WellNow Urgent Care

Role Description We have an exciting opportunity to join our WellNow Virtual Care team as a Telehealth Care Coordinator. This is a fully remote role that supports the WellNow Virtual Care department by processing patient registration records to ensure all needed patient information is correctly inputted and captured in our electronic medical records (“EMR”) system. Essential Job Functions - Evaluate patient records for accuracy and completion, and manually transcribe patient data into various EMR systems as required. - Research medical, demographic, and financial elements of patient data to close a patient record efficiently and accurately. - Maintain accurate and organized files, following established policies and procedures. - Identify trends and issues, advise leadership when additional support may be needed. - Complete daily work logs as assigned, proactively communicate results and status. - Demonstrate strong work ethic and attention to detail. - Maintain HIPAA compliance. - Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient, and quality care with continued clinical and patient experience training. Qualifications - High School Diploma or equivalent required. - 1+ year experience with data entry or medical billing, preferably with a healthcare EMR. - Customer service experience preferred. - Strong communication skills. Requirements - Starting salary at $18.00 per hour. Benefits - Competitive salary. - Continuing education opportunities. - Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage. - 401(k) plan with a company match for your future financial security. - Free urgent care visits for you and your eligible dependents. - Opportunities for promotional growth as we continue to expand our presence.

Role Description As a WellNow Provider, you will be part of a team that is dedicated to improving the delivery of quality healthcare to our Virtual Urgent Care patients while being part of a medical community in which you are supported in your growth as a medical professional. As a reflection of our continued growth, we are seeking a part-time, seasonal, Telehealth provider that is licensed in New York for WellNow Virtual Care! Salary: Qualified NP/PA hourly rate is $60/hour - Outstanding Patient Care and Medical Knowledge - Assesses patient needs within a telemedicine care setting - Appropriately triages patients to differentiate the patient needs - Evaluates patients in a timely manner, putting patient care above clerical duties - Performs a thorough history and physical exam on each patient - Creates an individualized, evidence-based plan of care - Appropriately consults the on-call WellNow physician and on-call radiologist - Effectively manages payers across the spectrum of services provided at a site - Follows evidence-based standards for ordering laboratory, radiology and other diagnostic studies - Uses evidence-based resources for treatment options - Orders and prescribes appropriate medications - Appropriately consults and refers to primary care and specialty physicians - Performs procedures appropriate type of services provided at the standard of care - Educates patients regarding the disease process and discharge plan - Maintains patient confidentiality - Continuous Practice-Based Learning - Completes CME requirements for specialty - Attends peer review and education update meetings - Serves as a resource in educating other staff members - Superior Interpersonal and Communication Skills - Treats every patient professionally and compassionately - Communicates with clinical staff regarding patient condition and plan of care - Does not discuss details of business with patients - Does not label patients - Takes concerns to management instead of discussing with staff - Professionalism - Arrives to work on time - Adheres to the dress code described in the Employee Handbook - Limits personal conversations with staff - Continues to see patients during scheduled time - Attention to System-Based Practice - Maintains patient records for clinic use, medical record use, and billing use - Completes charts within 3 days of shift - Ensures all diagnostic tests that are not complete at the time of care are reviewed and appropriately followed up - Attends meetings - Participates in special projects as they arise Qualifications - 1+ years of emergency medicine/urgent care experience, telemedicine experience, or family practice experience, which includes the ability to manage adult and pediatric patients. - Ideal candidate will have experience working in both a fast track and main emergency department setting - Excellent bedside manner and interpersonal skills - Ability to work well independently evaluating and managing patients, and serve as a leader of a team - Ability to work in a fast-paced environment. - Friendly and customer service oriented. - Ability to work both independently and in a team environment. Requirements - Graduate of an accredited PA or NP program or an accredited university. - Provider must be willing to obtain multiple state licenses as directed by WellNow - Provider must have NY and IL state license at time of employment Company Description WellNow is an EOE. WellNow is part of TAG-The Aspen Group's family of healthcare brands.

