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Harris Computer Systems logo
Harris Computer Systems

Based in Ottawa, Ontario, Canada, Harris Computer Systems provides mission-critical software solutions for organizations across the United States and Canada, in

Team Lead Infrastructure

Location

Canada

Posted

13 days ago

Salary

0

Seniority

Lead

Job Description

Team Lead Infrastructure

Harris Computer Systems

Role Description - Garde on-call et gestion des incidents - Assurer la garde on-call selon un calendrier défini (rotations planifiées) - Répondre aux alertes critiques en dehors des heures ouvrables - Diagnostiquer et résoudre les incidents de production affectant les plateformes clientes (JurisEvolution, JurisRéférence, JurisZone, AcuminEvolution, Procardex et Acumin) - Documenter les incidents, les causes et les actions correctives dans les outils de suivi - Coordonner avec les équipes applicatives lors d'incidents impliquant plusieurs composantes - Gestion et configuration de l'infrastructure - Administrer et maintenir les environnements cloud et hybrides : AWS, Azure, Proxmox - Gérer les réseaux, DNS, pare-feu et CDN via Cloudflare - Assurer le renouvellement, la surveillance et la configuration des certificats SSL - Superviser la disponibilité des services via Site24x7 et les outils de monitoring associés - Gérer les configurations as code lorsque applicable (Infrastructure as Code, automatisation) - Planifier et exécuter les mises à jour d'infrastructure (systèmes d'exploitation, composantes) - Assurer l'hébergement et la disponibilité de toutes les plateformes sous responsabilité : JurisEvolution, JurisRéférence, JurisZone, AcuminEvolution, Procardex et Acumin - Gestion d'équipe - Encadrer et coordonner les membres de l'équipe d'infrastructure (suivi des dossiers, priorisation des travaux, accompagnement technique) - Agir comme point de contact principal pour l'équipe de service technique (SAC), qui assure la gestion opérationnelle des logiciels - Prioriser les demandes entrantes et répartir les efforts selon les priorités opérationnelles - Accompagner le développement des membres de l'équipe (partage de connaissances, rétroaction, montée en compétences) - Communiquer l'état des dossiers en cours au VP R&D et aux parties prenantes concernées - Déploiements et environnements - Participer aux déploiements en production des nouvelles versions des plateformes - Gérer les environnements de développement, staging et production - Assurer la cohérence des configurations entre les environnements - Coordonner avec l'équipe R&D pour les besoins d'infrastructure liés aux nouvelles fonctionnalités et aux demandes de modification ou d'hébergement - Sécurité opérationnelle - Appliquer les correctifs de sécurité sur les systèmes sous sa responsabilité - Maintenir les accès (comptes de service, clés API, accès SSH) selon les bonnes pratiques - Contribuer à la documentation des configurations pour faciliter les audits internes et externes - Signaler au responsable Sécurité toute anomalie ou risque identifié - Documentation et automatisation - Maintenir à jour la documentation technique des environnements (topologies, configurations, runbooks) - Automatiser les tâches répétitives : renouvellement de certificats, vérifications de disponibilité, rapports de surveillance - Participer à l'amélioration continue des processus opérationnels - Contribuer aux projets d'automatisation en lien avec l'équipe R&D Qualifications - Diplôme en informatique, génie logiciel ou domaine connexe - Minimum 8 ans d'expérience en administration d'infrastructure cloud et systèmes - Expérience en gestion ou encadrement d'une équipe technique (team lead, lead technique ou équivalent) - Maîtrise de AWS et Azure (configuration, administration, surveillance) - Expérience avec la virtualisation (Proxmox ou équivalent) - Connaissance de Cloudflare (DNS, CDN, pare-feu applicatif) - Gestion des certificats SSL/TLS et des DNS - Expérience avec des outils de surveillance (Site24x7, Datadog, Grafana ou équivalents) - Capacité à travailler en mode garde on-call (y compris soirs, fins de semaine, jours fériés) - Excellentes aptitudes de communication en français (écrit et oral) - Connaissance avancée de l'anglais (parlé et écrit) Requirements - Expérience en Infrastructure as Code (Terraform, Ansible ou équivalent) - Connaissance des environnements de déploiement continu (CI/CD) - Expérience dans un contexte de SaaS ou de plateformes à haute disponibilité - Leadership naturel et capacité à prioriser sous pression dans un environnement multi-produits Company Description - Ce poste relève du VP Recherche et Développement (Juris Concept / Synaera Légal) et travaille en étroite collaboration avec : - L'équipe d'infrastructure - L'équipe de service technique SAC - L'équipe R&D - Le responsable Sécurité - Les partenaires externes et fournisseurs cloud

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