Carnival Cruise Lines

Title: Manager, Global Gaming Partnership Accounts Location: FL, GA, TX and NC United States Job Description: The Partnerships Account Manager will liase between Carnival Corporation cruise brands and assigned casino partners, with a primary goal of generating casino revenue by driving growth. The focus will be on Carnival Corporation's three largest North American brands, and other brands where appropriate. The Account Manager is responsible for overseeing existing and new partnerships to increase overall value and acquisition across Carnival Corporation' cruise brands. This includes overseeing the day-today management of the partners and events, and development and implementation of strategies and processes to grow profitable casino business across partnership accounts. The development of relationships and rapport within the organization and with external partner stakeholders will be essential to this role. Additionally, the Account Manager will manage day-to-day oversight of partner accounts, including but not limited to facilitation of events, activities, creation and execution of marketing communications or materials, and addressing partner needs and concerns as quickly and effectively as possible. Essential Functions: - Manage performance and reporting of assigned partners to achieve annual casino revenue targets - Serve as the 'face' of the company to the partner, managing and negotiating tactics with partner in the best interest of the company. - Ensure Marketing Terms of partnership are achieved, such as specific number of partner VIP Groups and Casino Voucher Events, and management of Loyalty programs. - Suggest programs and operational efficiencies based on partner performance data. - Manage the day-to-day operations of the partnership, including event schedules, communication plans, guest/partner inquiries. Knowledge, Skills & Abilities: - The Account Manager will have oversight of the day-to-day management of assigned partner relationships, across functional teams and multiple cruise brands. - Ability to manage multiple partners with different marketing and communication plans. An understanding of organizational strategy and casino marketing is key. Ability to problem solve with creative solutions that benefit both our company, and the partner is needed. - Possess a level of comfort as the key contact with outside partners. Serve as the 'face of the company.' Presentation skills, as well as development of presentations is highly desirable. A general understanding of casino analytics is helpful. - Ability to manage a high level of strategies and tasks across partnerships, working independently to maintain and grow partner relationships. CRM skills a plus. - Understanding of workplace policies and procedures and familiarity with team collaboration tools and techniques required. - Strong time management and organizational skills - Self-motivated and reliable individual with effective collaboration skills. Understanding of the value of the team. Demonstrated professionalism in all interactions and tasks. Qualifications: - A minimum of two years' experience in Marketing and Event Planning is required. Bachelor's Degree. - Highly organized and detail oriented. Experience in Event Planning and/or Account Management in the hospitality/travel industry is preferred. Casino Marketing and/or Cruise Industry experience preferred. Travel: Some travel required. Work Conditions: Physical Demands: This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus About Us Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Title: Specialist, SUS Location: FL, GA, TX, NC United States Job Description: The Systems User Support (SUS) Specialist is responsible for executing predefined test cases, supporting routine system inquiries, and assisting with basic testing and validation activities within Carnival Cruise Line’s reservation systems. This role focuses on learning core systems, understanding contact center workflows, and accurately following established procedures while escalating complex issues to more senior team members. Essential Functions: - Execute predefined test cases for reservation system applications, including Carnival Navigator, Carnival.com, GoCCL, and supported distribution platforms, using designated testing tools. - Log defects and document test results accurately following established guidelines and escalation paths. - Respond to and resolve routine system inquiries from Sales & Guest Services and Travel Operations using documented procedures. - Support testing activities for minor system enhancements and defect fixes under guidance. - Maintain awareness of applicable policies and procedures governing system use and testing activities. Knowledge, Skills & Abilities: - Scope: Operates within clearly defined processes and procedures, focusing on routine and repeatable testing and support activities. Scope is limited to specific applications or tasks, with close guidance and oversight from senior team members. - Problem solving: Resolves common, well‑defined issues using documented steps. Escalates non‑standard or complex system problems with appropriate information and documentation. - Impact: Supports day‑to‑day contact center operations by ensuring timely execution of testing tasks and accurate handling of routine system inquiries, contributing to stable system performance. - Leadership: Demonstrates professionalism, reliability, and willingness to learn. Contributes as a supportive team member by following standards, seeking feedback, and building functional knowledge. Qualifications: - High School Diploma required, Associate's Degree preferred - 1 year of experience in Sales/Guest Services Contact Center, or Travel Operations - In-depth knowledge of reservations systems such as Carnival Navigator, Carnival.com, GoCCL, and Global - Distribution Systems such as Sabre Cruises, Amadeus, Revelex. - Proficiency in MS Word, MS Excel, and MS PowerPoint. - Proven leadership and analytical skills. - Excellent verbal and written communication skills. Aptitude to learn new technologies. - Ability to work with minimal supervision. - Displays professional demeanor in interactions with customers and peers etc. - Troubleshooting skills, attention to detail. - System savvy and expertise. - Ability to translate technical information to end users in an easy-to-understand fashion. - Demonstrate strong analytical skills to properly document, classify defect rank, and prioritize. Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage  - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  - Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement  - On-site Fitness center at our Miami campus #CCL #LI-Remote #LI-SH1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Title: Senior Media Projects Specialist, Contact Center - Remote Location: Fort Lauderdale, FL United States Job Description: One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. The Senior Specialist, Media Projects is a strategic content developer responsible for designing and delivering high-impact, multimedia learning and engagement solutions across the contact center organization. The role goes beyond content creation, serving as a subject matter expert in digital learning strategies, a partner to operational leaders, and a driver of continuous improvement in employee development and communication. Acting as a creative force, the Senior Specialist, Media Projects translates complex business needs into scalable, innovative, and visually engaging materials that directly impact agent performance, employee experience and service quality. The ideal candidate is both a hands-on creator and a strategic collaborator, capable of driving projects from concept to execution. The Senior Specialist, Media Projects exercises independent decision-making authority regarding the development and execution of media-related training materials, reviewed by the Manager, Training and Knowledge. Here's a summary of what Princess is looking for in Senior Specialist, Media Projects. Is this you? Responsibilities: - Lead the end-to-end design, development, and delivery of advanced multimedia content (instructional videos, eLearning modules, interactive PDFs) aligned with contact center learning and engagement goals. - Partner with training and professional development leadership to define multimedia learning strategies that support business goals, improve agent performance, and align with adult learning principles and modern design trends. - Own the full production cycle of high-impact video content, from scripting and storyboarding to filming and editing. Ensuring professional polish, brand consistency, and instructional value. - Create and publish SCORM-compliant eLearning content using platforms, such as Articulate 360. Optimize courses for user experience and analytics. - Serve as the go-to media expert for training team, contact center leadership, and business units to consult on the best multimedia approaches for training and communication initiatives. - Develop and maintain a scalable, organized repository of digital learning assets. Audit, update and retire content proactively to ensure accuracy, relevance, and engagement over time. - Evaluate effectiveness of multimedia content through usage metrics, learner feedback, and performance impact. Continuously improve content based on data insights, industry best practices, and learner needs. Knowledge & Skills: - Scope: The Senior Specialist, Media Projects supports global training and communication strategies by leading the design, development, and delivery of high-impact media content. This role bridges creative design with operational execution, ensuring content aligns with business objectives and reaches both shore-based and Future Cruise Sales employees. The position has a broad organizational impact, supporting consistent and effective communication across multiple regions and functions. - Problem Solving: The Senior Specialist is expected to anticipate deployment challenges, resolve technical or design issues, and adapt creative content for diverse audiences and platforms. This involves analyzing training requirements, conducting research, and applying innovative approaches to ensure content is accessible, engaging, and impactful. - Impact: The Senior Specialist directly enhances organizational readiness, employee engagement, and knowledge retention by delivering media that simplifies complex topics and improves learning outcomes. The role impacts global operations by ensuring high standards of consistency and professionalism in all media deliverables. - Leadership: While the role may not carry formal direct reports, it requires leadership in managing large-scale projects, coordinating resources, and influencing cross-functional stakeholders. The Senior Specialist acts as a subject matter expert and mentor to peers, providing creative guidance and setting quality benchmarks. The role requires ownership of media initiatives from concept to execution, ensuring accountability, resource efficiency, and alignment with organizational priorities. For all roles: - Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. - Skills: Strong time management and organizational skills - Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Requirements: - Bachelor's degree in Instructional Design, Digital Media, Communications, Education Technology, or a related field - Equivalent experience with a strong portfolio of multimedia content will also be considered - ATD, Articulate, PMP certifications are a plus - Proven ability to influence stakeholders across departments - High level of creativity, visual storytelling, and attention to brand standards - Exceptional project management, prioritization, and time management skills - Familiarity with LMS and content versioning workflows - Excellent verbal and written communication skills with the ability to translate technical language - 5-7 years of experience in multimedia content development, instructional design, or digital training. Ideally within a customer service or content center environment - Demonstrated experience designing and deploying multimedia training at scale across large, diverse teams - Proven track record of leading content strategy initiatives and improving learning outcomes - Experience collaborating with business leaders, SMEs, and training managers to influence training programs and communication strategy - Deep expertise in multimedia instructional design and digital content strategy - Mastery of media production tools: - Video: Adobe Premier Pro, After Effects, Camtasia - eLearning: Articulate Storyline, Rise, Adobe Captivate - Design: Adobe Illustrator, Photoshop, Canva - Audio: Audacity, Adobe Audition (or similar) - Strong understanding of contact center operations, customer service principles, and performance drivers Travel: Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Princess headquarters in Ft. Lauderdale, FL for in-office collaboration. What You Can Expect Princess provides comprehensive and innovative benefits to meet your needs, including: - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  #PCL #LI-Remote #LI-SF1