Role Description The Advanced Orthopedic Care Specialist is responsible for obtaining timely insurance authorizations for durable medical equipment (DME), workers’ compensation services, and advanced imaging, while serving as a key coordinator for advanced orthopedic patients navigating complex, multi-step care pathways. This role ensures accurate documentation, payer compliance, and seamless patient flow — minimizing denials, reducing care delays, and supporting the full continuum of orthopedic care from initial evaluation through post-treatment follow-up. Core Responsibilities: - Prior Authorization Management - Submit and track prior authorizations for: - DME (braces, boots, splints, etc.) - Advanced imaging (CT, MRI) - Workers’ compensation-related services - Ensure all required clinical documentation is complete and payer-compliant - Payer & WC Coordination - Communicate with commercial insurers, WC carriers, and TPAs - Understand state-specific WC requirements (NY, MI, IL, etc.) - Follow up aggressively on pending authorizations - Documentation & Compliance - Review provider notes for completeness and medical necessity - Work with providers to correct or enhance documentation - Maintain audit-ready records - Denials & Appeals - Identify trends in denials - Initiate first-level appeals when appropriate - Escalate payer issues - Workflow Optimization - Track turnaround times - Identify bottlenecks - Help standardize authorization pathways - Advanced Orthopedic Patient Management & Care Coordination - Serve as the primary coordination point for advanced orthopedic patients navigating multi-step care pathways, including pre-surgical clearance, post-operative follow-up, DME dispensing, and specialist referrals - Manage and monitor patient flow across orthopedic visits, ensuring timely handoffs between acute care, imaging, specialist consultation, and physical or occupational therapy - Proactively communicate with patients regarding authorization status, appointment readiness, and next-step care requirements to prevent gaps in treatment - Collaborate with orthopedic providers and clinical staff to prioritize high-acuity cases — including acute fractures, ligament injuries, and post-surgical complications — reducing wait times and ensuring clinically appropriate sequencing of care - Coordinate pre-visit documentation, referrals, and authorizations for advanced orthopedic interventions including joint injections, surgical consultations, and diagnostic procedures - Track and manage authorization timelines for complex, multi-visit orthopedic cases to ensure uninterrupted continuity of care Qualifications - 2+ years in prior authorization, revenue cycle, or utilization review, with demonstrated experience managing complex or advanced patient cases - Experience working with advanced orthopedic or musculoskeletal patient populations, including post-surgical, fracture, or multi-visit care cases - Demonstrated ability to manage and coordinate patient flow across care transitions, including handoffs between providers, imaging, therapy, and follow-up scheduling - Experience with: - DME authorization - Imaging authorization (CT/MRI) - Workers’ compensation workflows - Strong knowledge of insurance payers (BCBS, UHC, Aetna, WC carriers) - EMR experience Requirements - Background in orthopedic, sports medicine, urgent care, or outpatient musculoskeletal clinic settings - Familiarity with orthopedic surgical pathways, post-operative care protocols, and advanced imaging indications for musculoskeletal conditions - Knowledge of HCPCS coding for DME - Familiarity with state WC systems (especially NY if applicable) Key Skills - Relentless follow-up (this is a collections job in disguise) - Attention to detail - Ability to push back on providers when documentation is weak - Strong communication with payers, providers, and patients across complex orthopedic care journeys - Ability to manage and coordinate patient flow in a high-volume orthopedic environment, balancing competing priorities across acute and complex cases - Clinical awareness of advanced orthopedic conditions sufficient to flag high-acuity cases and escalate appropriately Benefits - Hourly pay starting at $21.00/hr. + DOE

