• Engage target members (those who are facing medical, mental health and/or substance utilization disorders) and build a relationship that will support open and constructive dialog on sensitive topics. • Conduct initial holistic health assessments that help build an understanding of a member’s specific situation and needs and identify any social determinants of health (SDOH) and cultural influences that may impact potential lifestyle changes. • Create a space where a case manager and member can collaborate, along with relevant caregivers and providers, to develop a member-centric case management plan that sets goals, addresses potential barriers, and leads to improved health outcomes. • Monitor, evaluate, and update the effectiveness of the member's case management plan to ensure progress toward goals is being made and that current goals remain pertinent. • Facilitate communication and coordination among the health care team to maximize delivery of appropriate care. • Provide interventions focused on removing barriers, promoting positive behavior change using motivational interviewing techniques, and stabilizing the members’ natural support systems by ensuring that caregiver needs are identified and being met. • Maintain concise, accurate, and timely documentation that meets accreditation, contractual, and legal requirements.

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

• Develop export and import strategies for the vetting of international suppliers, PO issuance, and foreign manufacturing of defense and dual use articles. • Develop licensing plans and provide guidance for complex licensing strategies and program planning. • Provide consistent interpretation under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) to Business Unit employees. • Prepare, submit, track, obtain and manage from the U.S. government, all necessary export and import licenses, permits, and certifications. • Work closely with internal customers to develop export and import approvals that allow for the efficient export of technology, technical data, hardware, and services. • Ensure review of the scope of the effort with the applicable functions, stakeholders and the foreign parties prior to submittal. • Obtain signed agreements and other required documentations from foreign parties. • Provide status updates to the programs/stakeholders for awareness. • Review approvals to ensure execution and deliverables are considered. • Manage day-to-day execution of agreements and licenses, ensuring compliance for all activities under the agreements and licenses. • Monitor authorizations for any changes effecting the authorizations.

• Provide leadership over the day-to-day and strategic operations of the Revenue Cycle Management (RCM) department. • Manage a team of revenue cycle representative staff and ensure consistent quality performance. • Meet established key performance indicators that support access and customer experience. • Follow all revenue cycle management systems, processes, and policies to ensure effectiveness and efficiency. • Interpret operational-level reports, analyze data, and present revenue cycle improvement opportunities to customers and leadership. • Prepare reports and analyze data for revenue cycle results and key performance indicators. • Recruit, hire, train, and evaluate revenue cycle representatives, and provide coaching and support.