Role Description Are you a hands-on Accounts Payable leader who thrives on driving accuracy, improving processes, and developing high-performing teams? As our next Accounts Payable Supervisor, you'll play a critical leadership role in ensuring the seamless execution of our end-to-end Accounts Payable operations. More than just overseeing invoice processing, you'll lead a team responsible for maintaining financial accuracy, strengthening internal controls, and delivering exceptional service to both internal stakeholders and vendors. As a people leader you'll have the opportunity to optimize processes, identify improvement opportunities, and contribute directly to the organization's financial success. If you're an experienced Accounts Payable professional who enjoys leading by example, solving complex payment challenges, and continuously improving financial operations, this could be your next career move. Work Setup: Remote – BYOD (Bring Your Own Device). Candidates must have a reliable, high-performing personal computer and a stable home internet connection. Type of Contract: Full-Time Schedule/Hours: 9:00 AM – 5:00 PM Pacific Standard Time (PST), Monday – Friday (Night Shift for PH/local time). Responsibilities - Supervise, mentor, and support the Accounts Payable team by providing day-to-day guidance, coaching, and training to promote high performance and continuous development. - Oversee the complete Accounts Payable cycle, including invoice processing, payment runs, reconciliations, and employee expense reimbursements while ensuring accuracy and timeliness. - Ensure vendor invoices, employee expense reports, and other payables are processed accurately while responding promptly and professionally to vendor inquiries and payment concerns. - Monitor Accounts Payable data to identify trends, resolve discrepancies, and recommend process improvements that enhance operational efficiency and accuracy. - Maintain strong internal controls and ensure compliance with company policies, accounting procedures, and applicable regulatory requirements. - Partner closely with Procurement, Finance, and other internal teams to resolve invoice discrepancies, improve workflows, and support business objectives. - Prepare and review Accounts Payable reports, including aging reports, accruals, and other financial reporting requirements. - Support month-end and year-end closing activities by ensuring all Accounts Payable transactions are accurately recorded and reconciled. - Maintain accurate and up-to-date vendor information to ensure data integrity across financial systems. - Participate in internal and external audits by providing required documentation and supporting audit requests. - Stay current with industry best practices, regulatory updates, and emerging Accounts Payable technologies to support ongoing operational excellence. - Adhere to company policies and procedures while consistently delivering accurate, timely, and high-quality financial operations. Qualifications - Minimum of two (2) years of experience in a Senior Accounts Payable, Lead, or Supervisory role with demonstrated experience leading or mentoring an Accounts Payable team. - Associate degree or two-year degree in Business, Accounting, or a related field is preferred. - Strong experience managing the full Accounts Payable lifecycle, including invoice processing, payment runs, reconciliations, vendor management, and employee expense reimbursements. - Experience with NetSuite and Coupa is highly preferred. - Strong proficiency in Microsoft Excel and Microsoft Word, with excellent computer literacy. - Strong understanding of financial processes, internal controls, and Accounts Payable best practices. - Willingness to render overtime as business needs require. Core Soft Skills Requirements - Exceptional attention to detail with strong critical thinking and problem-solving abilities to identify discrepancies and ensure financial accuracy. - Proven ability to lead, coach, and motivate a team while building strong working relationships across multiple departments. - Excellent written and verbal communication skills with the ability to manage vendor relationships professionally and effectively. - Highly organized with the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment. - Proactive in identifying opportunities to improve processes, strengthen controls, and increase operational efficiency. Benefits - Competitive Compensation - Full adherence to government-mandated benefits - Retirement Savings Program with Company Matching - Comprehensive Life Insurance Coverage - HMO Coverage starting on Day 1 - One (1) free dependent upon regularization, with a second dependent added after one year of service - Generous Paid Time Off plus Birthday Leave - Structured Career Growth Opportunities - Continuous Learning, Skills Training, and Professional Development Programs - Remote Work Setup Disclaimer The duties and responsibilities listed above describe the position in general terms and are not intended to be an exhaustive list of all responsibilities. The successful candidate may be assigned additional duties as business needs evolve. SupportNinja is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

• Review and process a high volume of invoices with accuracy, completeness, and adherence to company policies and procedures. • Code and enter invoices into the financial system, ensuring proper account allocation and cost center classification. • Timely reconciliation of department credit cards with related receipts with accuracy. • Address vendor inquiries, resolve payment-related issues, and manage vendor statements and reconciliations. • Assist in audit, month-end and year-end closing processes, including accruals, account reconciliations, and financial statement preparation. • Ensure timely processing of expense reimbursements by reviewing all expense reports submitted for verification with the travel and expense reimbursement policy. • Assist in 1099 submissions and other regulatory filings. • Assist AP Manager with ad hoc reporting and projects as required.

• Manage both Accounts Receivable and Accounts Payable processes. • Perform daily bank reconciliations and ensure transactions are accurately recorded. • Monitor and manage a high-volume shared finance inbox, ensuring customer enquiries are actioned or forwarded to the appropriate team. • Follow up outstanding customer payments and investigate payment discrepancies. • Prepare and distribute monthly customer statements. • Reconcile supplier invoices against purchase orders and investigate pricing, freight or quantity discrepancies. • Batch supplier payments for approval and processing. • Maintain strong relationships with customers and suppliers through professional communication. • Work within Xero and Simpro to reconcile transactions and support daily finance operations. • Assist with portal-based invoicing for government, strata and commercial clients. • Learn and utilise finance automation tools to improve efficiency as they are implemented. • Escalate unusual transactions, risks or discrepancies with sound judgement. • Contribute to continuous process improvements across the finance function.

• Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone. • Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues. • Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items. • Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays. • Own the end-to-end invoice processing cycle, ensuring accuracy and timely approvals. • Execute weekly high-volume payment processing cycles in accordance with company timelines. • Compile and deliver critical weekly cash reports to leadership to support cash flow management. • Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.