Role Description Ateko is seeking a motivated and detail-oriented Intermediate Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our clients' Salesforce instances. You will work closely with consultants, developers, and client stakeholders to ensure Salesforce effectively meets business needs. This is an excellent opportunity for an experienced administrator looking to deepen their skills in a fast-paced consulting environment. This role requires on-call support on evenings, weekends, and holidays. Regular work hours for this role are 9 AM - 5 PM PT/12 PM - 8 PM ET. What You’ll Do - Manage core Salesforce administrative functions including user account maintenance, profiles, roles, permission sets, sharing rules, and security settings. - Perform declarative configuration and customization of Salesforce Sales Cloud, Service Cloud, and potentially other clouds/features (e.g., Experience Cloud, Communications Cloud, Revenue Cloud) including custom objects, fields, page layouts, record types, validation rules, and assignment rules. - Build, maintain, and troubleshoot automation processes using Salesforce Flow. - Create and maintain reports and dashboards to meet client reporting requirements and provide actionable insights. - Manage data quality, perform data imports/exports using tools like Data Loader, and assist with data migration tasks. - Provide day-to-day end-user support, troubleshoot issues, and assist users with best practices to enhance their Salesforce knowledge. - Collaborate with client and internal project teams in Canada and India to gather requirements for system enhancements and implement solutions. - Maintain system documentation, including configuration workbooks and process documentation. - Stay current with Salesforce releases, features, and best practices, recommending improvements where appropriate. - Assist with the testing and deployment of new Salesforce functionality. - Other duties as required. On Call Support This role requires ‘on-call’ support during evenings, weekends, and holidays on a rotating schedule. The team member will be provided with an Ateko phone, which must be kept with them and answered at all times throughout their on-call shift. While there is no requirement to remain at a workstation for the duration of the shift, it is expected that within 15 minutes of a P1/2 support ticket being escalated to the provided phone, the team member will be at their workstation, available and able to support. Qualifications - Hold an active Salesforce Certified Administrator credential. - 3 to 5 years of hands-on experience as a Salesforce Administrator, managing and configuring Salesforce environments. - Solid experience with core features and configuration of Salesforce Sales Cloud and Service Cloud. - Experience with Revenue Cloud or Industries Cloud is required. - Proficiency in declarative automation tools, primarily Salesforce Flow. - Strong understanding of the Salesforce security model, including profiles, roles, permission sets, and sharing rules. - Experience with data management tools (e.g., Salesforce Data Loader) and a firm grasp of data hygiene best practices. - Demonstrated analytical and problem-solving skills, with strong attention to detail. - Excellent communication skills and the ability to interact effectively with both technical and non-technical stakeholders. - Ability to work independently and manage tasks effectively within a remote team environment. Preferred - Hold additional active certifications such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant. - Experience working in a consulting environment or managing multiple Salesforce orgs is an asset. - Experience with Experience Cloud (Community Cloud) or Marketing Cloud Account Engagement (Pardot) is an asset. - Experience in an on-call work scenario is highly desirable. - Basic understanding of when programmatic solutions (Apex, LWC) might be needed. - Experience participating in data migration projects is a plus. - Familiarity with Agile/Scrum methodologies is a plus. - Bilingual fluency in verbal and written French and English is a strong asset. Benefits - Competitive salary. - The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world. - A flat and modern work culture. - Flexible work environment. - Participation in a Salesforce certification-based employee bonus program. - Medical and dental benefits. - 10 personal days to use for mental health, sickness, and family emergencies. - 3 weeks vacation. - Subsidized career training, including coverage of certification tests. - We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.

