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Restaurant Operations & Technology Consultant - Remote Position | Contract Role - Contract Hourly Rate: $45 to $55 USD - 10 to 15 hours per week Back of House: Back of House (https://backofhouse.io/) is aimed at helping and empowering restaurants through education and the application of 3rd party technology solutions. If you’re passionate about the technology that fuels the restaurant industry, love working with people, and you want to help build the future of the industry with chefs and owners—we want you to join us. The Role: We are seeking a knowledgeable and experienced Restaurant Operations & Technology Consultant. This role works directly with restaurant owners/operators, assisting them with core business challenges (from operations to marketing/growth), educating them on 3rd party restaurant technology solutions, and consulting on applicable solutions. This role requires a knowledge and passion for restaurants, affinity towards technology, and desire to proactively build relationships in the industry. The successful candidate has direct experience working in the restaurant industry, and understands technology through that lens. This role will require curiosity and proactive customer/stakeholder engagement. Those who love building and maintaining relationships will have the most success. Responsibilities: - Consult with restaurant operators to answer questions about their business and/or technology, assisting to identify potential solutions for their business - Connect restaurant operators to vetted 3rd party vendor solutions, acting as advocate and broker to facilitate best solution at preferred pricing - Proactively build relationships with our parent company sales organization, positioning yourself as a trusted resource for them and their customers - Assist in new 3rd party partner vetting - Continuously learn about new restaurant technology and how it fits into a restaurant business - Support internal and external events and needs, including webinars, podcast guest spots, food shows, and more - Work collaboratively with Product, Content, and Growth partners to inform team strategies Requirements: - 5+ years of experience in the restaurant industry with relevant business consulting or restaurant technology vendor experience - Experience and knowledge in restaurant operations and growth, from owner or general manager perspective - Experience and knowledge in restaurant technology and support services - Proven experience in customer relationship building and management; ability to effectively communicate with business owners and leaders - Past sales role experience highly valued - Highly curious with a strong desire to learn - Positive attitude, coachable, detail-oriented with good multitasking, analytical, and organizational abilities - Comfortable with ambiguity and applies a start-up mentality to how they approach their work - 4 year college degree in related field preferred or an equivalence of experience - Must be fluent in both English and Spanish Consultor de Operaciones y Tecnología para Restaurantes - Posición Remota | Rol independiente por contrato - Tarifa por Hora: $45 a $55 USD - 10 a 15 horas por semana Back of House: Back of House (https://backofhouse.io/) tiene como objetivo ayudar y empoderar a los restaurantes a través de la educación y la aplicación de soluciones tecnológicas. Si te apasiona la tecnología que impulsa la industria restaurantera, disfrutas trabajar con personas y deseas ayudar a construir el futuro de la industria junto a chefs y propietarios de restaurantes, queremos que te unas a nuestro equipo. El Rol: Estamos en búsqueda de un Consultor de Operaciones y Tecnología para Restaurantes con amplios conocimientos y experiencia. Este rol trabaja directamente con propietarios y operadores de restaurantes, apoyándolos con los principales desafíos de su negocio (desde operaciones hasta marketing y crecimiento de negocio), educándolos sobre soluciones tecnológicas de terceros para restaurantes y asesorándolos sobre las soluciones más aplicables a sus necesidades. Este rol requiere conocimiento y pasión por los restaurantes, afinidad hacia la tecnología y el deseo de construir relaciones de manera proactiva en la industria. El candidato ideal cuenta con experiencia directa trabajando en la industria restaurantera y comprende la tecnología desde esa perspectiva. Este rol exigirá curiosidad y un compromiso proactivo con clientes. Quienes disfrutan construir y mantener relaciones tendrán el mayor éxito. Responsabilidades: - Asesorar a los operadores de restaurantes para responder preguntas sobre su negocio y/o tecnología, ayudando a identificar posibles soluciones para su empresa - Conectar a los operadores de restaurantes con soluciones de proveedores externos verificados (generalmente terceros), actuando como promotor e intermediario para facilitar la mejor solución al precio preferencial - Construir relaciones proactivamente con la organización de ventas de nuestra empresa matriz, posicionándose como un recurso de confianza para ellos y sus clientes - Apoyar en la evaluación de nuevos socios externos y sus soluciones de tecnología - Aprender continuamente sobre las nuevas tecnologías para restaurantes y cómo se integran en el negocio restaurantero - Apoyar eventos y necesidades internas y externas, incluyendo seminarios web, participaciones en podcasts, ferias gastronómicas y más - Colaborar con los equipos internos de Producto, Contenido y Crecimiento para contribuir a las estrategias del equipo Requisitos: - 5+ años de experiencia en la industria restaurantera con experiencia relevante en consultoría de negocios o como proveedor de tecnología para restaurantes - Experiencia y conocimiento en operaciones y crecimiento de restaurantes, desde la perspectiva de propietario o gerente general - Experiencia y conocimiento en tecnología para restaurantes y servicios de soporte - Experiencia comprobada en la construcción y gestión de relaciones con clientes; capacidad para comunicarse eficazmente con propietarios y líderes empresariales - Experiencia previa en roles de ventas es muy valorada - Alta curiosidad y grandes deseos de aprender - Actitud positiva, receptividad a la retroalimentación, orientado al detalle con buenas habilidades de multitarea, análisis y organización - Comodidad con la ambigüedad y mentalidad emprendedora - Se prefiere título universitario de 4 años en un campo relacionado o experiencia equivalente - Debe ser completamente bilingüe; en inglés y español

