Touch Support, Inc. & SNF Back Office

• Prepare and submit all billing and invoicing • Input accounting data into the accounting system • Prepare and reconcile bank deposits • Record AP and AR transactions and cash posting • Maintain precise records of all incoming payments • Verify validity of account discrepancies • Research, negotiate, and reconcile chargeback and third-party claims • Review and entry of financial documentation • Review of bank and credit card transactions • Process business expenses • Manage day-to-day transactions • Liaise with customers and vendors • Close invoices • Perform additional job-related tasks

• Prepare and submit all billing and invoicing • Input accounting data into the accounting system • Prepare and reconcile bank deposits • Record AP and AR transactions and cash posting • Maintain precise records of all incoming payments • Verify the validity of account discrepancies • Research, negotiate, and reconcile chargeback claims • Review financial documentation such as invoices and bills • Processing business expenses • Managing day-to-day transactions • Liaising with customers and vendors as required • Close invoices (payments and other closure methods)

• Prepare and submit all billing and invoicing • Input accounting data into the accounting system • Prepare and reconcile bank deposits, reconciling cash • Record AP and AR transactions and cash posting • Maintain precise records of all incoming payments • Verify the validity of account discrepancies by obtaining and investigating information • Research, negotiate, and reconcile chargeback and third-party claims • Review and entry of financial documentation such as invoices, bills, accounts payables, and accounts receivable • Review of bank and credit card transactions • Processing business expenses • Managing day-to-day transactions • Liaising with customers and vendors as and when required • Close invoices (payments and other closure methods) • Perform additional job-related tasks assigned by the employer

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively. • Assist in onboarding, educating, and supporting our customers through their journey. • Help and guide our customers with technical and billing-related questions. • Act as a customer advocate by passing along unique questions and challenges. • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively • Assist in onboarding, educating, and supporting our customers through their journey • Help and guide our customers with technical and billing-related questions • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience