Homeward

Role Description The Maintenance Coordinator plays a critical role in the day-to-day operations of the maintenance, upkeep, and utility services of properties under Homeward's ownership. This individual will oversee the activation and coordination of lawn and pool maintenance services, manage emergency maintenance dispatches, and ensure that utilities are properly maintained. The role also includes overseeing quality control (QC) of vendor work, processing invoices after QC checks, and ensuring that all maintenance services adhere to timelines and quality standards. The ideal candidate is a proactive, organized, and reliable individual who can handle multiple responsibilities and coordinate maintenance activities efficiently. You will serve as a central point of contact between vendors/service providers and internal stakeholders, ensuring the properties are well-maintained and operational. This role provides an opportunity to be a vital part of a fast-paced, dynamic team while contributing to the overall success of property management operations. - Manage scheduling and activation of lawn and pool services (e.g., mowing, fertilizing, cleaning, chemical balancing), ensuring timely and quality service delivery. - Update schedules based on seasons, weather, and property needs. Respond swiftly to emergency maintenance (e.g., plumbing, electrical), prioritizing and coordinating timely resolutions. - Ensure activation and ongoing maintenance of essential utilities (water, gas, electricity). Handle service contracts, troubleshoot issues, and ensure uninterrupted service and accurate billing. - Review vendor work via images/documentation, enforce quality standards, and address any deficiencies. Maintain vendor performance records and require rework when needed. - Validate that vendor invoices align with contracts and the scope of work. Submit for approval, resolve discrepancies, and track payments in coordination with accounting. - Track maintenance activities and vendor performance, ensuring timelines and standards are met. Set quality benchmarks and take corrective action when needed. - Act as the main point of contact for vendors, maintaining strong relationships and open communication. Provide regular updates and reports to internal teams and leadership on maintenance status and vendor performance. - Be the go-to person for all maintenance-related questions and ensure prompt, effective communication and issue resolution. Qualifications - Precision in reviewing vendor work, inspecting tasks, and verifying invoices to meet high standards. - Strong urgency and prioritization skills, especially in handling emergencies and minimizing disruptions. - Excellent verbal and written communication to coordinate with vendors, teams, and stakeholders. - Able to manage multiple tasks—scheduling, vendor coordination, and emergency response—efficiently. - Quick thinker with the ability to resolve issues like vendor changes or scheduling conflicts on the fly. - Dedicated to delivering timely, professional service to both internal teams and external partners. - Comfortable adjusting to changing conditions, emergencies, or shifting priorities. - Works well independently and collaboratively across departments and with external vendors. Value-Driven Employee Experience - THE GOLDEN RULE: Treat others the way we want to be treated. We practice empathy at every opportunity. - CALM FOCUS: Focus on the larger objective rather than rushing from one task to the next to create solutions our customers love. - ONE TEAM, ONE DREAM: Collaboration across teams and our three affiliate companies is essential to solving big problems.

• Collaborate closely with Product Managers and Engineers to design thoughtful, intuitive product experiences. • Make a big impact on a small team building Homeward’s digital product experience. • Manage feature roll-outs end-to-end. Conduct research interviews and create wireframes and mockups for engineering then help test, release, and continually improve the final experience. • Support re-building our design system that includes fonts, colors, and components, to ensure a consistent user experience across our apps • Seek feedback and coordinated launch efforts with every segment of the organization from Sales to Operations to Finance • Analyze what competitors are doing in the space to differentiate and distinguish our experience.

