Role Description The Senior Legal Operations Manager is a vital part of Altimeter’s Legal Team supporting activity related to: - Contract management - Subpoenas - Litigation & disputes - Investigations (internal and regulatory) - Audits - Management of Legal databases & systems - Other related duties A successful candidate will be self-motivated, quick-thinking, flexible, collaborative yet independent, and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and an unwavering attention to detail. The Senior Legal Operations Manager reports to the Chief Legal Officer and works with outside counsel and Altimeter business leaders, participating in all phases of the contract lifecycle, litigation and investigations process, maintaining complete and organized indexed files, conducting document searches and research, preparing summaries and reports, and managing the implementation and continuous improvement of Legal databases and systems, including the contract management platform. This is a demanding and fast-moving position that requires someone with good judgment, who takes significant initiative, and possesses the ability to handle an array of confidential matters. - Collaborate with the Chief Legal Officer, business teams, and IT to facilitate the Company’s contract management technology, including contract tracking, research and reporting, record-keeping, support integration with other Company platforms, and related activities; - Partner with internal and outside counsel and oversee various facets of litigation, disputes and investigations, including but not limited to implementing custodian legal holds, facilitating document and electronic data collection, assisting with informal/formal discovery, performing legal and factual research, conducting custodian interviews and deposition/hearing/trial support, and may attend hearings or trial proceedings; - Assist with the development and management of enterprise-wide e-discovery processes and policies, including management of the internal e-discovery platform, vendor management, and liaising with IT; - Prepare drafts of legal hold notices and distribute to custodians as directed by counsel, including tracking and required follow-ups; - Manage the Company’s end-to-end subpoena and record request processing, management, and compliance; - Special projects or additional responsibilities as assigned. Requirements - Associate or bachelor’s degree, or equivalent work experience in a field that develops the skills required for the functions and responsibilities of the position; - At least 7 years of related experience, including at least 3 years of experience working in a corporate in-house legal department; - Must have excellent analytical and proof-reading skills, good judgment and an ability to maintain privacy, privilege, and confidentiality; - Must be very organized, reliable, accurate and proactive; - Experience with streamlining legal processes; - Experience with implementing and managing a litigation or contract management system (experience with Linksquares preferred, as implementation is underway); - Strong communication skills; - Comfortable operating under pressure/with sense of urgency; - Experience reviewing, researching, and responding to subpoenas and document requests; - Ability to foster professional, cooperative and supportive relationships with peers, superiors and clients; - Ability to interact effectively with a wide range of constituents, including various internal clients at different levels within the organization, outside counsel, colleagues within Legal, and a diverse variety of other contacts; - Expertise with Word, Excel, PowerPoint, DocuSign, AI and Document Management Systems; - Litigation/document management systems. Work Environment This position is primarily remote and performed from a home office. The role may require limited travel for periodic in-person meetings, training sessions, company events, or other business-related activities as needed. Physical & Mental Demands - While performing the duties of this job, the employee is regularly required to sit and talk or listen. - The employee is occasionally required to stand, walk, and use hands to handle or feel. - Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Travel Required - Less than 5%

• Own the Commercial Data & Analytics team's delivery pipeline from planning through execution. • Maintain visibility across all active workstreams, priorities, deadlines, and dependencies. • Identify potential bottlenecks, resource constraints, and delivery risks, proactively recommending solutions. • Drive accountability across the team by tracking deliverables, maintaining timelines, and ensuring high-quality execution. • Partner with cross-functional stakeholders across technical, product, and client-facing teams to coordinate priorities and deliverables. • Establish and continuously improve team operating standards, templates, documentation, and quality assurance processes. • Develop scalable SOPs, review protocols, naming conventions, and data validation frameworks. • Own onboarding documentation and operational playbooks to accelerate new hire productivity. • Lead internal change management initiatives to improve team processes and adoption of best practices. • Partner with the Head of Commercial Data & Analytics to develop and maintain the team's strategic roadmap. • Define and manage the team's operating cadence, including sprint planning, roadmap reviews, capacity planning, and cross-functional meetings. • Translate strategic initiatives into actionable workstreams with clear owners, milestones, and timelines. • Monitor roadmap progress, communicate tradeoffs, and provide recommendations as priorities evolve.

• Own program governance and ensure alignment with customer business objectives and PTC strategic vision. • Develop and manage multi-year roadmaps for PLM/ALM adoption and integration. • Serve as a trusted advisor to executive stakeholders, providing thought leadership on digital thread, product lifecycle optimization, and enterprise architecture. • Oversee a portfolio of projects, ensuring delivery excellence, risk mitigation, and measurable business value. • Collaborate with PTC R&D, Customer Success, and partner ecosystem to drive innovation and best practices. • Lead executive-level workshops and business case development for PLM/ALM initiatives. • Ensure compliance with governance frameworks and manage escalations effectively. • Direct management of a team of PTC Professional Services project and Program Managers. • Mentor, coach, and develop the team. • Recruit, hire, and retain an experienced project management team that can advise partners and deliver direct PTC implementations.

• Monitor schedule, cost, and performance from project initiation through completion • Use a variety of project control tools and techniques to track timelines, milestones, budgets, and expenditures • Work closely with project managers and key stakeholders to identify and resolve issues • Recommend corrective actions • Ensure projects remain on schedule and within scope • Maintain accurate project documentation • Prepare routine and ad hoc reports • Provide essential analytical support to the project management team • Financial tracking in support of government contracts • Development and reconciliation of Estimates at Completion (EACs) • Analysis of financial data • Compliance with applicable regulations • Develop ROMs/Cost Estimates for task order pricing units • Prepare Monthly Program Review presentations • Produce financial deliverables as required for internal and external use • Conduct post-project reviews to document lessons learned and make recommendations for future projects • Manage special projects as assigned by the project manager or senior management