Revinate

• Administrative Management: Manage the lifecycle of Global Account paperwork, including contract amendments, renewals, cancellations, and transfers. • Cross-Functional Coordination: Collaborate with Billing and Sales to resolve payment disputes, credit memo requests, and debt collection inquiries for Global Accounts. • Data & Reporting: Produce and audit recurring performance reports for Strategic CSMs to share during Executive Business Reviews (EBRs). • Alignment: Participate in daily APAC CS stand-ups to ensure regional alignment and track the status of global task requests. • Project Management: Lead the implementation of contracted Revinate products (specifically Guest Feedback) for APAC customers. • Technical Launch: Coordinate with customers and internal technical teams to ensure integrations are completed on time. • Queue Management: Own and respond to Level 1 customer inquiries via Zendesk, maintaining high visibility and responsiveness. • Troubleshooting: Solve non-standard requests and troubleshoot web-related issues (browser settings, email rendering, etc.) before escalating complex bugs to Engineering. • System Integrity: Track and log all customer issues in Salesforce to maintain a "source of truth" for the global team.

• Build a Revenue Powerhouse: Lead and integrate the Sales Operations, Sales Enablement, and SDR functions into a single, proactive unit that supports both Sales and Customer Success. • Architect the Source of Truth: Enforce rigorous data standards within Salesforce to ensure it remains the primary, accurate engine for all GTM reporting and decision-making. • Drive Strategic Automation: Proactively investigate and implement AI tools—specifically leveraging Gemini—to introduce automation that improves organizational speed and leverage. • Translate Data to Strategy: Own the end-to-end analytical process for board decks and executive presentations, ensuring all GTM data is structured, planned, and actionable. • Solve Organizational Friction: Identify dispersed knowledge or duplicated functions across the organization and design programmatic solutions to bring them together.

• Use a consultative sales approach to win prospective client confidence and build enterprise-level engagement opportunities through multi-stakeholder engagement • Acquire new enterprise-level clients for Revinate through the initiation of relationships, meeting with prospective clients, developing proposals, negotiating contract, and closing deals • Partner with a sales engineer and know when and how to leverage this person in your deal cycle and close process • Provide timely and accurate sales forecasts and pipeline reports • Manage current client base and expand revenue through new sales, cross/up-sell opportunities by connecting the client's business objectives with Revinate solutions • Work with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectation through strong customer service orientation

• Design and develop high-scale portal applications that enable customers to manage segmentation and guest insights. • Partner with Product and UX to define and ship solutions that align with business outcomes and client needs. • Deploy code to a containerized production environment with a relentless focus on stability and speed-to-market. • Level up junior engineers through direct technical guidance, code reviews, and the enforcement of high development standards. • Ensure application scalability and security, specifically when handling PII and high-volume data sets. • Maintain technical requirements (TRDs) and API documentation to keep the team moving fast without hand-holding.

• Drive new business via outbound prospecting and cold calling • Set up meetings and demos for the sales team • Work closely with your sales reps to maximize efficiency of sales teamPrepare meetings for important prospects by drawing up insights of their situation and needs • Continually innovate and look for ways to improve lead generation and prospecting effortsDevelop creative avenues to gain access to decision makers • Meticulously manage prospect data using Salesforce • Create a business plan of how you will achieve your goals • Participate in trade shows and other corporate promotional programs in support of sales prospecting efforts

• As our primary designer, you will touch every part of the Revinate experience. You are comfortable shifting from high-stakes C-suite presentations to pixel-perfect social carousels and large-scale event environmental graphics. • Narrative Design (Presentations): Transform complex sales pitches and keynotes into high-stakes visual narratives using Google Slides and Beautiful.ai. • Digital & Social Ecosystem: Own the creative output for social channels, maintaining a robust Canva repository for the wider team while pushing the envelope on campaign-specific carousels and motion assets. • Web & Conversion: Design high-converting landing pages, hero imagery, and technical blog diagrams that make our B2B product feel intuitive and essential. • Information Design: Translate data into multi-page downloadable guides, interactive worksheets, and benchmark reports that set the industry standard. • Physical Brand: Design tangible touchpoints, from specialty promotional packaging to large-scale venue signage for global events. • Motion & Video: Bring the brand to life with campaign-specific video edits and motion graphics for social and audio/video media.

• Project Planning and Execution: Collaborate with cross-functional teams to define project scope, goals, and deliverables in an agile environment. Develop comprehensive project plans, including sprint plans and release schedules, using Jira as the primary project & program management tool. Ensure projects are delivered on time, within budget, and to the highest quality standards while adhering to agile principles. Manage project risks, issues, and dependencies, proactively implementing mitigation strategies and tracking progress in Jira. • Technical Leadership: Provide technical guidance and support to project teams, ensuring alignment with architectural principles and best practices within an agile framework. Facilitate technical discussions and decision-making, resolving conflicts and driving consensus in sprint planning and review meetings. Stay abreast of emerging technologies and industry trends to inform project strategies and optimize Jira utilization. • Communication and Stakeholder Management: Foster transparent communication with project stakeholders, providing regular updates on progress, risks, and issues through Jira dashboards and reports. Build strong relationships with internal and external stakeholders, managing expectations and ensuring satisfaction with the agile process and Jira transparency. Prepare and present project reports to senior management, articulating project status and outcomes, using Jira data for informed decision-making. • Team Management: Lead and motivate project teams, fostering a collaborative and high-performing agile environment. Mentor and coach team members on agile principles and Jira best practices, promoting continuous learning and development. Manage project resources, ensuring optimal utilization and productivity while adhering to agile resource allocation principles. • Process Improvement: Continuously evaluate and refine agile project management processes, identifying opportunities for improvement within the Jira framework. Contribute to the development and implementation of project management best practices and Jira customizations to enhance team efficiency.

• Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders • Extensively research and document technical customer issues and clearly communicate to the larger organization. • Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate. • Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.

• Be both a product, industry, as well as a technical expert in software for the sales team and clients. • Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions. • Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions as well. • Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions. • Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry. • Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge. • Draft and present business case data for client requested product enhancements, including identification of business impact to product management. • Own technical sales FAQs and make sure that answers to technology questions (e.g., availability, disaster recovery, PCI) are consistent and derived from current and accurate data. • Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises. • Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met. • Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships. • Assist with product training and onboarding of new sales reps and solution engineersTravel throughout sales territory, as needed. • Represent Revinate at business development events, as needed.