Title: Manager, Guest Port Service Location: Miami United States Job Type Full Time Job Description: Responsible for all logistical and operational strategies, development, project planning and deployments, and resource staffing for assigned turnaround ports. Manages service providers, day to day operations, set policies and processes, quality of service, project deployment efforts and business process re-engineering to maximize guest services and productivity. Essential Functions: - Evaluates, establishes and implements all logistical and operational needs for assigned turnaround ports, to include day-to-day pier operations and check-in, if applicable at homeport airport. Collaborate with respective service providers, shipboard management, port personnel and local officials to support and manage all aspects of turnaround day. Works closely with service providers to support and maintain operational requirements, quality assurance strategies and communications that outline and support department policies, procedures and set standards, and comply with data privacy, information security, ADA, ethics, port and government regulations and safety standards. Monitors the quality of service being provided to ensure optimal quality service and guest satisfaction. Works closely with Q.A. Manager to identify and address any procedural inadequacies or potential problems and takes corrective actions and implements cost effective solutions. Monitor and review incident reports, daily metrics, productivity reports, cash transaction reports, turnaround reports to address deficiencies. Creates game plans for special sailings and functions, dry-docks, irregular operations and the start-up of seasonal or new turnaround ports. Works with service provider and Influences decisions related to promotions and firing of person. - Leads by example and promotes Carnival's Culture Essentials and Values while mentoring the service provider's management team to support and inspire strong leadership, sound decision making, effective communication, adherence to policies and set standards, and a strong commitment to excellence. - Collaborates with IT and System Support team on system and equipment port needs; monitors effectiveness of systems that support turnaround day, reports any system issues timely, follows up and makes necessary operational adjustments to minimize negative impact to service. Coordinates proper and timely loading of voyage required for charters and special sailings to include irregular operations and dry-docks - Performs periodic site visits to evaluate assigned turnaround port, and where applicable, airport check-in operations and the quality of service being provided at these locations. Provides on-site support, as needed, during special sailings, project deployments, dry-docks, and irregular operations for respective ports or were assigned by director of department. Documents site visits and follow up to address any deficiencies - Creates understanding and positive image of department's objectives and issues by building and maintaining strong relationships with service providers, vendors, key in-house departments, governmental agencies and respective port officials. - Monitors TGEM scores, guest comments and embarkation dashboard monthly for respective ports; shares information with service providers, reviews trends, documents and addresses deficiencies. Brings critical issues to Sr. Director for review and resolution. - Collaborate with Port Operations and Port Personnel to ensure terminal facilities are operating to specifications, meeting set standards and business needs; documents issues and follows through with respective parties for resolution - Collaborates with the Sr. Director and QA Manager to create and adjust staffing levels for respective ports and ensures that required man-hours are being met consistently by service provider each sailing. Monitors service levels and provides recommendations for changes or adjustment of staffing levels, always keeping financial and service goals at the forefront. - Collaborates to achieve department financial objectives by assisting with preparation of respective ports budget; scheduling expenditures; analyzing variances, recommending and initiating corrective actions to meet goals and help reduce costs. Reviews and approves embarkation invoices weekly and timely - Research, updates and maintains all online and written visa travel requirements for new and existing ports by collaborating with respective stakeholders and communication teams. Knowledge, Skills & Abilities: - Excellent organizational, interpersonal, and communication skills; Excellent command of the English language, both written and verbal; Work effectively in a multi-tasked, fast-paced environment, under tight deadlines; Able to analyze and resolve issues independently; Requires strong attention to detail and excellent customer service skills; Experience in quality assurance is a plus; Must be available to work weekends, after-hours, and on short notice Qualifications: - Bachelor's in Hospitality, Logistics, Business Administration, Industrial Engineer - Position requires a minimum of 3 - 5 years' logistics and quality assurance experience, preferably in the travel industry - Proficiency in Microsoft Word, Excel, Outlook and PowerPoint Travel: Less than 25% non-shipboard travel likely Work Conditions: Work may require employees to work inside and outside with exposure to changing climate and/or operate machinery. Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration and travel to assigned terminals in Tampa or Orlando. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-TM1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Title: Senior Contact Center Media Projects Specialist Location: Seattle United States Job Description: One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. The Senior Specialist, Contact Center Media Projects is a strategic content developer responsible for designing and delivering high-impact, multimedia learning and engagement solutions across the contact center organization. The role goes beyond content creation, serving as a subject matter expert in digital learning strategies, a partner to operational leaders, and a driver of continuous improvement in employee development and communication. Acting as a creative force, the Senior Specialist, Contact Center Media Projects translates complex business needs into scalable, innovative, and visually engaging materials that directly impact agent performance, employee experience and service quality. The ideal candidate is both a hands-on creator and a strategic collaborator, capable of driving projects from concept to execution. The Senior Specialist, Contact Center Media Projects exercises independent decision-making authority regarding the development and execution of media-related training materials, reviewed by the Manager, Training and Knowledge. Here's a summary of what Princess is looking for in Senior Specialist, Contact Center Media Projects. Is this you? Responsibilities: - Lead the end-to-end design, development, and delivery of advanced multimedia content (instructional