• Conducts telephonic case management for complex, high-risk members • Identification and assessment of needs • Planning and coordination of care • Monitoring outcomes in accordance with GlobalHealth and the departments policies and procedures • Coordinates with providers when applicable to ensure holistic, healthy, beneficial outcomes • Communicates with respect to family culture, ethnic origin, race, language, gender, age, religion, socioeconomic status, sexual orientation, mental and/or physical challenges • Provides patient advocacy, support, assessing and ensuring quality care, and providing crisis intervention • Coordination of services for members, including community resources and collaboration with other members of the care team • Educate members and their caregivers on conditions and self-management techniques

• Partner with Sales Directors on strategic mathematics sales opportunities; participate in evaluations, platform demonstrations, pilots, and adoption conversations. • Serve as the mathematics expert during faculty and departmental reviews, building credibility that accelerates trust and closes deals. • Review institutional syllabi, course outcomes, and curriculum requirements to align our solutions with faculty needs. • Develop course mapping resources, comparison materials, and faculty review guides that support adoption decision-making. • Build and maintain relationships with math faculty, department chairs, course coordinators, instructional designers, and/or academic leaders. • Identify and cultivate faculty champions; support webinars, advisory groups, conferences, and virtual communities. • Represent the organization within the mathematics education community at events such as AMATYC, MAA, and NCTM. • Collaborate with Marketing to develop discipline-specific messaging, collateral, campaign content, and product positioning. • Contribute to product launches, webinars, conference presentations, case studies, and faculty spotlights. • Identify emerging trends in mathematics education that may influence go-to-market strategy. • Gather and synthesize customer feedback, market insights, and faculty needs, channeling them into actionable input for Product and Content teams. • Partner with Customer Success to support implementation, expansion, and retention at adopting institutions. • Participate in beta programs, pilot reviews, and product enhancement discussions; monitor competitive activity from traditional and emerging edtech providers.

• Support the implementation of DNV Cascade 4 utility asset management software • Support the development, execution, and ongoing management of utility asset management programs • Serve as the primary technical and programmatic point of contact for assigned clients, ensuring alignment with client goals and operational priorities • Support clients with long‑term asset management planning efforts and program optimization • Develop training materials and best practices for client Asset Management programs • Develop and implement asset management strategies, policies, and procedures • Train new users in the utilization of Cascade Asset Management software • Maintain accurate and up-to-date asset records, including acquisition, disposal, and maintenance history • Manage asset inventory and ensure that all assets are properly accounted for • Develop and implement asset maintenance schedules and procedures • Monitor and report on asset performance and utilization • Develop and implement asset disposal policies and procedures • Ensure compliance with relevant regulations and standards • Provide guidance and support to other departments on asset management issues

• Execute assigned project work across a range of services and project types. • Adapt quickly to shifting priorities and workload demands. • Contribute where the work is needed, not only within a single specialty. • Deliver accurate, high-quality technical outputs aligned to approved scope and standards. • Maintain strong working knowledge in at least one primary vertical (experience across multiple verticals is preferred): Architecture Structural Civil MEP Construction / VDC. • Support and deliver technical demonstrations related to services offerings. • Participate in customer discussions to explain technical work, workflows, and outcomes. • Follow established workflows, standards, and best practices. • Continuously develop technical skills across tools, workflows, and services.