• Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, LMR Customer Service Managers, and CMSO Support teams throughout the customer engagement. • Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management. • Exercise judgment in selection methods and techniques for obtaining solutions. • Ensures best practices are being adhered to within the customer's environment. • Delivers consistent service levels by exceeding customer expectations and managing customer escalations. • Maintains awareness of all complex service matters including technical solutions implementations and activities. • Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment. • Can explain technical problems and solutions to team/client members. • Ensures effective coordination and support between account teams and supporting technical resources.

• Lead a team of 3-4 software engineers in the consistent, timely delivery of quality features and products • Own not just timely delivery, but validating that what the team ships actually works for our customers and operators • Foster a build, test, learn culture – shipping practical MVPs and iterating on feedback rather than waiting for perfect requirements, and helping the team stay effective amid ambiguity • Cultivate fluid collaboration across the stack and minimize serialized hand-offs, so work moves without "throw it over the wall" delays • Practice and champion strong engineering methods and practices • Set the team's norms for AI-assisted development – how engineers use AI coding assistants (Claude, Copilot) to speed up prototyping, code review, debugging, and documentation - and clear the path to adoption • Help your team build good judgment about where AI tools genuinely help and where they don't, keeping the quality bar high • Adapt the team's process as AI-assisted development changes how quickly work moves, and use metrics to make those calls • Coach team members as they take on greater skills and responsibilities • Work with product managers to understand requirements, prioritize backlogs, and set timelines • Own business metrics alongside product managers and cross-functional business partners

• Own the end-to-end delivery of technical programs, many of which span hardware, software, and research efforts • Define workstreams, set milestones, and coordinate execution across multiple teams and functions • Serve as the connective tissue between engineering, research, product, and operations to ensure aligned priorities and timelines • Proactively identify and resolve bottlenecks, trade-offs, and interdependencies • Dive deep into technical topics to ensure risks are understood and addressed early • Build lightweight processes and tooling to help teams scale sustainably

Location: Nashville United States Job Description: Business Development Manager - Nashville at CARNIVAL CRUISE LINE Skip to main content Menu - Job Alerts - Saved Jobs (0) - Life at Carnival - Our Culture - Early Talent - How We Hire and Grow - The Anchor Land-Based Jobs Keyword / Category Location Select Eleuthera Fort Lauderdale Grand Bahama Long Beach Miami Miramar Work Style Select Hybrid In Office - Miami In Office - Other Location Remote Search Reset Private Destinations Opens in a new window Ship-Based Jobs Opens in a new window Business Development Manager - Nashville Job ID 13006 Location Miami Date posted 05/01/2026 Work Style Remote Apply Save Job Jump To: - Overview - Success Profile - Responsibilities - Benefits - Culture Company Overview At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here! Our Culture Essentials Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future. - Speak Up - Respect & Protect - Empower - Improve - Listen & Learn - Communicate Responsibilities Job ID 13006 Location Miami, FL Date posted 05/01/2026 The Business Development Manager is responsible for driving B2B sales growth and expanding market share by developing strategic relationships with travel agents within an assigned territory. This role involves executing territory management plans, delivering training and marketing support, and promoting brand initiatives through in-person and virtual engagement. The Business Development Manager will work closely with the Sales leadership team, Strategic Partner Division, and Marketing to ensure alignment with corporate objectives and maximize agency performance. The ideal candidate will have strong sales acumen, excellent communication and presentation skills, and experience in travel industry account management or business development. Essential Functions: - Territory Management & Strategic Sales Execution: Design and implement strategies for territory management and business development. Make assigned sales calls per week to travel agency accounts. Conduct sales browses to support specific company initiatives. - Travel Agent Relationship Building & Support: Foster long-term relationships with travel agents to drive sales growth. Maintain frequent contact with RVP/VP North America to ensure territory needs are met. Collaborate with the Strategic Partner Division to manage shared accounts. - Training & Education: Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content. Organize ship inspections, trade shows, pier side overnights, and seminars at sea. - Marketing & Promotional Strategy: Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with promotional materials and make recommendations to improve agency marketing efforts. - Data Management & Reporting: Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM. Complete required reporting of activities and track budgeted tools. - Budget & Co-op Management: Manage territory budget and co-op marketing needs in alignment with corporate guidelines. Knowledge, Skills & Abilities: - Scope: The Business Development Manager serves as the primary liaison between Carnival and travel agency partners within a designated territory. This role is responsible for managing a portfolio of accounts, executing strategic sales initiatives, and delivering training and marketing support to drive revenue growth. The BDM operates independently in the field, representing the brand and ensuring alignment with corporate objectives across all agency interactions. - Problem solving: The BDM must navigate a dynamic and competitive travel landscape, identifying opportunities for growth and resolving challenges that arise within agency relationships. This includes adapting strategies to meet territory-specific needs, analyzing performance data to inform decision-making, and responding to market shifts with agility. The role requires a proactive approach to overcoming obstacles and leveraging insights to optimize sales outcomes. - Impact: This role directly influences Carnival Cruise Line's market share and revenue performance through strategic engagement with travel agents. By fostering long-term relationships, delivering impactful training, and promoting brand initiatives, the BDM ensures that Carnival remains top-of-mind among agency partners. Success in this role contributes to increased bookings, enhanced brand visibility, and stronger partnerships across the travel distribution channel. - Leadership: While not a direct people manager, the BDM demonstrates leadership through influence, collaboration, and strategic guidance. The role involves leading training sessions, coordinating cross-functional initiatives with internal teams (e.g., Strategic Partner Division), and serving as a trusted advisor to travel agents. The BDM also contributes to the broader sales strategy by sharing territory insights and participating in company-wide promotional efforts. Qualifications: - Bachelor's degree in Business, Marketing, or a related field - 5+ years of proven experience in sales and marketing, preferably within the travel or hospitality industry - Proven experience in sales, preferably within the travel or hospitality industry - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) - Excellent communication and presentation skills - Strong understanding of travel agent distribution channel. - Self- motivated, proactive, and results oriented. Travel: 25-50% with non-shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-GS1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf Share - Facebook - X - LinkedIn - Email Employee Benefits - Hybrid Work Environment Empowering work-life integration and flexible opportunities for your personal and career success - Wellness Programs Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym - Cruise Benefits An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway - Parental Programs Generous parental leave time and adoption assistance programs - Retirement Plan Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions - Employee Stock Purchase Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans Culture Get ready to embark on a journey filled with unforgettable moments. Just as our cruises create incredible memories for our guests, we're dedicated to making work an adventure you'll truly enjoy. Get ready to embrace exhilarating challenges that come with equally exhilarating rewards. You'll join our vibrant and inclusive community, where diversity is not just embraced - it's celebrated. Let's create memories together! I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day. Miguel Fleet Technical Document Center Manager Summit Seeker Carnival is a great place to learn and grow. Tyrone Lost Mail Clerk Chess Master Carnival's culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN! Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field. 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