videos, eLearning modules, interactive PDFs) aligned with contact center learning and engagement goals. - Partner with training and professional development leadership to define multimedia learning strategies that support business goals, improve agent performance, and align with adult learning principles and modern design trends. - Own the full production cycle of high-impact video content, from scripting and storyboarding to filming and editing. Ensuring professional polish, brand consistency, and instructional value. - Create and publish SCORM-compliant eLearning content using platforms, such as Articulate 360. Optimize courses for user experience and analytics. - Serve as the go-to media expert for training team, contact center leadership, and business units to consult on the best multimedia approaches for training and communication initiatives. - Develop and maintain a scalable, organized repository of digital learning assets. Audit, update and retire content proactively to ensure accuracy, relevance, and engagement over time. - Evaluate effectiveness of multimedia content through usage metrics, learner feedback, and performance impact. Continuously improve content based on data insights, industry best practices, and learner needs. Knowledge & Skills: - Scope: The Senior Specialist, Contact Center Media Projects supports global training and communication strategies by leading the design, development, and delivery of high-impact media content. This role bridges creative design with operational execution, ensuring content aligns with business objectives and reaches both shore-based and Future Cruise Sales employees. The position has a broad organizational impact, supporting consistent and effective communication across multiple regions and functions. - Problem Solving: The Senior Specialist is expected to anticipate deployment challenges, resolve technical or design issues, and adapt creative content for diverse audiences and platforms. This involves analyzing training requirements, conducting research, and applying innovative approaches to ensure content is accessible, engaging, and impactful. - Impact: The Senior Specialist directly enhances organizational readiness, employee engagement, and knowledge retention by delivering media that simplifies complex topics and improves learning outcomes. The role impacts global operations by ensuring high standards of consistency and professionalism in all media deliverables. - Leadership: While the role may not carry formal direct reports, it requires leadership in managing large-scale projects, coordinating resources, and influencing cross-functional stakeholders. The Senior Specialist acts as a subject matter expert and mentor to peers, providing creative guidance and setting quality benchmarks. The role requires ownership of media initiatives from concept to execution, ensuring accountability, resource efficiency, and alignment with organizational priorities. For all roles: - Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. - Skills: Strong time management and organizational skills - Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Requirements: - Bachelor's degree in Instructional Design, Digital Media, Communications, Education Technology, or a related field - Equivalent experience with a strong portfolio of multimedia content will also be considered - ATD, Articulate, PMP certifications are a plus - Proven ability to influence stakeholders across departments - High level of creativity, visual storytelling, and attention to brand standards - Exceptional project management, prioritization, and time management skills - Familiarity with LMS and content versioning workflows - Excellent verbal and written communication skills with the ability to translate technical language - 5-7 years of experience in multimedia content development, instructional design, or digital training. Ideally within a customer service or content center environment - Demonstrated experience designing and deploying multimedia training at scale across large, diverse teams - Proven track record of leading content strategy initiatives and improving learning outcomes - Experience collaborating with business leaders, SMEs, and training managers to influence training programs and communication strategy - Deep expertise in multimedia instructional design and digital content strategy - Mastery of media production tools: - Video: Adobe Premier Pro, After Effects, Camtasia - eLearning: Articulate Storyline, Rise, Adobe Captivate - Design: Adobe Illustrator, Photoshop, Canva - Audio: Audacity, Adobe Audition (or similar) - Strong understanding of contact center operations, customer service principles, and performance drivers Travel: Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Princess headquarters in Ft. Lauderdale, FL for in-office collaboration. Princess provides comprehensive and innovative benefits to meet your needs, including: What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  #PCL #LI-Remote #LI-SF1

Title: REMOTE - Outbound Personal Cruise Consultant Location: United States Job Description: Job ID 13034 Job Type Full Time Job Description Ready for an exciting opportunity at an amazing organization? Holland America is coming to Dallas Texas to host an in-person Job Fair on May 21, between 10am and 5pm at the Dallas Renaissance Dallas Hotel 2222 North Stemmons Freeway Dallas, TX 75207 and we would like to meet you! Closers wanted: Sell dream cruises from home—uncapped earnings incentive potential.If you can close on the phone, you can build a six‑figure cruise sales career working remotely. Job Type: Full‑time Location: Remote (U.S. only; exclusions listed below) About the Role Holland America Line is hiring motivated, people‑focused Outbound Personal Cruise Consultants to help guests plan unforgettable vacations from the comfort of your home. If you’re energized by sales, enjoy building guest relationships, and want a career with strong earning potential, this is an excellent opportunity. First‑year performers typically earn around $50K, with top performers reaching $80K. Experienced consultants earn $65K–$100K+. You’ll work warm leads from a guaranteed database of interested guests and build long‑term relationships that fuel repeat and referral business. Why You’ll Love This Job - Warm leads provided — you’ll connect with guests who have already expressed interest in cruising. - High earning potential — first‑year agents average ~$50K, top performers reach $80K, and experienced consultants earn $65K–$100K+. - Relationship‑driven work — help guests plan memorable vacations while building lasting connections. - Fully remote — enjoy a professional career from home with company‑provided equipment. - Real growth opportunities — structured training, support, and