New Home Star

Role Description At New Home Star, we empower high-performing sales professionals with industry-leading training, advanced technology, and meaningful career opportunities. We're hiring an Online Sales Assistant, a highly organized, customer-focused professional who helps drive the success of our Online Sales team. This fully remote position combines customer engagement with operational support. You'll assist prospective homebuyers by: - Responding to inquiries - Qualifying leads - Scheduling appointments - Maintaining consistent communication throughout the buying journey Behind the scenes, you'll also provide critical administrative support through: - CRM management - Reporting - Documentation - Coordination that helps keep our sales team operating efficiently If you're someone who enjoys balancing customer interaction with organization and process, we'd love to meet you. Qualifications - Ability to work 12-hour shifts from 8 AM–8 PM in Pacific Time and Central Time; weekend availability required - Ability to work a flexible schedule based on business needs - Customer service, inside sales, sales support, call center, administrative, or real estate experience preferred - Experience supporting multiple priorities in a fast-paced environment is highly valued - Bachelor’s degree preferred Requirements - Strong people skills with the ability to communicate clearly and professionally with customers, team members, trade partners, and the general public - Exceptional attention to detail and time management - Proficiency with Microsoft Office, particularly Excel - Experience working within CRM platforms and maintaining accurate customer records - Comfortable learning new technology and systems quickly - Background checks required - Candidates must be legally authorized to work in the United States at the time of application and throughout employment - New Home Star does not provide visa sponsorship or participate in employment-based work authorization sponsorship programs - Remote employment opportunities are limited to states where New Home Star is authorized to employ team members Benefits - $23/hour - Comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more - Award-winning culture with a supportive, high-energy team - Recognized in 2025 as the Best Place to Work in Real Estate and Glassdoor’s Best Places to Work

Role Description At New Home Star, we’re not just a national real estate sales organization - we’re a culture-first, performance-driven company redefining how new homes are sold. We are seeking a Client Success Manager (CSM) to serve as the primary relationship owner for assigned builder partners, ensuring seamless execution, strong engagement, and measurable results across our full suite of services. - Act as the quarterback of the client relationship, partnering cross-functionally with Consulting, Training, Recruiting, Marketing, Data, Product, and Operations teams. - Deliver high-quality service, drive client satisfaction, and support long-term account growth. Qualifications - Bachelor’s degree preferred. - 3+ years of experience in account management, client success, project management, or relationship-driven roles. - Specific experience working with new home builder partners, real estate, or sales organizations is a requirement. Requirements - Full-time, Monday through Friday, aligned to the Eastern Time Zone. - Ability to travel approximately 10%–20% to client markets for launches, relationship-building, and strategic partnership support. - Strong relationship management and communication skills. - Ability to coordinate across multiple teams and priorities. - Organized and detail-oriented with strong project management capabilities. - Experience identifying expansion, upsell, or renewal opportunities preferred. - Comfortable navigating ambiguity and driving progress across moving pieces. - Strong written, verbal, and presentation communication skills. - Demonstrated ability to solve problems proactively and think strategically. - Highly organized with strong follow-through and attention to detail. Benefits - Base salary starting at $65,000, plus commission opportunities tied to account growth, renewals, and service expansion. - Comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more. - Remote role includes select travel opportunities to client markets. Core Responsibilities - Serve as the primary point of contact for assigned builder partners, building strong relationships through proactive communication, trust, and consistent engagement. - Lead the execution of Builder Solutions Group services by coordinating across internal teams to ensure work is delivered on scope, on time, and at a high standard. - Partner with teams across Consulting, Recruiting, Training, Marketing, Online Sales, and Product to deliver a seamless and unified client experience. - Identify opportunities for service expansion, renewals, and additional value creation within existing builder accounts. - Ensure a consistent, high-quality client experience by aligning expectations, managing deliverables, and resolving issues proactively. - Maintain clear visibility into account activity, progress, and outcomes through consistent updates, reporting, and internal coordination. - Attend and actively contribute to internal and client-facing meetings, trainings, and planning sessions. - Maintain organized documentation, communication, and follow-through to support strong execution and accountability. Qualities - Passion for delivering exceptional client experiences. - Proactive, solutions-oriented mindset. - High accountability and ownership mentality. - Collaborative and team-focused approach. - Strong professionalism, integrity, and client-first attitude. - Adaptable, resourceful, and driven to continuously improve. Applying Instructions Ready to take the next step? Visit New Home Star’s Careers Page to explore opportunities and apply: New Home Star Careers Learn more about our award-winning company on LinkedIn, Facebook, Instagram, and YouTube: New Home Star About

Role Description As our Agency team continues to scale HubSpot implementations and CRM strategy for home builder partners nationwide, New Home Star is adding a dedicated Project Manager, HubSpot & CRM Operations to drive operational excellence across all CRM-related initiatives. This is not a traditional client-facing sales role. Instead, this position sits at the intersection of strategy, execution, and accountability, ensuring our CRM implementations are delivered on time, within scope, and with exceptional operational precision. If you thrive in structured environments, love building order from complexity, and understand that CRM technology is both a revenue engine and an operational backbone, this role is for you. What You’ll Do - HubSpot Implementation Leadership: - Own and manage all HubSpot implementations from kickoff through go-live for home builder clients. - Develop and manage detailed implementation timelines, milestones, and cross-functional dependencies. - Ensure on-time, on-budget delivery across concurrent CRM initiatives. - Cross-Functional Coordination: - Serve as the primary internal point of coordination between strategy, execution, and technical teams. - Lead internal traffic management and intake meetings to prioritize initiatives and allocate resources effectively. - Monitor workload distribution and flag capacity risks early. - CRM Operations & Oversight: - Administer and oversee our HubSpot ticketing and support system. - Track and manage billable hours, scope changes, and resourcing alignment. - Support quoting and scoping for CRM projects and enhancements. - Coordinate CRM growth-plan initiatives to ensure alignment with broader client objectives. - Reporting & Communication: - Oversee CRM-related client communications, including status updates, milestones, and next steps. - Prepare and distribute weekly and monthly internal status reports. - Proactively identify and escalate risks, bottlenecks, and scope creep. Qualifications - Availability: Must be able to work traditional business hours operating in Central Time. - Experience: 5+ years of project management experience, ideally within CRM, SaaS, digital agency, or marketing operations environments. - Direct experience managing HubSpot implementations strongly preferred. - Strong understanding of CRM systems, workflows, automation, and reporting. - Proven ability to manage multiple concurrent initiatives with precision. - Experience tracking scope, billable hours, and resource allocation. - Exceptional communication and organizational skills. - Highly proactive mindset with strong accountability. - Tech-Savvy: Proficiency in MS Office Suite, Google platform, and AI-driven tools is a plus. - Education: Bachelor's degree or higher preferred. Benefits - Base salary range of $60,000- $70,000, biannual bonus opportunities, and a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more. - Encouraged time and financial resources to give back to your local community in meaningful ways.