Role Description About The Role: - Operational Efficiency: - Ensure the smooth operation of all building systems, including HVAC, electrical, and plumbing. - Conduct regular inspections and maintenance of systems and facilities. - Ensure cleaning standards are met in all areas of the facility. - Safety and Compliance: - Ensure that facilities comply with environmental, health, and safety regulations. - Conduct regular safety audits ensuring a safe working environment. - Project Management: - Oversee building projects, renovations, or refurbishments. - Coordinate internal office moves and logistical support. - Energy/Sustainability Initiatives: - Implement and manage sustainability programs to reduce the environmental impact of the facility. - Promote energy-saving measures and waste reduction throughout the site. - Assist our client in achieving Energy and carbon reduction targets. - Record and analyse utility usage onsite to identify trends to generate improvements. - Technology Integration: - Utilize all OCS system, ECAT, CAFM and to evidence compliance and high performance. - Integrate latest technology trends identified by OCS to improve facility operations. Qualifications - IWFM level 5 or Equivalent. Requirements - Leadership & Team Management: Inspiring teams, resolving conflicts, and setting a clear vision are essential for managing staff and contractors. - Communication Skills: Clear communication—both written and verbal. - Organizational Skill: Juggling multiple projects, schedules, and compliance requirements. - Building Systems Knowledge: Understanding of HVAC, electrical, plumbing, and safety systems. - Technology & Data Analysis: Familiarity with smart building systems, IoT and data-driven decision making tools. - Health, Safety & Risk Management: Knowledge of regulatory compliance and promote a culture of safety. - ESG Knowledge: Capable of driving ESG requirements and targets that align with our client. Benefits - Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. - Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. - Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. - Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! - Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

• Engage target members (those who are facing medical, mental health and/or substance utilization disorders) and build a relationship that will support open and constructive dialog on sensitive topics. • Conduct initial holistic health assessments that help build an understanding of a member’s specific situation and needs and identify any social determinants of health (SDOH) and cultural influences that may impact potential lifestyle changes. • Create a space where a case manager and member can collaborate, along with relevant caregivers and providers, to develop a member-centric case management plan that sets goals, addresses potential barriers, and leads to improved health outcomes. • Monitor, evaluate, and update the effectiveness of the member's case management plan to ensure progress toward goals is being made and that current goals remain pertinent. • Facilitate communication and coordination among the health care team to maximize delivery of appropriate care. • Provide interventions focused on removing barriers, promoting positive behavior change using motivational interviewing techniques, and stabilizing the members’ natural support systems by ensuring that caregiver needs are identified and being met. • Maintain concise, accurate, and timely documentation that meets accreditation, contractual, and legal requirements.

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

• Develop export and import strategies for the vetting of international suppliers, PO issuance, and foreign manufacturing of defense and dual use articles. • Develop licensing plans and provide guidance for complex licensing strategies and program planning. • Provide consistent interpretation under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) to Business Unit employees. • Prepare, submit, track, obtain and manage from the U.S. government, all necessary export and import licenses, permits, and certifications. • Work closely with internal customers to develop export and import approvals that allow for the efficient export of technology, technical data, hardware, and services. • Ensure review of the scope of the effort with the applicable functions, stakeholders and the foreign parties prior to submittal. • Obtain signed agreements and other required documentations from foreign parties. • Provide status updates to the programs/stakeholders for awareness. • Review approvals to ensure execution and deliverables are considered. • Manage day-to-day execution of agreements and licenses, ensuring compliance for all activities under the agreements and licenses. • Monitor authorizations for any changes effecting the authorizations.