• Assessing and evaluating member's needs and requirements • Visiting Medicaid members in their homes and other care settings • Establishing member specific care plans • Ensuring members receive services in the least restrictive setting • Planning and implementing interventions to meet members' needs • Coordinating services and monitoring case management plans • Guiding members towards appropriate care resources

Role Description As a Bilingual (Spanish) Patient Engagement Specialist, you will play a vital role in supporting patients throughout their medication journey. You’ll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners—ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish. This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact. What You’ll Do - Manage both inbound and outbound pharmacy communications - Support medication adherence - Help remove access barriers for patients across diverse populations Core Responsibilities - Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish - Educate and guide patients through the end-to-end medication refill process - Coordinate prescription refills, including data entry and pharmacy claim adjudication - Perform prescription status checks and resolve adjudication or coverage issues - Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams - Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies - Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols - Accurately document and maintain patient, prescription, and communication records across multiple systems - Identify repeat issues and trends, escalating opportunities for workflow or process improvement - Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards - Participate in ongoing training, quality assurance activities, and professional development - Maintain schedule flexibility to support health system partner needs - 8-hour shifts, Monday–Friday between 7:00am–7:00pm EST - Occasional weekends as needed Qualifications - National Pharmacy Technician Certification (CPhT) required - Active State Pharmacy Technician registration (obtainable with national certification) - Willingness to obtain additional required licensure within an agreed timeframe - High school diploma or GED required - 1–3 years of pharmacy technician experience preferred - Fluency in both English and Spanish (spoken and written) is required - Experience supporting diverse or underserved patient populations preferred Requirements - Exceptional phone presence and patient communication skills - Comfortable with proactive outbound patient engagement - Strong collaboration skills across clinical, pharmacy, and payor teams - Proficiency in Microsoft Word and Excel - Ability to quickly learn new systems, platforms, and workflows - Excellent attention to detail, organization, and multitasking abilities Benefits - Remote work flexibility - Opportunity to make a meaningful difference in patient care Remote Work Requirements - A dedicated home workstation with two company-provided monitors - Reliable, high-speed internet connection - A quiet, private, distraction-free workspace - Willingness to work occasional overtime as patient volumes fluctuate - Ability to keep camera on during most meetings with leaders and teammates Why This Role Matters Your work directly improves medication access, adherence, and patient outcomes, particularly for Spanish-speaking populations who rely on clear, compassionate communication. As a Bilingual Patient Engagement Specialist, you’ll make a meaningful difference every day—while enjoying the flexibility and balance of a remote pharmacy career.

• The management of the assigned projects and/or cases. • Adherence to the general company processes Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; • All patient programs are based on casework methods and include a significant amount of out-bound calls. • Document each activity in program specific database. • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments • The Caseworker will also be assigned other duties and tasks as required from time to time

Bilingual Case Manager - Wellbeing Assessment Screener Location: Remote (Canada) Employment Type: Part-time (32 hours/week) Work Arrangement: Remote Schedule: Monday–Friday, 32 hours/week (between 8:00 a.m. and 6:00 p.m. EST) Job Description: Create awesome experiences for our customers. Who is TELUS Health? TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone. Our team and what we'll accomplish together Our Wellbeing Assessment team is dedicated to fostering a healthier, more supportive environment for individuals by conducting virtual mental health screenings and providing personalized recommendations to help people feel their best. Each year, our team evaluates the mental health and coping strategies of thousands of working professionals and executives — and your work directly influences the personalized care recommendations and wellbeing outcomes they receive. Our team consists of experienced psychometrists and mental health screeners who are committed to understanding and addressing the unique needs of each person we serve. You'll work under the mentorship of a clinical psychologist who provides real-time guidance, quality oversight, and continuous professional development — ensuring you're always delivering gold-standard assessments. We're not just collecting data — we're empowering people to take control of their behavioural health. What you'll do As a Wellbeing Assessment Screener, you will provide personalized and exceptional service through the following activities: Conduct interviews: You'll conduct in-depth, empathetic interviews with working professionals and executives to assess their mental wellbeing, identify stressors, and explore coping strategies in their unique work and life contexts. Document insights: Write detailed notes from interviews, capturing key points such as strengths, areas of concern, and recommendations to improve wellbeing. Integrate data: Combine questionnaire responses with interview findings to provide a comprehensive, integrated wellbeing assessment. Complete reports: Create summary reports with tailored recommendations based on integrated data and clinical best practices. Collaborate: Work closely with our team lead and clinical psychologist to refine recommendations, ensure quality, and continuously improve screening processes. Stay updated on behavioral health developments and emerging best practices. Your week: You'll experience a mix of client interviews (conducted virtually), detailed documentation, data synthesis, and collaborative team huddles to discuss complex cases and drive continuous improvement. Your goal: Empower clients with personalized strategies to improve their behavioural health and wellbeing. What you bring Must-haves: - Education: Bachelor's or Master's degree in psychology, social work, or a related mental health field - Direct client experience: Previous experience working with clients in a mental health, wellbeing, or counseling setting - Interview skills: Ability to conduct thorough and empathetic interviews to assess mental wellbeing - Data analysis: Proficiency in analyzing questionnaire data and integrating it with interview findings - Writing excellence: Strong writing skills to document interviews and compile comprehensive summary reports - Bilingual proficiency: Excellent verbal and written communication skills in both English and French to interact effectively with clients and colleagues - Confidentiality & professionalism: Demonstrated ability to manage multiple clients and cases efficiently while maintaining strict confidentiality and professional boundaries Great-to-haves: - Familiarity with standardized assessment tools and mental health data analysis - Experience compiling detailed reports and care plans based on client assessments - Prior experience in a virtual or remote assessment environment What we offer - Meaningful impact: Work that directly influences behavioural health outcomes for working professionals - Clinical mentorship: Guidance and professional development from an experienced clinical psychologist - Team culture: Collaborative environment focused on continuous learning and evidence-based practice - Flexible schedule: Part-time hours, Monday to Friday, 8am to 6pm EST - Remote work: Work from anywhere with a reliable internet connection Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. #LI-Remote