Role Description The Homeward Mortgage Team is responsible for conducting the financial review and approval of every customer that works with Homeward. We’re focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are the newest team at Homeward and are looking for subject matter experts and business people with an entrepreneur's mindset and ability to get stuff done. As part of the team, you’ll be ensuring that Homeward’s customers move quickly and efficiently through the mortgage transaction ensuring all important dates are met. Your role is to deliver a seamless approval and closing experience to every Homeward customer. This position will challenge your ability to manage complex operational processes while working cross-functionally with other teams including product, engineering, and customer experience among others. - Responsible for assembling, preparing, and reviewing/verifying documents for a loan closing while ensuring all applicable state, federal, and regulatory requirements are met. - Prepare Closing Disclosures (Initial & Revised) in Encompass and complete an accurate and compliant Closing Disclosure to be provided to the borrower within the TRID timing guideline requirements. - Monitor the borrower’s receipt of the Closing Disclosure. - Ensure accuracy of documents sent to closing, including but not limited to borrower names, rate, term and loan type, first payment date and escrow information. - Analyze and interpret compliance reports (MAVENT). Qualifications - Knowledge of mortgage industry concepts, practices, procedures, and mortgage loan documentation (3+ years of relevant prior experience preferred). - Encompass experience is a plus. - LendingPad experience is a plus. - Ability to thrive in a fast-paced, high production environment. - The drive to build something new. - Ability to work well in a team as well as independently. Company Description Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market. Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience. We’re a fully remote company with a diverse team spread across several countries, grounded in three core values: - THE GOLDEN RULE: Treat others the way we want to be treated. - CALM FOCUS: Focus on the larger objective rather than rushing from one task to the next. - ONE TEAM, ONE DREAM: Collaboration across teams to solve big problems.

• Lead a team of 3-4 software engineers in the consistent, timely delivery of quality features and products • Own not just timely delivery, but validating that what the team ships actually works for our customers and operators • Foster a build, test, learn culture – shipping practical MVPs and iterating on feedback rather than waiting for perfect requirements, and helping the team stay effective amid ambiguity • Cultivate fluid collaboration across the stack and minimize serialized hand-offs, so work moves without "throw it over the wall" delays • Practice and champion strong engineering methods and practices • Set the team's norms for AI-assisted development – how engineers use AI coding assistants (Claude, Copilot) to speed up prototyping, code review, debugging, and documentation - and clear the path to adoption • Help your team build good judgment about where AI tools genuinely help and where they don't, keeping the quality bar high • Adapt the team's process as AI-assisted development changes how quickly work moves, and use metrics to make those calls • Coach team members as they take on greater skills and responsibilities • Work with product managers to understand requirements, prioritize backlogs, and set timelines • Own business metrics alongside product managers and cross-functional business partners

• Develop, design, debug, and modify components of software applications and tools in agile environment • Write automated unit and integration tests as appropriate to support our continuous integration pipelines • Participate in code reviews to assess overall code quality and flexibility • Have a good understanding of Software Development Lifecycle and methodologies, specifically scrum and/or Kanban • Prototype creative solutions quickly by developing minimum viable products and work with seniors and peers in crafting and implementing the technical vision • Communicate and work effectively with distributed cross functional teams • Resolve problems and roadblocks as they occur with peers - follow through on details and drive issues to closure • Work towards continuous improvement in software and development process within an agile development team • Participate in user story creation in collaboration with the team

• Have an immediate impact on how Homeward builds with AI. • Design, build, and maintain AI-powered features in our products, including LLM API integrations, retrieval-augmented generation (RAG) pipelines, and AI-driven automation across our customer, agent, and operations tools. • Understand and communicate requirements and • Build and improve shared tooling and reusable components that make it easier for teams across tech to access, integrate, and operate LLMs in production. • Contribute to the tooling we use to keep AI features reliable - observability, monitoring, evaluation, and prompt and context management - so we can measure and debug them with confidence. • Take on hard, ambiguous problems that can be solved leveraging LLMs and ML to solve real business problems, then help others learn how to solve similar problems. • Prototype solutions quickly, then work with peers and senior engineers to harden them into something we can ship and maintain. • Help shape the patterns and practices for building with AI at Homeward, and make the right way the easy way for the rest of the team. • Evaluate new models, tools, and approaches, recommend what's worth adopting, and help others adopt it. • Use AI coding assistants (Claude, Copilot) as a natural part of your daily workflow, and help the team get more out of them. • Write automated unit and integration tests to support our CI pipelines, and participate in code reviews. • Work closely with Product, Engineering, and Data to make sure what we build is useful, well-documented, and easy to adopt.

• Manage our network of vendors, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors. • Negotiate budgets and pricing tables with vendors to ensure cost-effective solutions without compromising on quality. • Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget. • Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams. • Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India). • Oversee the repair process lifecycle, including project ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation. • Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication. • Monitor Repair Coordinator teams’ KPIs and drive performance management and coaching (when necessary) • Participate in hiring and onboarding of new Repair Coordinators • Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions. • Manage the collection and coordination of insurance documentation and claims requests with our insurance provider • Support ad-hoc repair and maintenance projects as needed.

