• Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner • Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity • Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols • Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty • Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise • Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity • Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits • Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures • Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy • Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling

Role Description Provide and facilitate amazing patient-centered clinical care to our NICU patients and their families. For families navigating the complexities of a NICU stay and the critical transition home, you are their expert clinical guide and reassuring presence. As a NICU/Perinatal Nurse at Pomelo, you will leverage your deep clinical expertise to provide a layer of virtual support to supplement the in-person care of both the birthing parent and their NICU baby. You will do more than just answer questions; you will actively teach, assess, triage, and intervene to build parent confidence and prevent complications. This role is a unique opportunity to use your NICU nursing skills in a flexible, impactful way, helping to ensure the safest possible transition from hospital to home for our most vulnerable patients. We are currently hiring for the following FT Daytime hours: M-F 9am-6pm EST with a rotating weekend requirement. Please note that holiday coverage is also expected on a rotating basis. Reporting to the Nurse Lead, and working closely with the Pomelo NICU Support Team, your key responsibilities will include: - Coordinating holistic family support by seamlessly connecting parents to our dedicated specialists, resource partners, and pediatric providers to ensure they are fully supported throughout the NICU journey and prepared for a safe discharge. - Ongoing clinical and psychosocial assessment of new patients, providing reassurance and building rapport. - Establishing individualized care plans to meet specific health needs based on evidence-based standards. - Developing wellness goals by determining motivating factors and leveraging them for best possible health outcomes. - Identifying and addressing barriers to care that have been identified by patients and/or the care team. - Reducing care gaps (missed appointments, medication management, etc.) by frequent engagements with patients. - Assessing the need for and educating patients on the equipment they will use to monitor their health remotely. - Ongoing surveillance and timely response to abnormal diagnostic results (labs, radiology, etc.). - Assessment of urgent concerns and proactively triaging patients to support appropriate utilization of emergency services. - Timely documentation of all care/interactions and escalating to appropriate multidisciplinary teams, as needed. - Supporting the development of programs and product by providing user feedback. Qualifications - Registered Nurse, BSN prepared, current unrestricted multi-state (compact) license. - 4+ years RECENT experience in a hospital and/or healthcare practice, serving maternal-child health populations (minimum 1 year in NICU and 1 year in labor and delivery/postpartum or Antepartum). - A growth mindset with the ability to approach process change and ambiguous situations with enthusiasm, creativity, and accountability. - Eager to thrive in a fast-paced, metric-driven environment. - Internet-connected, able to work remotely via video, phone, and text. - Willing to travel occasionally (infrequent). - Willing to work weekends and holidays. - Understand the prevalence and role that birth inequity and structural racism plays in maternal morbidity and mortality. - Professionally engaged. Requirements - Bonus points if you have any of the following: - Experience working with perinatal patients who have had pregnancy-related diseases such as diabetes, hypertension, perinatal loss, etc. - Experience providing virtual care. - Spanish Fluency (without the use of an interpreter). Benefits - Competitive healthcare benefits. - Generous equity compensation. - Generous vacation policy.

• Plan, design and execute functional and integration tests on Web, Mobile, API and batch systems. • Define and implement functional testing strategies, ensuring requirement coverage. • Develop and maintain test scenarios and test cases aligned with agile methodologies (Scrum, Kanban, BDD, TDD). • Document and map service transactions, application flows and critical routines. • Create and manage test data sets for functional testing. • Support user acceptance and validation activities with users and business areas. • Analyze and log defects, creating a known-issues repository. • Produce specialized test execution and monitoring reports. • Work in banking automation labs, validating interfaces, self-service channels and critical applications.

• Conducts telephonic case management for complex, high-risk members • Identification and assessment of needs • Planning and coordination of care • Monitoring outcomes in accordance with GlobalHealth and the departments policies and procedures • Coordinates with providers when applicable to ensure holistic, healthy, beneficial outcomes • Communicates with respect to family culture, ethnic origin, race, language, gender, age, religion, socioeconomic status, sexual orientation, mental and/or physical challenges • Provides patient advocacy, support, assessing and ensuring quality care, and providing crisis intervention • Coordination of services for members, including community resources and collaboration with other members of the care team • Educate members and their caregivers on conditions and self-management techniques