Role Description We're looking for a driven Inside Sales Representative to own our outbound pipeline in the West and South United States. This is a phone-first role: you'll spend most of your day calling water system operators, utility managers, and public works directors — qualifying them, uncovering pain, and booking discovery meetings for our field sales team. You'll also join those discovery calls, support field trip planning, and help us build channel relationships through rural water associations and conservation organizations. This role sits at the center of our revenue motion. You'll report directly to our Director of Sales and work closely with Resource Monitor’s founders and CEO. You'll have full visibility into the pipeline, a seat in every sales strategy conversation, and a direct line to influence how we grow. Startup DNA Required: This is not your typical sales role. As an early employee at Resource Monitor, you'll join a fast-moving startup at a pivotal moment. We're looking for someone who thrives in ambiguity, moves with urgency, and is energized by building something from scratch. You'll wear multiple hats, work directly with founders, and significantly influence the company trajectory. The role requires an entrepreneurial mindset - someone willing to trade the certainty of an established company for the potential of outsized equity returns and the chance to shape an industry. This isn't your role if you're looking for structured processes, established playbooks, or a traditional corporate hierarchy. But if you're excited by the challenge of turning market opportunity into market dominance, can operate with limited resources, and want to bet on yourself while helping solve one of the world's most critical resource challenges, we should talk. What You'll Do - Outbound Prospecting - Work a multi-state prospect list of rural water systems, municipal utilities, and water improvement associations, primarily via phone. - Log every call in HubSpot — voicemails, conversations, outcomes — so nothing falls through. - Follow up persistently and systematically. - Follow up with leads from conferences, circuit rider referrals, and inbound inquiries. - Pipeline Development - Run initial qualification conversations: understand system size, current metering setup, pain points, budget cycle, and decision-making process. - Book and prep discovery calls for our sales team. - Coordinate field trip logistics — pre-call prospects to confirm meetings and maximize trip ROI before our field rep gets on a plane. - Join discovery calls and demos to document customer context and assist with follow-up. - Channel & Partnership Support - Maintain relationships with rural water association circuit riders and staff who refer systems to us and carry our materials in the field. - Support outreach to conservation organizations, grant programs, and engineering firms that work with rural water systems. - Follow up on conference leads (TRWA, CRWA, RWA state conferences, NRWA) promptly and systematically. - Sales Operations - Keep HubSpot current: deal stages, contact records, next steps, close dates. - Identify and flag stale deals; help prioritize follow-up queue. - Contribute to the Sales Team knowledge base — share prospect feedback, surface market patterns, flag blockers. - Provide ground-level intelligence on what's resonating, what's not, and what competitors are saying in the field. Who You Are - You're comfortable making 30–50 outbound calls in a day and treating each voicemail as a touchpoint worth leaving well. - You're organized enough to track a pipeline of 50+ prospects without things going cold. - You're curious about the customers — you want to understand what it's like to run a 400-meter rural water system, because that curiosity makes you better at selling to them. - You give and take feedback easily. - You can navigate ambiguity without freezing — some of what you'll need doesn't exist yet, and you'll help build it. Required Qualifications - 1–3 years of sales or business development experience, preferably in B2B. - Strong on the phone — you're comfortable talking to government officials, utility managers, and small-town public works staff. - Organized and self-directed; you can manage your own call queue and follow-up cadence without a lot of hand-holding. - Comfortable with CRM tools and eager to keep records clean. - Able to work independently — this is a remote role and most of your team is distributed. Preferred Qualifications - Experience selling into local government, utilities, or rural/agricultural markets. - Familiarity with water infrastructure, AMR/AMI metering, or IoT hardware-software bundles. - Experience in a startup or early-stage company. - Familiarity with HubSpot, Granola, or similar sales tooling. - Exposure to grant-funded or budget-cycle-driven sales processes. What We Offer - Competitive base salary plus commission tied to qualified meetings and closed revenue. - Equity in a company at a pivotal early stage. - Full benefits: health, dental, vision. - A seat at the table — you'll be in every sales strategy conversation, not just executing tasks. - Real ownership: the pipeline you build is the one we close. - Mission that matters: clean water access and rural infrastructure are generational problems. Our Values - We Take Care of People - We prioritize the well-being of our team, customers, and community. - We Forge a Better Future - We are dedicated to innovation and making meaningful contributions. - Integrity is at Our Core - We uphold transparency, honesty, and trust in every action. - We Are Continuous Learners - We believe in the power of learning and continuous improvement. - We Bring It Every Day - Our pursuit of excellence is relentless in everything we do. Resource Monitor values diversity and is committed to building an inclusive team. We strongly encourage applications from candidates of all backgrounds, particularly those underrepresented in technology and infrastructure.

• Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources • Lead hiring, training and performance reviews for Admissions Coordinators • Coordinate team schedules and workload distribution to ensure efficient operations • Responsible for delivering high contact center service levels and call quality • Ensure timely coordination/communication with all prospective clients, families, and referral sources • Champion each individual client’s Charlie Health admissions process and resolve concerns • Coordinate with internal teams to meet KPIs such as time-to-admission and client satisfaction • Develop and implement best practices across the Admissions and Discharge process

Role Description The Inside Sales Representative (Western Region) is responsible for developing new business opportunities, supporting territory growth, and serving as a key internal resource for customers, channel partners, independent representatives, value-added resellers, and the Regional Sales Manager. This role combines proactive lead generation, relationship management, sales support, product and configuration assistance, and CRM discipline to help drive bookings, revenue, and customer satisfaction. - Proactively identify, cultivate, and pursue new business opportunities through targeted lead generation, outbound prospecting, and follow-up activities. - Qualify inbound and outbound leads and route qualified opportunities to the appropriate sales channel, Regional Sales Manager, independent representative, or partner contact. - Serve as an active member of the territory sales team by supporting the Regional Sales Manager with account development, opportunity management, appointment setting, and territory execution. - Contribute to strategic territory planning by providing market insight, customer feedback, pipeline updates, and recommendations to support sales growth. - Build, maintain, and strengthen professional relationships with existing customers, prospective customers, channel partners, independent representatives, end users, and value-added resellers. - Provide responsive sales support to independent representatives, end users, and value-added resellers, including assistance with product information, configuration questions, availability, and quote coordination. - Participate in monthly sales meetings by contributing accurate information related to pipeline activity, forecasted bookings, revenue expectations, and territory opportunities. - Act as a first point of contact for sales inquiries and product configuration questions, ensuring requests are addressed professionally, accurately, and in a timely manner. - Follow up on and coordinate requests for quotes, ensuring information is complete, deadlines are met, and internal stakeholders are aligned. - Use and maintain multiple software applications, including CRM and sales support tools, to track customer interactions, opportunities, quote activity, and territory progress. - Track, reconcile, and coordinate demo equipment to ensure accurate records, timely returns, and effective support for sales activities. - Contribute expertise as a member of the inside sales team by identifying process improvements, sharing best practices, and supporting continuous improvement initiatives. - Escalate customer issues to the appropriate Customer Service counterpart or internal stakeholder while maintaining ownership of communication and follow-up as needed. - Schedule appointments and coordinate territory activities for the Regional Sales Manager to support prospecting, account engagement, and opportunity advancement. - Partner with the Regional Sales Manager to keep CRM opportunities accurate, current, and aligned with the sales process. Qualifications - MUST live in the Western region of the country. - Minimum of five years of successful sales, inside sales, business development, or lead generation experience, with a proven ability to identify, develop, and advance new opportunities. - Bachelor’s degree preferred; equivalent combination of education, training, and relevant work experience will be considered. - Strong hunter prospecting mindset with the motivation, persistence, and discipline required to pursue new business and uncover customer needs. - Excellent verbal and written communication skills, with the ability to build rapport and communicate professionally with customers, partners, and internal teams. - Strong account management, follow-up, and relationship-building skills, with the ability to balance customer responsiveness with sales priorities. - Highly organized and detail-oriented, with a systematic approach to managing leads, opportunities, quotes, appointments, and sales-related activities. - Demonstrated accountability, self-motivation, and ability to work independently while contributing effectively to a team environment. - Ability and willingness to learn a detailed technical product line and translate product knowledge into practical sales support. - Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. - Experience using Customer Relationship Management tools preferred. Requirements - Work may be performed in an office, home office, or mobile work environment, depending on business needs and territory requirements. - Role requires regular use of computer systems, phone, email, CRM tools, and other sales support applications. - Travel may be required to support customer meetings, territory activities, sales events, or business needs. - The position requires collaboration with internal sales, customer service, operations, and channel partner teams. Benefits - Health, Dental, Vision and 401(k) Plan with employer match. - 100% employer paid STD, LTD and Life & ADD benefits. - Generous paid time off (PTO) and holiday benefits. - Competitive pay commensurate with education, skills, and experience. Company Description Havis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being the trusted partner of choice for technology providers, enabling them to move business forward in a wide range of industries, such as Retail & Hospitality, Public Safety, Energy & Utilities, Warehouse & Distribution, Field Operations, Transportation & Logistics, Healthcare, and Military Defense. Havis designs and manufactures market-leading Computing, Mounting, Power, and Transport Solutions. Our engineering and product development centers serve as the backbone of our commitment to excellence. With a team of highly-skilled engineers who have a deep understanding of design, manufacturing processes, and cutting-edge technologies, Havis consistently delivers products that set our market and industry standards and exceed customer expectations. We are a dynamic and customer-focused company that continuously strives to meet and exceed the evolving needs of our valued customers. We firmly believe that collaboration lies at the heart of successful partnerships, and we actively engage with our clients to understand their unique requirements, challenges, and goals. By fostering open lines of communication, we work together to develop innovative solutions that drive safety, productivity, and, ultimately, customer satisfaction.

• Engage with customers and prospects through phone, video conferencing, email, chat, and other communication channels. • Provide pre-sales support and information on Sangoma’s products and services. • Assess customer requirements and recommend preliminary solutions that align with their business and technical needs. • Provide budgetary pricing and product information to prospective customers. • Follow documented and automated lead engagement processes to effectively qualify and develop sales opportunities. • Stay informed about industry trends, market developments, and competitive offerings to serve as a trusted advisor to customers. • Maintain accurate and detailed records of all customer interactions within the company’s CRM system. • Prepare quotations and conduct timely follow-up activities to advance sales opportunities. • Manage and maintain relationships with existing customers, including handling escalations, identifying upsell opportunities, addressing billing inquiries, and supporting other account management activities. • Collaborate with internal teams to ensure a positive customer experience and successful resolution of customer concerns.