Role Description The Director of Market Sales is a leadership role responsible for the end-to-end performance of Homeward’s Market Sales function. This role provides strategic sales and operational leadership across the property dispositions lifecycle, ensuring inventory is priced, marketed, negotiated, and sold efficiently while protecting margin and delivering an excellent customer experience. The core mission of this role is to drive the sell-through of Homeward’s inventory. Unlike other roles at Homeward, the Market Sale team must strike a fine balance between multiple somewhat-conflicting metrics: - Driving home sales - Driving profitable transactions for Homeward - Maximizing the % of transactions with customer proceeds - Ensuring a positive customer experience This leader will oversee two Team Leads who manage the frontline Market Sales team. The Director will set direction, coach and develop leaders, drive operational alignment across cross-functional partners, manage key disposition and external partnerships, and serve as the primary escalation point for complex or high-impact issues. They will continuously iterate and improve on existing processes and communication workflows to ensure we are selling homes efficiently and profitably, delivering a superior customer experience and maximizing second check proceeds for our customers. Qualifications - 8+ years of experience in real estate sales, dispositions, asset management, or a related field. - 5+ years of experience leading managers or team leaders in a fast-paced, operational environment. - Deep understanding of residential real estate markets, pricing strategy, negotiations, and contract management. - Extensive experience leading a customer-centric sales organization. - Strong analytical skills with the ability to interpret market data, CMAs, and performance metrics to drive decisions. - Proven ability to lead cross-functional initiatives and influence without direct authority. - Experience managing external partnerships and navigating complex stakeholder dynamics. - Ability to operate both strategically and tactically in a high-volume environment. - Real Estate License required (active or inactive). Requirements - Lead, coach, and develop two Market Sales Team Leaders, ensuring strong people leadership, clear expectations, and consistent execution across teams. - Set vision and priorities for the Market Sales function, translating company goals into clear operating rhythms, team goals, and performance standards. - Host and facilitate team leader meetings and broader team forums to ensure alignment, accountability, and information flow. - Partner with HR and senior leadership on hiring, onboarding, performance management, succession planning, and top-grading across the Market Sales organization. - Own the execution of disposition strategy, balancing speed of sale, margin protection, and strong listing management. - Monitor market trends, sales velocity, pricing performance, and pipeline health; proactively adjust strategy as conditions change. - Identify inventory at risk (timeline, pricing, margin, or partner experience) and partner with General Managers and cross-functional teams to course-correct. - Drive continuous improvement of Market Sales processes, tools, and operating standards. - Manage and iterate on an end-to-end customer experience that ensures our customers leave Homeward having a positive experience. - Iterate on our scripting and automated communications to ensure we are delivering a best-in-class experience. - Work with Team Leads to audit and monitor call logs, and provide feedback and coaching when necessary. - Serve as the primary liaison between Market Sales and internal partners including Sales, General Managers, Repairs, Finance, and Transaction Management to ensure operational alignment. - Coordinate cross-functional efforts to resolve escalations, remove blockers, and improve end-to-end outcomes. - Manage and strengthen key disposition partnerships, including ongoing performance management, issue resolution, and relationship health. - Represent Market Sales in cross-functional forums and leadership discussions related to inventory performance and partner experience. - Act as the senior escalation point for complex, sensitive, or high-impact Market Sales issues. - Ensure clear, professional, and timely communication with internal stakeholders and external partners during escalations. - Maintain high standards for agent and partner experience throughout the disposition process. - Own Market Sales performance reporting, including pipeline health, pricing trends, days on market, margin outcomes, and escalation themes. - Develop and maintain KPI frameworks to measure team, leader, and functional performance. - Provide regular, actionable updates to senior leadership with insights, risks, and recommendations. Benefits - On-Target Earnings (OTE): $185K - $215K - $150K base salary + variable compensation - Meaningful equity grant – stock options with real upside potential. - Comprehensive medical, dental, vision, and life insurance coverage – with company contributions towards premiums. - Meaningful time off – 20 days of paid vacation, 5 sick days, 12 company holidays, and 2 floating holidays. - Generous paid parental leave of up to 13 weeks. - 401(k) with employer contribution match. - Remote-first work environment (our headquarters are in Austin, TX). - Collaborative, low-ego team that values intellectual curiosity and continuous improvement.

