Role Description The Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers. This position serves as the first point of contact for troubleshooting issues related to internet and phone services, ensuring a positive customer experience while resolving technical concerns. Qualifications - Eligibility for US Employment without sponsorship - Minimum of 18 years of age - High School Diploma or GED or equivalent combination of education and experience is required - Minimum of one year customer support experience and/or equivalent work environment is required - Familiarity with CRM systems and practices preferred - Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred - Familiarity with troubleshooting tools and remote diagnostics preferred - Proficiency with customer management software (CRM systems) preferred - Ability to type a minimum of 40 words per minute with accuracy - Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs - The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication - Proficiency in Spanish Language desirable Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications - Functional use of common office equipment, computers, and office software Benefits - 100% Company-Paid Medical and Dental Benefits - Free Fiber Internet Service - Compensation: $18-$22 USD per hour - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) - A culture built on integrity, mutual respect, and a shared purpose Company Description We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

• Develop, edit, and maintain technical documentation for telecommunications infrastructure projects. • Create and maintain project documentation including: • Site Survey Reports • Engineering Design Packages • Installation and Implementation Plans • Method of Procedure (MOP) documents • Test Plans and Test Reports • As-Built Documentation • Standard Operating Procedures (SOPs) • Operations and Maintenance Manuals • Closeout Packages • Training Materials • Work directly with engineers and field personnel to collect technical information and accurately document network infrastructure. • Review field notes, drawings, photographs, cable schedules, rack elevations, and GIS information for completeness and accuracy. • Ensure documentation complies with customer standards, contract requirements, and applicable industry standards. • Develop document templates, style guides, and document control procedures. • Coordinate documentation reviews with project stakeholders and incorporate comments and revisions. • Track document versions and maintain configuration control. • Produce graphics, diagrams, tables, workflows, and process documentation using Microsoft Visio and other documentation tools. • Assist project teams with documentation planning throughout project execution. • Maintain document repositories and ensure proper organization of project deliverables. • Support quality assurance reviews to ensure documentation accuracy and completeness.

Role Description Codeworks, an LRS company, is seeking a Tech Writer for contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners. - Effectively research, write, and edit technical content. - Interact with engineers and applications specialists to gain an understanding of product(s) to develop technical content. - Collaborate with Technical Writers assigned to a project. - Perform peer reviews and other content edits. - Ensure Technical Publication compliance with QMS requirements. - Manage quality objectives, regulatory requirements, schedules, and program risks, making decisions based on business objectives. Quality Specific Goals: - Complete all planned Quality & Compliance training within the defined deadlines. - Identify and report any quality or compliance concerns and take immediate corrective action as required. - Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives. Qualifications - Bachelor’s degree in Technical Communication, Writing, or similar discipline. - Five years or more experience effectively managing complex projects (using project management tools) to ensure quality standards are met. - Experience creating technical documentation. - Experience working with subject matter experts, preferably trainers and engineers. - Proficiency in Adobe products (FrameMaker and Adobe Acrobat) and Microsoft Suite software. - Experience with Photoshop and/or Illustrator a plus. - Experience with XML authoring tools. - Strong experience in project management working with Engineering context. - Working knowledge of electronics. Requirements - Knowledge and experience with DITA XML authoring standard. - Knowledge of Engineering processes and operating mechanisms. - Experience in documentation life cycle, from creation to distribution. - Client services experience. - Modality Applications experience. - Passion for quality and delivery on time. Benefits - The base range for this contract position is $30.00 - $44.00 per hour, depending on experience. - The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. - Individual pay is determined by work location and additional job-related factors.

Role Description We have a remote contract opportunity for a Systematics MRP Technical Lead with one of our clients in the USA. If interested, please let me know or refer someone else. Duration: 12+ months Location: Remote Seeking a senior technical resource to support the Systematics MRP function, perform requirement analysis, manage MRP-related SWRs/SRs, provide estimations/forecasting, and independently handle production support during peak periods. Key Responsibilities - Provide technical leadership across Linux, DB2, and mainframe environments. - Perform business analysis of requirements; translate into technical deliverables. - Own estimation, forecasting, and delivery tracking from the MRP perspective. - Manage SWRs and SRs (MRP scope), including prioritization and status reporting. - Support and maintain WebFOCUS artifacts (apps, schedules, reports). - Maintain custom applications: Java-based ReportCaster scheduling app; HTML-based FInD maintenance. Qualifications - 15+ years in Linux + IBM DB2 + mainframe systems. - WebFOCUS: Self-Service, ReportCaster, report program maintenance. - Java (custom scheduling app) + HTML (custom app maintenance). - Informatica + Informatica Administration. - Strong production support ownership and troubleshooting skills. - Windows Server OS proficiency.