strong earning progression as your book of business expands. - Amazing travel perks — discounted cruises and benefits for you and your family. - Supportive, team‑oriented culture — be part of a respected brand that values service, teamwork, and doing the right thing. What You’ll Do - Make 60+ outbound calls and 100+ emails per day - Engage warm leads and build long‑term relationships that drive repeat and referral business - Sell consultatively using strong listening and discovery skills - Manage your book of business and encourage repeat bookings - Meet or exceed daily and monthly sales metrics What You Bring - Minimum 1 year of sales experience (3+ years outbound preferred) - Strong communication and relationship‑building skills - Ability to multitask in a fast‑paced sales environment - Comfortable with computer systems, phone software, and CRM tools - A driven, high‑energy mindset and desire to exceed goals Schedule - Training starts July 20, 2026 - Training: Monday–Friday, 8 AM–4:30 PM PST (8 weeks) - Post‑training: 8‑hour shift between 7 AM–6 PM PST, Monday–Friday - Weekends as needed Remote Work Requirements - High‑speed Cable or Fiber internet (no satellite or mobile) - Minimum speeds: 50 Mbps down / 12 Mbps up - Must use a hardwired Ethernet connection (Wi‑Fi not compatible) Not eligible for candidates residing in: AR, CA, CT, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV, WY. Benefits - Travel privileges for you and your family - Health benefits - 401(k) - Employee Stock Purchase Plan - Training, development, and tuition assistance Ready to Start a High‑Earning Remote Sales Career? Apply today and take the next step toward joining the Holland America Line team! #HAL

Title: Business Development Manager Location: Miami United States Job Description: The Business Development Manager is responsible for driving B2B sales growth and expanding market share by developing strategic relationships with travel agents within an assigned territory. This role involves executing territory management plans, delivering training and marketing support, and promoting brand initiatives through in-person and virtual engagement. The Business Development Manager will work closely with the Sales leadership team, Strategic Partner Division, and Marketing to ensure alignment with corporate objectives and maximize agency performance. The ideal candidate will have strong sales acumen, excellent communication and presentation skills, and experience in travel industry account management or business development. Essential Functions: - Territory Management & Strategic Sales Execution: Design and implement strategies for territory management and business development. Make assigned sales calls per week to travel agency accounts. Conduct sales browses to support specific company initiatives. - Travel Agent Relationship Building & Support: Foster long-term relationships with travel agents to drive sales growth. Maintain frequent contact with RVP/VP North America to ensure territory needs are met. Collaborate with the Strategic Partner Division to manage shared accounts. - Training & Education: Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content. Organize ship inspections, trade shows, pier side overnights, and seminars at sea. - Marketing & Promotional Strategy: Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with promotional materials and make recommendations to improve agency marketing efforts. - Data Management & Reporting: Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM. Complete required reporting of activities and track budgeted tools. - Budget & Co-op Management: Manage territory budget and co-op marketing needs in alignment with corporate guidelines. Knowledge, Skills & Abilities: - Scope: The Business Development Manager serves as the primary liaison between Carnival and travel agency partners within a designated territory. This role is responsible for managing a portfolio of accounts, executing strategic sales initiatives, and delivering training and marketing support to drive revenue growth. The BDM operates independently in the field, representing the brand and ensuring alignment with corporate objectives across all agency interactions. - Problem solving: The BDM must navigate a dynamic and competitive travel landscape, identifying opportunities for growth and resolving challenges that arise within agency relationships. This includes adapting strategies to meet territory-specific needs, analyzing performance data to inform decision-making, and responding to market shifts with agility. The role requires a proactive approach to overcoming obstacles and leveraging insights to optimize sales outcomes. - Impact: This role directly influences Carnival Cruise Line's market share and revenue performance through strategic engagement with travel agents. By fostering long-term relationships, delivering impactful training, and promoting brand initiatives, the BDM ensures that Carnival remains top-of-mind among agency partners. Success in this role contributes to increased bookings, enhanced brand visibility, and stronger partnerships across the travel distribution channel. - Leadership: While not a direct people manager, the BDM demonstrates leadership through influence, collaboration, and strategic guidance. The role involves leading training sessions, coordinating cross-functional initiatives with internal teams (e.g., Strategic Partner Division), and serving as a trusted advisor to travel agents. The BDM also contributes to the broader sales strategy by sharing territory insights and participating in company-wide promotional efforts. Qualifications: - Bachelor's degree in Business, Marketing, or a related field - 5+ years of proven experience in sales and marketing, preferably within the travel or hospitality industry - Proven experience in sales, preferably within the travel or hospitality industry - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) - Excellent communication and presentation skills - Strong understanding of travel agent distribution channel. - Self- motivated, proactive, and results oriented. Travel: 25-50% with non-shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-GS1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Title: Intermediate Architect, IT ServiceNow Platform Location: Miami United States Job Description: The Intermediate Architect, IT ServiceNow is responsible for designing, configuring, and evolving the ServiceNow platform to support Carnival Cruise Line's IT service management and enterprise workflows. This role bridges business needs and technical execution, ensuring scalable, efficient, and user-friendly solutions that enhance service delivery and operational excellence. Working closely with senior architects, developers, process owners, and