Role Description Homeward is looking for a Senior Salesforce Administrator to join the team responsible for the design, implementation, and success of our Salesforce ecosphere. This individual will be responsible for owning support issues on a day-to-day basis, developing runbooks, and contributing to new strategic initiatives. The ideal candidate is a self-starter who takes pride in ownership of their projects, can effectively diagnose issues, develop solutions quickly, and communicate clearly with multiple stakeholders. - Join our Salesforce Systems Team and have an immediate impact on the company and the implementation of our Salesforce instance. - Work directly with our Product and Engineering Team, members of our Sales & Operations teams, as well as the organization as a whole, to improve the process of buying and selling homes. - Prioritize and manage incoming development requests from stakeholders, and effectively oversee the ticket queue to ensure timely resolution of Salesforce issues and enhancements. - Collaborate on projects ranging from 3rd party integrations to development of new business processes that promote efficiency, scalability, and risk mitigation. - Focus on bridging the gap between development and end users. - Contribute to documentation, product scoping, and training. - Collaborate on strategies to manage Salesforce metadata & tabular data. - Work side-by-side with our existing Salesforce experts to own Salesforce implementation and architecture planning. - Work closely with our engineering team to build integrations & develop processes that scale our operations & sales efforts. - Wear both light development and administration hats - as a growing organization, we’ll need an administrator who can fill both roles to ensure we plan data structures and configurations for scaling. Qualifications - 3+ years of Salesforce administration experience, ideally in a growth business. - Required: Salesforce Certified Administrator & Advanced Administrator. - Preferred/Nice to Have: Salesforce App Builder, Developer, or other certifications. - Incredibly strong ownership of delivering the right solutions at a high quality. - Strong written and verbal communication skills in English. - Demonstrated ability to effectively manage an inbound stream of requests. - Proven track record of working cross-functionally with stakeholders to communicate and deliver outcomes. - Experience developing within a highly customized Salesforce environment. - Ability to be flexible, wear many hats, pivot, and enjoy a dynamic environment. - Self-starter mentality with experience devising and testing hypotheses and implementing research plans; someone who can help the business identify the right questions to ask. - Experience with business operations tools such as: Github, Gearset, Claude Code, CoPilot, Codex, Dialpad, Zapier, n8n, and other Salesforce adjacent/integrated tools. - An open and collaborative mentality, Homeward is rapidly scaling its business and working with Salesforce will require analytical rigor, well-designed solutions, & strong collaboration. Benefits - Compensation: $27 / hour. - Work computer reimbursement. - Value-Driven Employee Experience. Company Description Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market. Founded in 2018 by Tim Heyl, Homeward aims to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience. We’re a fully remote company with a diverse team spread across several countries, grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus.

• Lead and manage all stages of the market sales process, from pricing and negotiations to contract management and closing. • Maintain a strong pipeline by ensuring consistent property sales and providing regular updates on inventory status and performance to management. • Collaborate with agent partners to develop accurate pricing strategies that attract qualified buyers and drive quick sales. • Assess showing activity and feedback, identifying any potential condition issues and offering cost-effective, timely solutions. • Adjust and refine pricing strategies as necessary to secure offers quickly while ensuring both Homeward and our clients maximize returns. • Review, negotiate, and manage incoming offers and terms to ensure favorable outcomes for both Homeward and our clients. • Partner closely with closing coordinators to ensure timely, smooth closings with minimal issues. • Develop strong, collaborative relationships with our agent partners, aligning on listing strategies and providing coaching when needed to achieve mutually beneficial outcomes. • Work cross-functionally with internal teams (General Managers, Repairs, Transaction Coordinators) to streamline processes and ensure alignment throughout the disposition lifecycle. • Flag potential issues with properties at risk of missing target timelines or pricing, and work with General Managers to develop and execute targeted strategies for resolution.