Role Description Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting end users across network, desktop, and systems environments. In this role, you'll be a go-to problem solver helping users troubleshoot issues, restore functionality, and stay productive. You'll work hands-on with both hardware and software, leveraging remote tools to support a distributed user base while collaborating with a supportive team. Shift: Wednesday - Sunday, 2:00 PM - 10:00 PM Key Responsibilities: - Provide Tier 2 technical support for hardware, software, and system-related issues - Troubleshoot, diagnose, and resolve problems from initial report through full resolution - Deliver remote support using tools such as Remote Desktop and other remote access solutions - Investigate and resolve help desk tickets supporting cloud and endpoint environments - Apply structured diagnostic techniques to identify root causes and implement fixes - Offer guidance and support to junior team members when needed Qualifications - IAT Level 1 certification required (CompTIA A+ or Network+) - HS Diploma or GED with 15+ years of relevant experience OR Bachelor's degree with 10+ years of relevant experience - Experience troubleshooting hardware and supporting end-user devices - Hands-on experience with Remote Assistance and Remote Desktop tools - Strong problem-solving skills and ability to work independently in a shift-based support environment Requirements - U.S. Citizenship is required for all applicants. - CTP is an equal opportunity employer and abides by applicable employment laws and regulations. - All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. - Employment is contingent upon successful completion of a security background investigation and polygraph. - DOD 8570 IAT Level 1 certification required. - This position requires an active Security Clearance with appropriate Polygraph. Benefits - CTP offers 3 superior medical plans, bringing our employees both in-network and out-of-network options. - Vision + Dental: Both free to you + paid in full by CTP. - Retirement: 401k - 6% company contribution. - PTO + Leave: Customizable leave plans to meet your needs, including Jury Duty, Bereavement + Military Leave. - Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition. - Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you. - Profit Sharing Bonus: End of year cash gets added to your bottom-line. - Referral Bonus Program: Incentives range from $7,000-$20,000, depending on referral stages.

• Unsere Server und Systeme zuverlässig am Laufen halten • Automatisierung wiederkehrender Aufgaben und Abläufe • Integrationen zwischen internen Systemen über deren Schnittstellen aufbauen und pflegen • Betrieb und Deployments durch Containerisierung vereinfachen • Störungen pragmatisch beheben und sauber dokumentieren • Entwicklung der internen IT Schritt für Schritt vorantreiben

Role Description The applicant must have a strong understanding of system administration with an excellent track record in troubleshooting and diagnostics. The ideal candidate will be responsible for administering, maintaining, securing, and optimizing our clients' Windows server environments and VMware infrastructure. This role requires a strong technical foundation, excellent problem-solving skills, and the ability to ensure the stability, security, and performance of critical systems while providing effective technical support. What you will be doing: - Administer and maintain Windows Server environments (primarily Windows Server 2016, 2019 and later), including installation, configuration, patching, and performance tuning. - Manage and support core Microsoft services, including Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, NTP and DHCP. - Manage and support VMware infrastructure, including vSphere, vCenter Server, ESXi hosts, VMware HA, and DRS configurations. - Support and maintain virtual and physical server infrastructure within data centre hosting environments. - Perform monthly patching across multiple servers and ESXi hosts using centralized patch management tools and processes. - Implement and maintain security best practices to protect systems and data; support vulnerability management processes. - Provide technical support to clients, effectively troubleshooting and resolving issues related to Windows and VMware environments. - Provide Problem Management support, including Root Cause Analysis (RCA) for client-impacting incidents and resolving complex underlying issues. - Collaborate with team members on infrastructure planning, upgrades, migrations, and changes. - Assist with server decommissioning and migration activities as required. - Maintain clear and accurate documentation for system configurations, procedures, and troubleshooting guides. - Coordinate effectively with vendors for technical support and procurement. - Strong demonstrated work ethic with clear focus on customer success. - Participate in an on-call rotation in an escalation capacity. Qualifications - 8 to 10 years of overall experience in IT infrastructure administration, with at least 5+ years of hands-on experience in both Windows Server and VMware administration. - Strong experience in Windows Server administration (Windows Server 2016, 2019 and later). - Proficiency in VMware virtualization technologies (VMware vSphere, vCenter Server, ESXi, Update Manager, HA, DRS). - Experience managing VMware datastores and familiarity with underlying storage concepts (e.g., SAN, NAS, iSCSI, NFS). - Experience in PowerShell scripting for task automation and system administration. - Understanding of core networking concepts (TCP/IP, DNS, DHCP, VLANs, Firewall basics). - Participate in an on-call rotation to provide 24/7 support for critical systems. - Proven experience supporting infrastructure within data centre hosting environments. - Strong troubleshooting methodology and problem-solving skills. - Excellent communication (verbal and written) and customer service skills. - Ability to work independently as an Individual Contributor and manage tasks effectively. - Relevant certifications (e.g., VCP-DCV, Microsoft Certified: Azure Administrator Associate or similar) are a plus. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office! - Collaborate with some of the best and brightest in the industry! - Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

