• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

• Develop export and import strategies for the vetting of international suppliers, PO issuance, and foreign manufacturing of defense and dual use articles. • Develop licensing plans and provide guidance for complex licensing strategies and program planning. • Provide consistent interpretation under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) to Business Unit employees. • Prepare, submit, track, obtain and manage from the U.S. government, all necessary export and import licenses, permits, and certifications. • Work closely with internal customers to develop export and import approvals that allow for the efficient export of technology, technical data, hardware, and services. • Ensure review of the scope of the effort with the applicable functions, stakeholders and the foreign parties prior to submittal. • Obtain signed agreements and other required documentations from foreign parties. • Provide status updates to the programs/stakeholders for awareness. • Review approvals to ensure execution and deliverables are considered. • Manage day-to-day execution of agreements and licenses, ensuring compliance for all activities under the agreements and licenses. • Monitor authorizations for any changes effecting the authorizations.

• Provide leadership over the day-to-day and strategic operations of the Revenue Cycle Management (RCM) department. • Manage a team of revenue cycle representative staff and ensure consistent quality performance. • Meet established key performance indicators that support access and customer experience. • Follow all revenue cycle management systems, processes, and policies to ensure effectiveness and efficiency. • Interpret operational-level reports, analyze data, and present revenue cycle improvement opportunities to customers and leadership. • Prepare reports and analyze data for revenue cycle results and key performance indicators. • Recruit, hire, train, and evaluate revenue cycle representatives, and provide coaching and support.

• Lead quality activities throughout the full lifecycle of product development, procurement, fabrication, construction, and project delivery • Develop and manage quality processes, procedures, and programs to support successful project execution • Build, contract, and manage quality personnel and third-party inspection resources to support procurement, fabrication, and construction activities • Develop Inspection and Test Plans (ITPs) and establish quality hold points throughout fabrication, manufacturing, and construction processes • Provide quality leadership and oversight during project construction activities • Deliver quality updates and project quality reporting to internal stakeholders and customers • Own the non-conformance management process, including root cause analysis and corrective action implementation • Partner with Supply Chain to build, maintain, and continuously improve the Approved Vendor List (AVL) • Evaluate suppliers for ISO 9001, ISO 3834-2, and other applicable certifications required for hydrogen and oxygen service equipment • Review and approve fabricator drawings, weld maps, material lists, and manufacturing documentation for compliance with project specifications, codes, and customer requirements • Develop project-specific quality requirements and quality clauses for inclusion in supplier contracts and purchase orders • Coordinate PED 2014/68/EU conformity assessments with notified bodies • Own project EU Technical Files and issue EU Declarations of Conformity • Develop and approve FAT and SAT procedures and lead Factory Acceptance Testing activities at supplier facilities • Resolve punch-list items and quality issues prior to shipment • Review and approve packaging, preservation, and transportation documentation • Own End-of-Manufacturing Record Books and ensure compliance with PED and project requirements