• Develop strategic marketing and sales planning with top executives; set objectives and methods to reach them. • Close new business by developing and negotiating contracts and integrating contract requirements with business operations. • Work with other department heads and staff to coordinate account setup and implement service delivery. • Develop proposals in response to requests for proposals (RFPs) • Deliver sales presentations and participate in meetings with clients and external vendors or advisors. • Maintain accurate records of all sales and prospecting activities, including sales calls, appointments, closed sales, and follow-up activity within assigned territory using a CRM (Customer Relationship Management) tool • Identify sales targets and leads, develop a sales funnel with expected outcomes of closing the leads and secure the targeted business opportunities. • Develop and execute individual account sales plans to secure new customer prospects daily. • Meet minimum monthly revenue goals established by Senior Management. • Solicit appropriate approvals on Pricing/Margin targets across multiple disciplines. • Work with Leadership Team and include in necessary periodic meetings with Key Account decision makers and personnel. • Develop new account implementation strategies across multiple disciplines as needed. • Coordinate the “set-up” of an organization’s service offering (Service Package) and ensure customer on-boarding and implementation is a smooth business transition. • Maintain current knowledge of industry partners, payors, adjuster teams, case management groups, provider networks (Primary Care, Specialist, PT), etc. • Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.

WellNow Urgent Care is one of the fastest-growing providers of urgent medical care in the United States, with more than 150 centers across Illinois, Indiana, Michigan, New York, and Pennsylvania. WellNow’s organic growth, acquisitions, and partnerships have contributed to making the company one of the top 10 urgent care providers in the United States. If you’re looking to make your next career move to an organization that offers multiple career paths and is supportive of your personal and professional goals, then join us as at WellNow! We are seeking a highly skilled and board-certified Collaborating Physician specializing in Family or Emergency Medicine to join our growing urgent care team at WellNow. As a Collaborating Physician, you will provide expert guidance and supervision to Physician Assistants (PAs) and Nurse Practitioners (NPs) in delivering high-quality, patient-centered care remotely. Your role will be vital in ensuring accurate diagnoses, appropriate treatment plans, and adherence to best practices in urgent care medicine. Salary: - $210,000 Responsibilities: - Collaborate with Physician Assistants (PAs) and Nurse Practitioners (NPs) in urgent care using a telemedicine platform, providing expert guidance and supervision for clinical decision-making, diagnosis, and treatment plans - Be available for PAs and NPs to discuss patients that meet WellNow’s criteria to call - Review patient cases remotely, assessing medical histories, symptoms, and relevant diagnostic data to provide accurate diagnoses and evidence-based treatment recommendations - Ensure compliance with established clinical protocols, guidelines, and regulatory requirements for urgent care practice - Guide and mentor PAs and NPs, promoting continuous learning and professional development through regular feedback, case discussions, and educational resources - Assess and triage urgent care cases, determining the appropriate level of care required, including referrals to specialists, or transfers to an emergency department when necessary - Stay up-to-date with the latest advancements in urgent care medicine, including best practices, and evidence-based guidelines. - Participate in quality improvement initiatives, providing input and suggestions for enhancing patient safety, efficiency, and the overall quality of care in the urgent care setting - Maintain accurate and complete documentation of patient encounters, ensuring compliance with legal, regulatory, and billing requirements - Demonstrate professionalism, empathy, and excellent communication skills when interacting with medical staff and patients, addressing their concerns, and providing clear instructions for follow-up care Requirements: - Active and unrestricted medical license in the relevant jurisdiction - Proven experience as a Collaborating Physician in an urgent care, emergency department, or telemedicine setting - Familiarity with telemedicine platforms and technology, including electronic medical records (EMR) systems and video conferencing tools - Strong clinical knowledge and expertise in urgent care medicine, including the ability to diagnose and treat a wide range of acute medical conditions - Excellent communication and interpersonal skills, with the ability to provide clear guidance remotely and establish rapport with PAs, NPs, and patients - Commitment to maintaining patient privacy, confidentiality, and adhering to legal and ethical standards in telemedicine practice - Ability to work collaboratively in a remote team environment, demonstrating flexibility and adaptability to changing telemedicine workflows Education: - Medical degree (MD or DO) from an accredited institution - Successful completion of a residency program in Family Medicine or Emergency Medicine Required License or Certification: - Board Certification in Family Medicine or Emergency Medicine WellNow is an EOE WellNow, is part of TAG-The Aspen Group's family of healthcare brands. View CA Privacy Policy