• Consult with restaurant operators to answer questions about their business and/or technology, assisting to identify potential solutions for their business • Connect restaurant operators to vetted 3rd party vendor solutions, acting as advocate and broker to facilitate best solution at preferred pricing • Proactively build relationships with our parent company sales organization, positioning yourself as a trusted resource for them and their customers • Assist in new 3rd party partner vetting • Continuously learn about new restaurant technology and how it fits into a restaurant business • Support internal and external events and needs, including webinars, podcast guest spots, food shows, and more • Work collaboratively with Product, Content, and Growth partners to inform team strategies

Operations and Event Logistics Associate Location: United States (Remote), Chicago Preferred Type: Contract (30–40 hrs/week) Rate: $28–$33/hr About Back of House Back of House is aimed at helping and empowering restaurants through education and the application of 3rd party technology solutions. If you’re passionate about the technology that fuels the restaurant industry, love working with people, and you want to help build the future of the industry with chefs and owners—we want you to join us. Responsibilities CRM & Sales Operations Manage prospect lead entry and assignment in HubSpot following events, support customer and sales rep lookups, and maintain accurate records to keep the sales pipeline running efficiently. Event & Trade Show Coordination Own end-to-end logistics for trade shows, industry events, and branded activations including booth design and fabrication vendor relationships, staffing and travel assignments, planning timelines, and on-site attendance to ensure smooth execution. Marketing & Merchandise Oversee ordering, printing, and distribution of all marketing collateral and promotional materials. Manage branded merchandise selection, purchasing, and apparel coordination for internal and partner teams. Field Team Support Equip field representatives with necessary materials and travel logistics for events. Process recurring payments and reimbursements for field team members and partner referral programs and support invoicing and account management via Stripe. Vendor & Sponsorship Management Own relationships with key vendors including booth fabricators and production partners. Coordinate sponsorship package payments and activations and support partner networking events and introductions with key stakeholders. Podcast & Live Event Support Support podcast production and live events as needed, including managing vendor relationships for production and coordinating logistics for flagship events. Meetings & Internal Communications Attend recurring internal and partner meetings and own the calendar coordination process for virtual programming and recurring events. Administrative & Logistics Maintain internal tracking spreadsheets, manage shipment and inventory for event materials and booth assets, and keep planning documents and timelines organized across all event programs. Qualifications • Bachelor’s degree required • 2–4 years of experience in an operational, event coordination, or logistics role—or a combination of both • Demonstrated ability to manage multiple projects and deadlines with a high degree of organization and follow-through • Comfortable working independently in a remote environment with a small, fast-moving team • Proficiency with Google Workspace and general comfort with digital tools and platforms; familiarity with HubSpot or similar CRM a plus • Experience with payment processing or invoicing tools (e.g., Stripe) a plus • Background in or exposure to the food, restaurant, or hospitality industry preferred but not required • Strong communicator with the ability to manage vendor and partner relationships professionally • Willingness to travel 3–5x per season for trade shows and events

Role Description The Operations and Event Logistics Associate will be responsible for various tasks related to CRM & Sales Operations, Event & Trade Show Coordination, Marketing & Merchandise, Field Team Support, Vendor & Sponsorship Management, Podcast & Live Event Support, Meetings & Internal Communications, and Administrative & Logistics. - CRM & Sales Operations: Manage prospect lead entry and assignment in HubSpot following events, support customer and sales rep lookups, and maintain accurate records to keep the sales pipeline running efficiently. - Event & Trade Show Coordination: Own end-to-end logistics for trade shows, industry events, and branded activations including booth design and fabrication vendor relationships, staffing and travel assignments, planning timelines, and on-site attendance to ensure smooth execution. - Marketing & Merchandise: Oversee ordering, printing, and distribution of all marketing collateral and promotional materials. Manage branded merchandise selection, purchasing, and apparel coordination for internal and partner teams. - Field Team Support: Equip field representatives with necessary materials and travel logistics for events. Process recurring payments and reimbursements for field team members and partner referral programs and support invoicing and account management via Stripe. - Vendor & Sponsorship Management: Own relationships with key vendors including booth fabricators and production partners. Coordinate sponsorship package payments and activations and support partner networking events and introductions with key stakeholders. - Podcast & Live Event Support: Support podcast production and live events as needed, including managing vendor relationships for production and coordinating logistics for flagship events. - Meetings & Internal Communications: Attend recurring internal and partner meetings and own the calendar coordination process for virtual programming and recurring events. - Administrative & Logistics: Maintain internal tracking spreadsheets, manage shipment and inventory for event materials and booth assets, and keep planning documents and timelines organized across all event programs. Qualifications - Bachelor’s degree required - 2–4 years of experience in an operational, event coordination, or logistics role—or a combination of both - Demonstrated ability to manage multiple projects and deadlines with a high degree of organization and follow-through - Comfortable working independently in a remote environment with a small, fast-moving team - Proficiency with Google Workspace and general comfort with digital tools and platforms; familiarity with HubSpot or similar CRM a plus - Experience with payment processing or invoicing tools (e.g., Stripe) a plus - Background in or exposure to the food, restaurant, or hospitality industry preferred but not required - Strong communicator with the ability to manage vendor and partner relationships professionally - Willingness to travel 3–5x per season for trade shows and events