GlobalHealth, Inc.

• Conducts telephonic case management for complex, high-risk members • Identification and assessment of needs • Planning and coordination of care • Monitoring outcomes in accordance with GlobalHealth and the departments policies and procedures • Coordinates with providers when applicable to ensure holistic, healthy, beneficial outcomes • Communicates with respect to family culture, ethnic origin, race, language, gender, age, religion, socioeconomic status, sexual orientation, mental and/or physical challenges • Provides patient advocacy, support, assessing and ensuring quality care, and providing crisis intervention • Coordination of services for members, including community resources and collaboration with other members of the care team • Educate members and their caregivers on conditions and self-management techniques