managed service partners (e.g., DXC), this role contributes to platform architecture, implements solutions, and drives continuous improvement across modules such as Incident, Request, Change, Problem, Knowledge, and integrations with enterprise systems. Essential Functions: Platform Architecture & Design - Design and implement ServiceNow solutions aligned with enterprise architecture standards and ITIL practices - Translate business requirements into scalable technical designs and workflows - Contribute to the evolution of the ServiceNow architecture roadmap, ensuring long-term sustainability and performance - Ensure platform configurations follow best practices, avoiding unnecessary customization Development & Configuration - Configure and develop ServiceNow modules including Incident, Request, Change, Problem, CMDB, and Knowledge - Build workflows, business rules, UI policies, client scripts, and integrations - Support development of self-service capabilities including service catalog and portal (CarnivalCentral) - Assist in building automation and orchestration to reduce manual effort Integration & Data Management - Design and support integrations between ServiceNow and enterprise systems (e.g., Azure, monitoring tools, HR systems) - Ensure data integrity across CMDB and related systems - Participate in data modeling and governance to improve service visibility and reporting Collaboration & Stakeholder Engagement - Partner with IT teams, business stakeholders, and managed service providers to gather requirements and deliver solutions - Support workshops and working sessions to define use cases and optimize processes Operational Support & Continuous Improvement - Support platform performance, upgrades, and release management activities - Identify opportunities to improve service delivery through automation and optimization - Participate in incident resolution and root cause analysis related to the platform - Ensure compliance with security, governance, and audit requirements Knowledge, Skills & Abilities: - Scope: Supports enterprise-wide ServiceNow platform used across shoreside and shipboard operations. Impacts IT Service Management processes and end-user experience for thousands of users. Works within a hybrid delivery model including internal teams and managed service partners. Contributes to strategic initiatives such as digital transformation, self-service adoption, and automation. - Problem solving: Analyses business and technical requirements to design effective solutions. Balances out-of-the-box capabilities vs. customization decisions. Troubleshoots integration, performance, and data-related issues. Identifies process inefficiencies and recommends improvements. - Impact: Impacts IT Service Management processes and end-user experience for thousands of users. Improves IT service delivery efficiency and user experience. Enables faster issue resolution and better operational insights. Supports scalability of IT systems as the business grows (ships, guests, employees). Reduces manual effort through automation and self-service. - Leadership: Influences design decisions and promotes best practices. Collaborates across teams to align technology with business outcomes. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience  required; Masters degree a plus - Hands-on knowledge of JavaScript, Glide API, Flow Designer, Script Includes, Client Scripts. - Understanding of ITIL v3/v4 and experience applying it within enterprise ServiceNow implementations. - Familiarity with Agile/Scrum, DevOps pipelines, ATF, and CI/CD practices. - Ability to link platform decisions to enterprise business objectives and multi-year digital transformation initiatives. - Ability to analyze platform performance, troubleshoot systemic issues, and translate requirements into scalable solutions. - Ability to own architectural outcomes while working across delivery, operations, and vendor teams. - Knowledgeable of platform governance, continuous improvement, and leveraging new ServiceNow capabilities. - Technical knowledge in Microsoft technologies, essential for guiding strategic IT decisions and providing leadership advice. - Understanding of technical and conceptual aspects of mail flow systems and hybrid Active Directory environments. - Proficiency with a wide range of Microsoft products, emphasizing practical and strategic usage to enhance organizational IT infrastructure. - Ability to leverage extensive Microsoft technology experience to implement innovative solutions and improvements. - Proficiency in creating high-quality documentation and diagrams that clearly articulate complex systems and solutions. - Confident working with stakeholders at all levels - Ability to think critically, problem solve creatively and perform root cause analysis. - Flexibility to adjust to changing priorities and deadlines. - Good analytical skills and attention to detail with a strong business sense. - Ability to manage tight deadlines, prioritize workload, and achieve effective results. - Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals. - Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences including management. - Good communication, team building, conflict management, and organizational skills. - Proven track record of working collaboratively with cross functional teams to achieve common goals and drive results. - Proficiency in MS Office. - Ability to quickly learn new technologies and concepts. - 5+ years Progressive IT experience - Experience designing and integrating third-party tools (e.g., SAP, Azure AD) via REST, SOAP, or IntegrationHub. - 3+years Hand on experience as a ServiceNow Architect or Lead Developer - Experience collaborating with a vendor to create a SOW and managing their scope, delivery, and budget. - Experience with ServiceNow scripting (JavaScript, Glide APIs) - Experience with integrations (REST/SOAP APIs) - Experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.) - Experience participating on cross-functional teams - 1+ year Experience in the cruise and/or travel industry.  (preferred) Certifications Preferred: - Project Management Professional (PMP)-PMI - Information Technology Infrastructure Library (ITIL) - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) or Implementation Specialist - Experience with ServiceNow ITSM, ITOM, or HRSD modules - Experience working in a large enterprise or managed services environment Travel: Less than 25% non-shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-SH1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Title: Business Development Manager - Mid-states Location: Fort Lauderdale United States Job ID 12945 City Fort Lauderdale State FL Country United States Job Type Full Time Job Description: This person will live in Ohio, Kentucky, Virginia, West Virginia, Pennsylvania, North Carolina or South Carolina. One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. We are looking to hire a Business Development Manager. This position is responsible for managing the business development (sales) of a defined list of travel agency accounts and consortia within a specified territory. The objective is to achieve sales goals for Princess Cruises in alignment with the company's business objectives and Core Values. This role reports to the Director of Sales. Here's a summary of what Princess is looking for in a Business Development Manager. Is this you? Responsibilities: - Business Development (Revenue Generation) - As a Business Development Manager focused on revenue generation, your primary duties will include developing and implementing strategic plans to drive sales and increase revenue. You will conduct market research to identify new business opportunities and trends, and build strong relationships with clients, partners, and stakeholders to enhance business opportunities. Additionally, you will collaborate with sales and marketing teams to align revenue strategies with promotional activities and market demands, optimize pricing models and product offerings, and prepare detailed revenue reports and forecasts for senior management to support strategic decision-making. - Agency Account Management - The Business Development Manager is responsible for overseeing and managing relationships with agency partners to drive business growth and achieve strategic objectives. This role involves identifying potential agency partners, negotiating contracts, and ensuring that agency activities align with the company's goals. The Business Development Manager will work closely with the marketing, sales, and product development teams to coordinate efforts and maximize the impact of agency collaborations. - Marketing Development and Management The Business Development Manager is responsible for developing and executing marketing strategies to drive business growth and enhance brand visibility. This role involves conducting market research to identify trends and opportunities, creating marketing campaigns, and managing promotional activities. The Business Development Manager will collaborate with the marketing team to develop content, manage social media channels, and oversee digital marketing efforts. Additionally, they will analyze the effectiveness of marketing initiatives and adjust strategies to optimize results. The ideal candidate will have strong analytical skills, creativity, and experience in marketing management. - Budget Management - The Business Development Manager is responsible for planning and allocating budgets for various business development initiatives, ensuring optimal use of resources to achieve strategic goals. Conduct financial analysis to monitor budget performance, identify variances, and prepare detailed reports for senior management to facilitate informed decision-making. Implement cost control measures and identify opportunities for budget optimization to maximize return on investment and support business growth. Work closely with the finance team to ensure accurate budgeting, forecasting, and financial planning, aligning business development activities with overall financial objectives. - Communication (Internal, External, and Feedback) - Internal Communication: The Business Development Manager will facilitate clear and effective communication within the organization, ensuring alignment between the sales, marketing, and operations teams. This includes regular meetings, updates, and collaboration to achieve business objectives. External Communication: The role involves building and maintaining strong relationships with external partners, clients, and stakeholders. This includes negotiating contracts, presenting business proposals, and representing Princess Cruises at industry events and conferences. Feedback Management: The Business Development Manager will gather and analyze feedback from clients and partners to identify areas for improvement and inform strategic decisions. This includes conducting surveys, holding feedback sessions, and implementing changes based on insights to enhance business development efforts. - Professional Development - The Business Development Manager is responsible for staying updated with industry trends, market dynamics, and best practices. This involves attending relevant workshops, seminars, and training programs to enhance their knowledge and skills. Regularly assess personal and team performance, identifying areas for improvement and implementing strategies to enhance productivity and effectiveness. This includes setting professional development goals and tracking progress. Actively participate in industry events, conferences, and networking opportunities to build relationships with key stakeholders, learn from peers, and stay informed about the latest developments in the business development field. Knowledge & Skills: - Scope: This incumbent will need to be a self-starter with very strong sales skills/knowledge and B to B relationship building skills. Must have experience with both virtual and live presentations for large audiences, as well as the ability to conduct product training. Excellent, time management, planning and scheduling skills are needed. Possess the ability to work with minimal oversight and meet sales and account contact goals. Must also have the ability to multitask and work simultaneously on several projects and initiatives. Challenges include finding a balance between sales priorities and your support role with accounts. - Problem solving: The Business Development Manager at Princess Cruises is expected to navigate complex market dynamics and identify growth opportunities within the competitive cruise industry. This involves analyzing market trends, customer preferences, and competitor strategies to develop effective business plans. The role requires devising strategic solutions to enhance market share and profitability. This includes negotiating partnerships, optimizing sales channels, and implementing innovative marketing campaigns. Efficiently allocating resources to maximize return on investment is crucial. The manager must balance budget constraints with the need for impactful initiatives. Problem-solving often involves collaborating with various departments such as marketing, finance, and operations to ensure cohesive and comprehensive solutions that align with the company's overall objectives. - Impact: The Business Development Manager plays a crucial role in driving the company's growth and expanding its market presence. This role involves identifying new business opportunities, building and maintaining relationships with key stakeholders, and developing strategic