Node.js, or Java, including developing with AWS Lambda Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

• Translate business requirements into scalable, data-driven technical solutions • Design end-to-end architectures with a focus on data ingestion, unification, and activation • Architect and implement Salesforce Data Cloud (Data360) solutions • Define data models, identity resolution strategies, and segmentation frameworks • Lead technical design discussions and guide implementation teams • Communicate trade-offs, constraints, and architectural decisions clearly to stakeholders • Ensure high-quality, scalable, and maintainable solution delivery • Partner with marketing and analytics teams to enable personalization and insights

Role Description The Salesforce Developer designs, builds, and configures Salesforce solutions that support mission-critical public sector environments. This role involves: - Developing custom applications using Apex and Visualforce. - Building responsive front-end experiences with Angular JS, HTML5, and CSS. - Configuring CRM systems to meet business needs. - Creating product extensions and native applications on the Force.com platform. - Supporting system integrations. - Modernizing legacy community portals by migrating them from Aura to Lightning. Qualifications - Bachelor's degree in Computer Science, Information Systems, Engineering, or Business Management. - Four (4) years of experience developing with front-end web technologies, including Angular JS, HTML5, and CSS. - Four to six (4-6) years of experience in Salesforce configuration and implementing CRM systems. - Experience executing declarative Salesforce application configuration. - Experience using Apex and Visualforce to create unique, customer-based solutions. - Experience building Salesforce.com product extensions using Visualforce technology. - Experience developing new native products on the Force.com platform. - Experience performing manual integrations. - Experience rebuilding community portals from Aura to Lightning. - Bonus: experience or familiarity with Conga. - U.S. Citizenship is required. - Must pass pre-employment qualifications of Cherokee Federal. Requirements - Execute declarative Salesforce application configuration to meet business requirements. - Troubleshoot, test, and debug Salesforce applications to ensure quality and performance. - Collaborate with business analysts, stakeholders, and development teams to translate requirements into working solutions. Benefits - Estimated Starting Salary Range: $100,000 - $130,000 (Pay commensurate with experience). - Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. - Benefits are subject to change with or without notice.

Role Description This role is responsible for the application architecture and development lifecycle process that translates business requirements into software systems, services, and solutions on the Salesforce platform. The incumbent provides technical leadership and design expertise, drives the designs of all Salesforce components including configuration, customization and implementation of applications and 3rd party integration. The position will work with business stakeholders to define business and technical solution architectures to fulfill requirements, influence business leadership on decisions and drive ownership and acceptance of the provided solution. The ideal candidate will be as comfortable rolling up their sleeves and writing code or changing configurations as they will be managing Salesforce administration and development efforts. Roles and Responsibilities - Translate business requirements into well-architected solutions that best leverage the Salesforce platform. - Architect and document technical solutions that are aligned with business objectives. - Lead the Salesforce technical design, system development and integration from inception through production support by following logical data model design, functional system design and best-practice development and configuration management methodologies. - Identify and recommend Salesforce based solutions, integration points and related implementation architecture to improve functionality, scalability, and performance. - Define technical best practices for Salesforce implementations. - Manage the technical delivery of custom development, integration, and data migration activities. - Provide hands-on, expert-level technical assistance to Salesforce users, developers, and administrators. - Provide technical leadership in the design, development and maintenance of solutions and integrations configured and custom built on the Salesforce platform. Qualifications - Complete expertise on the entire Salesforce platform. - At least 8 years of experience developing software. - At least 3 years of experience with Aura, Apex, HTML5, JavaScript within the Salesforce platform. - At least 5 years of experience with Salesforce Sales & Service Cloud. - At least 3 years of experience with Salesforce Marketing Cloud (Pardot). - At least 2 years of experience with Salesforce Lightning. - At least 4 years of Salesforce development and administration. - Bachelor's degree in Information Technology, Business, relevant field, or equivalent work experience. Preferred Qualifications - The ability to influence without direct authority. - Salesforce Certified Platform Developer II. - Salesforce Certified Administrator. - Project management skills to manage pipeline, prioritization, and deadlines. - Results driven with demonstrated successful outcomes. - Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner. - Ability to handle multiple priorities in a fast-paced environment. - Excellent written and verbal communications skills. Company Description