• Own and oversee end-to-end service delivery across all managed services operational domains • Hold SLA accountability • Lead and develop two established operational leaders and their teams • Serve as the senior escalation point for operational client issues requiring executive-level engagement • Lead the redesign of the Banking Operations model with agentic AI, automation, and scalability as first principles • Partner with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities • Build and maintain executive-level relationships with key managed services clients • Hire, develop, and retain operational leaders who can execute in a transformation environment

• Manage a team of 6+ • Serve as the primary operations day-to-day point of contact and liaison for the clinical team • Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement. • Implement and manage quality assurance metrics that align with best practices, SLAs, etc. • Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise • Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making • Support headcount planning and forecasting based on projected business needs and evolving program demands • Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes • Represent Lyra in engagement with external behavioral health organizations and customers

Role Description The Director of Programs & Operations is a full-time, remote role working EST hours. The SOLAx Director of Programs & Operations serves as a strategic partner to the Co-Founder and leads the execution of SOLAx's highest-priority initiatives. Acting as the primary integrator across programs, operations, technology, learner support, outreach, and impact measurement, this role ensures that organizational priorities are translated into action and results. The ideal candidate is a highly organized, mission-driven leader who thrives in a dynamic environment, can manage complex projects, coordinate diverse stakeholders, and build systems that support growth, quality, and impact. Key Responsibilities - Strategic Planning & Execution - Partner with the Co-Founder to advance SOLAx's strategic priorities and organizational goals. - Lead and coordinate cross-functional initiatives across teams, vendors, and external partners. - Develop systems, processes, and reporting structures that improve organizational effectiveness and accountability. - Monitor progress against organizational goals and ensure timely execution of key initiatives. - Manage special projects and emerging priorities as organizational needs evolve. - Programs & Learner Growth - Work closely with the Curriculum Team to ensure courses remain current, relevant, and responsive to learner needs. - Support Outreach and Communications teams to increase learner enrollment, engagement, and completion. - Monitor learner growth and engagement metrics and identify opportunities to expand reach and impact. - Technology & Product Operations - Lead operational coordination of SOLAx's transition to a new technology platform and infrastructure. - Manage relationships with technology vendors and implementation partners. - Partner with technology vendors and the Curriculum Team to improve the learner experience, strengthen platform capabilities, and ensure technology supports educational goals. - Coordinate ongoing product enhancements based on learner needs and organizational priorities. - Volunteer Helpdesk Program - Design, launch, and oversee SOLAx's volunteer learner support program. - Lead volunteer recruitment, onboarding, training, and deployment. - Establish systems and processes that ensure high-quality learner support and volunteer engagement. - Learning Outcomes, Impact & Accreditation - Work closely with the Curriculum Team and technology vendors to design and implement learner assessments and systems for measuring learning outcomes. - Partner with technology vendors to develop systems and dashboards that track learner engagement, course completion, and educational impact. - Prepare impact reports and insights for leadership, donors, and partners. - Lead efforts to position SOLAx for accreditation by coordinating research, documentation, policies, and quality assurance processes. - Reporting & Stakeholder Engagement - Partner with the Development and Communications teams to prepare donor reports, impact updates, support grant reporting efforts, and other external communications. - Work with the Co-Founder to prepare materials for board meetings, strategic reviews, and organizational reporting. - Ensure accurate collection, analysis, and presentation of program and learner data. - Team Leadership - Supervise and support the Operations Associate. - Foster collaboration, accountability, and effective communication across teams and partners. Qualifications - Bachelor's degree or equivalent experience. - 4–7 years of experience in program management, operations, education, nonprofit leadership, international development, consulting, or a related field. - Strong project management and organizational skills. - Experience coordinating complex, cross-functional initiatives. - Excellent written, verbal, and interpersonal communication skills. - Strong analytical and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced, mission-driven environment. Requirements - Experience in education, EdTech, international development, or nonprofit organizations. - Experience working with digital learning programs or online education initiatives. - Experience with monitoring, evaluation, learning, or impact measurement. - Experience managing vendors, consultants, or external partners. - Familiarity with accreditation, educational quality standards, or quality assurance processes. - Experience recruiting, training, or managing volunteers. Benefits - A competitive compensation and benefits package. - Salary Range: $85,000–$95,000. - Flexible working location and hours. - The opportunity to be part of a mission that can change the world. - An open and flexible work culture where your voice will be heard and where you can have a big impact.

Role Description This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio! As a Development Operations Analyst, you will partner with our Developers, owners, and investors to grow our managed and franchised hotel estate and leverage our global expertise to develop our industry leading brands. On the Global Development Operations team reporting to the VP Global Development Operations, you will focus on supporting Focused- and Full-Service deals across the Southwestern region of the US. What you'll do during a typical day: - Identify and evaluate new development opportunities by reviewing site materials, conducting preliminary market and brand assessments, analyzing data to identify leads/opportunities, and coordinating with internal stakeholders to support strategic growth initiatives. - Coordinate development pipeline reporting, transaction materials, and internal diligence documentation across cross-functional stakeholders. - Utilize the Business Intelligence tools to research markets, analyze performance data, and uncover potential opportunities or restrictions for development. - Create and develop visual presentations for the Development team. - Pull, research, or enter data into spreadsheets (can maintain complex spreadsheets) and/or databases, and synthesize the data into clear, client- and executive-facing narratives. How you'll collaborate with others: - Organize internal and external meetings, conferences, and owner presentations in support of development pursuits and strategic relationship management. - Maintain and promote good relationships with all team members within Legal, Business Analytics, AD&C, Operations, Feasibility, Brand, Communications, Commercial, Marketing, Loyalty, and other Hilton departments to streamline the development process. Projects you'll take ownership of: - Assemble and circulate data and analyses related to growth and pace. - Conduct market, competitor, and brand positioning analyses to support underwriting, feasibility, and development strategy. - Coordinate the analytics contributions to the development department's external and internal events such as ALIS, NYU, Lodging, all local real estate conferences and development forums. - Coordinate the assembly and distribution of deal informational packets for development. - Establish procedures and processes to support development goals. Qualifications - Two (2) years of work experience in analytics, real estate development, hospitality, consulting, investment analysis, or related fields. - Advanced proficiency with Salesforce, STR, COGNOS, Co-Star, ArcGIS, Complex Databases. - High proficiency with PowerPoint and Excel. - Travel up to 30%. - Pacific or Mountain time zone working hours. Requirements - BA/BS/Bachelor's Degree. - Experience using Lodging Econometrics. - An understanding of hotel metrics and hotel branded landscape in the US and Canada. Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. - Financial security for your future – Our retirement plans make it easier to save for what's next.