plans to enhance revenue and profitability. The Business Development Manager's efforts directly impact on the company's ability to attract new customers, improve service offerings, and maintain a competitive edge in the cruise industry. By leveraging market insights and innovative strategies, the Business Development Manager contributes significantly to the overall success and sustainability of Princess Cruises. - Leadership: The Business Development Manager is expected to exhibit strong leadership qualities by driving strategic initiatives and fostering a collaborative environment. This role involves leading cross-functional teams to achieve business growth objectives and ensuring alignment with the company's overall goals. The manager will mentor and develop team members, promoting a culture of continuous improvement and innovation. Effective leadership in this position requires the ability to make informed decisions, manage resources efficiently, and inspire others to achieve high performance levels. The Business Development Manager will also be responsible for representing Princess Cruises in various industry forums and building strong relationships with key stakeholders to enhance the company's market presence. Requirements: - Bachelor's Degree - 3 years of business to business (B2B) sales experience. - Preferred 5 years of business to business (B2B) sales experience in the travel industry - Strong in-person and virtual presentation skills - Strong Microsoft Office skills- Excel, Word, and PowerPoint - Excellent verbal and written communication - Strong consultative selling skills - Strong computer and software literacy - Ability to plan, schedule, prioritize workload - Adaptable to change - Well-travelled - Understanding of how small businesses work - Works well in a team - Willingness to take on ad-hoc projects - Self-directed and ability to work independently - Entrepreneurial spirit Travel: 25-50% with non-shipboard travel likely Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Princess headquarters for in-office collaboration. Princess provides comprehensive and innovative benefits to meet your needs, including: What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Title: Manager, Business Development - Texas Location: Houston United States Job Type: Full Time Job Description: This person must reside in the Greater Houston area. The Business Development Manager is responsible for driving B2B sales growth and expanding market share by developing strategic relationships with travel agents within an assigned territory. This role involves executing territory management plans, delivering training and marketing support, and promoting brand initiatives through in-person and virtual engagement. The Business Development Manager will work closely with the Sales leadership team, Strategic Partner Division, and Marketing to ensure alignment with corporate objectives and maximize agency performance. The ideal candidate will have strong sales acumen, excellent communication and presentation skills, and experience in travel industry account management or business development. Essential Functions: - Territory Management & Strategic Sales Execution: Design and implement strategies for territory management and business development. Make assigned sales calls per week to travel agency accounts. Conduct sales blitzes to support specific company initiatives. - Travel Agent Relationship Building & Support: Foster long-term relationships with travel agents to drive sales growth. Maintain frequent contact with RVP/VP North America to ensure territory needs are met. Collaborate with the Strategic Partner Division to manage shared accounts. - Training & Education: Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content. Organize ship inspections, trade shows, pier side overnights, and seminars at sea. - Marketing & Promotional Strategy: Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with promotional materials and make recommendations to improve agency marketing efforts. - Data Management & Reporting: Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM. Complete required reporting of activities and track budgeted tools. - Budget & Co-op Management: Manage territory budget and co-op marketing needs in alignment with corporate guidelines. Knowledge, Skills & Abilities: - The Business Development Manager serves as the primary liaison between Carnival and travel agency partners within a designated territory. This role is responsible for managing a portfolio of accounts, executing strategic sales initiatives, and delivering training and marketing support to drive revenue growth. The BDM operates independently in the field, representing the brand and ensuring alignment with corporate objectives across all agency interactions. - The BDM must navigate a dynamic and competitive travel landscape, identifying opportunities for growth and resolving challenges that arise within agency relationships. This includes adapting strategies to meet territory-specific needs, analyzing performance data to inform decision-making, and responding to market shifts with agility. The role requires a proactive approach to overcoming obstacles and leveraging insights to optimize sales outcomes. - This role directly influences Carnival Cruise Line's market share and revenue performance through strategic engagement with travel agents. By fostering long-term relationships, delivering impactful training, and promoting brand initiatives, the BDM ensures that Carnival remains top-of-mind among agency partners. Success in this role contributes to increased bookings, enhanced brand visibility, and stronger partnerships across the travel distribution channel. - While not a direct people manager, the BDM demonstrates leadership through influence, collaboration, and strategic guidance. The role involves leading training sessions, coordinating cross-functional initiatives with internal teams (e.g., Strategic Partner Division), and serving as a trusted advisor to travel agents. The BDM also contributes to the broader sales strategy by sharing territory insights and participating in company-wide promotional efforts. Qualifications: - Bachelor's degree in Business, Marketing, or a related field - 5+ years of proven experience in sales and marketing, preferably within the travel or hospitality industry - Proven experience in sales, preferably within the travel or hospitality industry - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) - Excellent communication and presentation skills - Strong understanding of travel agent distribution channel. - Self- motivated, proactive, and results oriented. Travel: 25-50% with non-shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-GS1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.