Title: WSS Engineer / Epic Client System Administrator (ECSA) - Remote Location: Plano, US-TX, United StatesCategory Other Job Description: Req ID: 361955 Req ID: 361955 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a WSS Engineer / Epic Client System Administrator (ECSA) - Remote to join our team in Plano, Texas (US-TX), United States (US). About the Role We are seeking an experienced WSS Engineer / Epic Client Systems Administrator (ECSA) to support, maintain, and optimize the infrastructure that powers our Epic ecosystem. This role is critical to ensuring the reliability, performance, and security of Epic applications across our healthcare organization. The ideal candidate brings deep technical expertise, strong problem‑solving skills, and a collaborative mindset to support clinical operations and enterprise IT initiatives. Key Responsibilities Epic System Installation, Configuration & Maintenance - Install, configure, and maintain Epic server components including Hyperspace, Interconnect, web servers, and related middleware. - Manage Chronicles, Cache/IRIS configurations, and system-level dependencies. - Apply patches, upgrades, hotfixes, and coordinate release deployments across environments. - Maintain documentation for system builds, configurations, and operational procedures. Performance Monitoring & Optimization - Monitor Epic server and application performance (CPU, memory, disk I/O, network throughput). - Tune system parameters to improve stability, responsiveness, and uptime. - Troubleshoot performance issues, system failures, and infrastructure bottlenecks. - Partner with application teams to diagnose and resolve end‑to‑end performance concerns. Epic Environment Management - Administer and support all Epic environments (PRD, TST, DEV, POC, TRN). - Coordinate environment refreshes, migrations, and system cloning activities. - Ensure proper environment isolation, naming conventions, and configuration consistency. - Support new module implementations and infrastructure readiness for Epic upgrades. Security, Compliance & Risk Management - Implement Epic system security best practices including authentication, certificates, firewall rules, and access controls. - Ensure compliance with HIPAA, organizational policies, and audit requirements. - Monitor and manage audit logs, encryption standards, and privileged access. - Participate in security assessments, risk reviews, and remediation planning. Collaboration, Support & Operations - Work closely with Epic application teams, network, storage, virtualization, and security teams. - Provide operational support for Epic-related incidents, service requests, and change management. - Participate in on-call rotations and provide after-hours support as needed.  Collaborate with vendors and Epic technical support to resolve complex issues. Basic Qualifications - Minimum 10 years of experience as an Epic Client Systems Administrator (ECSA) or equivalent Epic infrastructure role. - Minimum 10 years supporting Epic implementations, upgrades, and enterprise-scale Epic environments. - Deep expertise with Epic components such as Hyperspace, Interconnect, MyChart, and system middleware. - Strong experience with Windows Server administration, Active Directory, DNS, certificates, and group policy. - Hands-on experience with virtualization technologies (VMware, Citrix, VDI). - Proficiency with monitoring tools, performance tuning, and troubleshooting methodologies. - Strong understanding of healthcare security standards, HIPAA compliance, and audit practices. - Ability to work independently, manage priorities, and collaborate across multidisciplinary teams. - Excellent communication, documentation, and problem-solving skills. Preferred Qualifications - Experience with Epic Cache/IRIS performance tuning. - Familiarity with F5 load balancing, clustering, and high-availability architectures. - Experience supporting Epic mobile platforms (Haiku, Canto, Rover). - Knowledge of HL7, FHIR, and interoperability frameworks. - Epic certifications in relevant system administration or infrastructure tracks Must reside in the US Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $95,918.00-$133,219.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.  This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. Pay Transparency: Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $95,918 - $222,031. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.