Revinate

• Conduct continuous qualitative and quantitative research to identify market gaps, competitor vulnerabilities, and emerging buyer need. • Deliver high-level, actionable concrete "Strategic Briefs" to Product Engineering that outline the *problem* and the *business boundaries* (e.g., target outcomes, compliance guardrails), leaving the execution details to them • Own and publish the definitive Messaging Playbook and ICP frameworks that outline exactly who Revenate wins against and why • Manage feature retirement (sunsetting), regional compliance boundaries, and localized packaging adjustments • Define, maintain, and communicate the medium-term product strategy roadmap, ensuring it bridges the gap between immediate feature delivery and our 3-5 year north-star vision • Evaluate regional market dynamics, user behaviors, and economic factors to adapt our core product and monetization strategy for hyper-growth in diverse global markets where there is opportunity • Model business cases for new product initiatives, utilizing user data, market research, and competitive intelligence to ruthlessly prioritize the roadmap

• Macro & Micro Market Analysis: Monitor global hospitality tech trends, macroeconomic shifts, and hospitality buyer behavior to identify emerging threats and new commercial opportunities • Competitive Analysis: Establish a continuous framework for monitoring competitor product launches, feature developments, financial health, M&A activity, and strategic pivots to protect our market positioning. • Win/Loss Analysis: Partner with Sales Operations to conduct rigorous win/loss research. • Executive Briefings: Serve as the trusted internal advisor to the C-suite, Product, and Sales leadership on competitor movements and market shifts • Monetization Architecture: Own the design, execution, and continuous optimization of Revinate’s pricing models • Packaging & Feature Tiering: Lead the cross-functional strategy for packaging new products and bundling existing features to maximize customer lifetime value • Value Metric Discovery: Conduct quantitative research (e.g., Conjoint Analysis) to determine customer willingness-to-pay and discover ideal value metrics • Sales Enablement & Discounting Guardrails: Collaborate with Finance and Revenue Operations to establish pricing calculators that empower Sales while protecting margins • Strategic R&D Input: Synthesize market data and competitive gaps into highly actionable briefings for Product and Engineering leadership.

• Be both a product, industry, as well as a technical expert in software for the sales team and clients • Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions • Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions as well. • Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions • Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry • Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge • Draft and present business case data for client requested product enhancements, including identification of business impact to product management • Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data • Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises • Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met • Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships • Assist with product training and onboarding of new sales reps and solution engineers • Travel throughout sales territory, as needed • Represent Revinate at business development events, as needed

• Define and align on critical business metrics by collaborating closely with department leaders. • Analyze and master data structures across various source systems, including Salesforce, NetSuite, and internal databases. • Leverage ETL and streaming technologies, such as Apache Airflow and Kafka Connect, to facilitate seamless data transfers. • Build and maintain a data warehouse (e.g., BigQuery). • Use business intelligence tools (e.g., Looker) to establish data models and create.

• Administrative Management: Manage the lifecycle of Global Account paperwork, including contract amendments, renewals, cancellations, and transfers. • Cross-Functional Coordination: Collaborate with Billing and Sales to resolve payment disputes, credit memo requests, and debt collection inquiries for Global Accounts. • Data & Reporting: Produce and audit recurring performance reports for Strategic CSMs to share during Executive Business Reviews (EBRs). • Alignment: Participate in daily APAC CS stand-ups to ensure regional alignment and track the status of global task requests. • Project Management: Lead the implementation of contracted Revinate products (specifically Guest Feedback) for APAC customers. • Technical Launch: Coordinate with customers and internal technical teams to ensure integrations are completed on time. • Queue Management: Own and respond to Level 1 customer inquiries via Zendesk, maintaining high visibility and responsiveness. • Troubleshooting: Solve non-standard requests and troubleshoot web-related issues (browser settings, email rendering, etc.) before escalating complex bugs to Engineering. • System Integrity: Track and log all customer issues in Salesforce to maintain a "source of truth" for the global team.

• Build a Revenue Powerhouse: Lead and integrate the Sales Operations, Sales Enablement, and SDR functions into a single, proactive unit that supports both Sales and Customer Success. • Architect the Source of Truth: Enforce rigorous data standards within Salesforce to ensure it remains the primary, accurate engine for all GTM reporting and decision-making. • Drive Strategic Automation: Proactively investigate and implement AI tools—specifically leveraging Gemini—to introduce automation that improves organizational speed and leverage. • Translate Data to Strategy: Own the end-to-end analytical process for board decks and executive presentations, ensuring all GTM data is structured, planned, and actionable. • Solve Organizational Friction: Identify dispersed knowledge or duplicated functions across the organization and design programmatic solutions to bring them together.

• Use a consultative sales approach to win prospective client confidence and build enterprise-level engagement opportunities through multi-stakeholder engagement • Acquire new enterprise-level clients for Revinate through the initiation of relationships, meeting with prospective clients, developing proposals, negotiating contract, and closing deals • Partner with a sales engineer and know when and how to leverage this person in your deal cycle and close process • Provide timely and accurate sales forecasts and pipeline reports • Manage current client base and expand revenue through new sales, cross/up-sell opportunities by connecting the client's business objectives with Revinate solutions • Work with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectation through strong customer service orientation

• Design and develop high-scale portal applications that enable customers to manage segmentation and guest insights. • Partner with Product and UX to define and ship solutions that align with business outcomes and client needs. • Deploy code to a containerized production environment with a relentless focus on stability and speed-to-market. • Level up junior engineers through direct technical guidance, code reviews, and the enforcement of high development standards. • Ensure application scalability and security, specifically when handling PII and high-volume data sets. • Maintain technical requirements (TRDs) and API documentation to keep the team moving fast without hand-holding.

• Drive new business via outbound prospecting and cold calling • Set up meetings and demos for the sales team • Work closely with your sales reps to maximize efficiency of sales teamPrepare meetings for important prospects by drawing up insights of their situation and needs • Continually innovate and look for ways to improve lead generation and prospecting effortsDevelop creative avenues to gain access to decision makers • Meticulously manage prospect data using Salesforce • Create a business plan of how you will achieve your goals • Participate in trade shows and other corporate promotional programs in support of sales prospecting efforts

• As our primary designer, you will touch every part of the Revinate experience. You are comfortable shifting from high-stakes C-suite presentations to pixel-perfect social carousels and large-scale event environmental graphics. • Narrative Design (Presentations): Transform complex sales pitches and keynotes into high-stakes visual narratives using Google Slides and Beautiful.ai. • Digital & Social Ecosystem: Own the creative output for social channels, maintaining a robust Canva repository for the wider team while pushing the envelope on campaign-specific carousels and motion assets. • Web & Conversion: Design high-converting landing pages, hero imagery, and technical blog diagrams that make our B2B product feel intuitive and essential. • Information Design: Translate data into multi-page downloadable guides, interactive worksheets, and benchmark reports that set the industry standard. • Physical Brand: Design tangible touchpoints, from specialty promotional packaging to large-scale venue signage for global events. • Motion & Video: Bring the brand to life with campaign-specific video edits and motion graphics for social and audio/video media.