Role Description We are seeking a business-facing CRM owner to manage and evolve our Salesforce platform. This role is critical in ensuring we build on early adoption success and continue to scale Salesforce into a core driver of sales performance, visibility, and growth. You will work directly with field sales reps, sales leadership, and implementation partners to translate business needs into system improvements. This is a hybrid role combining system administration, business analysis, reporting, and user support. - Own the full lifecycle of the platform — from user support and data integrity to governance, enhancements, and performance tracking. - Act as the primary interface between the sales team and the CRM. - Develop a strong understanding of the sales process, customer structure, and workflows. - Translate sales needs into system enhancements and process improvements. - Ensure CRM supports key sales motions such as pipeline management, quoting visibility, and account management. Key Responsibilities - CRM Ownership & Administration - Own day-to-day management of the CRM platform, including users, permissions, and configuration. - Maintain system integrity, usability, and performance. - Build and manage automation using tools such as Flow and system configuration. - Ensure consistent data structure, cleanliness, and governance across the platform. - Sales Process & Business Alignment - Act as the primary interface between the sales team and the CRM. - Develop a strong understanding of the sales process, customer structure, and workflows. - Translate sales needs into system enhancements and process improvements. - Ensure CRM supports key sales motions such as pipeline management, quoting visibility, and account management. - Reporting, Data & Insights - Build and maintain reports and dashboards used by sales reps and leadership. - Ensure data is accurate, structured, and usable for decision-making. - Track and communicate key sales metrics and CRM ROI, ensuring the platform is delivering measurable impact to the business. - Support data analysis and reporting needs both inside and outside of the CRM. - Governance & Development Management - Manage and prioritize a backlog of system enhancements and requests. - Enforce governance over system changes to maintain consistency and scalability. - Partner with external implementation teams on system enhancements. - Participate in solution design, testing, and deployment of new capabilities. - User Support & Enablement - Serve as the primary support resource for CRM users. - Troubleshoot issues and guide users on best practices. - Maintain clear documentation of system processes and standards. - Help reinforce adoption and effective system usage across the field. Qualifications - 2–4 years experience supporting an enterprise CRM system (Salesforce experience required). - Strong understanding of sales processes, pipeline management, and sales metrics. - Experience building reports and working with data to drive insights. - Comfortable working directly with sales teams and leadership. - Ability to manage multiple responsibilities across support, data, and system improvements. - Strong organizational and problem-solving skills. - Ability to take direction and independently execute. Requirements - Salesforce experience (admin or power user level). - Experience in distribution, construction, or B2B sales environments. - Experience with CRM automation tools (e.g., Flow or similar). - Experience working with external implementation or development partners. - Exposure to sales or marketing technology ecosystems. Career Path This role will begin with ownership of CRM administration and support but is expected to grow into broader responsibility across sales and business systems, with potential for future leadership. What Success Looks Like Within the first 6–12 months: - Salesforce is consistently used by the field with strong adoption. - Sales reps can easily access and act on key information (quotes, customers, opportunities). - Reporting is trusted and actively used by leadership. - Data is clean, structured, and supports decision-making. - A clear backlog and roadmap of system improvements is established and progressing. Key Traits for Success - Business-minded with a strong interest in how sales teams operate. - Comfortable working with data and translating it into insights. - Organized and able to manage multiple priorities. - Strong communicator across both field and leadership teams. - Able to take ownership and operate independently. - Focused on improving systems, not just maintaining them.

Role Description We are seeking a highly skilled Kinaxis Business Process Analyst / Administrator to play a critical role in advancing AFL’s global supply chain planning capabilities through the implementation of Kinaxis. This role will report directly to the Lead Business Analyst – Supply Chain as part of our Oracle ERP and Applications Team within the Enterprise Business Application Teams at AFL. As a key member of the Supply Chain workstream, this role serves as the primary technical and functional expert for Kinaxis, responsible for the administration, development, and continuous optimization of the platform. This role combines deep technical expertise in Kinaxis Rapid Response with strong functional knowledge of supply chain planning and enterprise system integration with Oracle EBS. The Kinaxis Administrator / Developer will ensure data integrity, system performance, and solution scalability while enabling advanced capabilities such as scenario planning, automation, and real-time analytics. This is a remote position with 25% travel required per business need. Key Responsibilities - Administer Kinaxis platform (security, roles, performance monitoring) - Build custom logic, calculations - Manage data models, mappings structures and hierarchies - Support Data loads, transformations and validations - Build what-if scenarios per business requirements - Develop dashboards, reports, and automations - Manage Kinaxis Environments (Dev / Test / Prod) as well as our aligned Oracle EBS Environments - Align with the Development team to Integrate Kinaxis with Oracle EBS and other enterprise systems as required - Support demand, supply, inventory, and S&OP / IBP processes within the Kinaxis Application - Work with our Business Analysts to understand requirements and develop + document technical solutions and act as a change champion with the business - Support testing, deployments, and ongoing production support - Support stakeholder engagement, training, and adoption Qualifications - Bachelor’s degree in relevant field - 5 years hands-on Kinaxis Rapid Response experience - Strong demand management & supply chain planning knowledge - ERP integration experience (Oracle, Salesforce.com and other Enterprise Applications) - Strong analytical and communication skills Preferred Qualifications - Kinaxis certification - Agile experience - Service Now ITSM - API and automation knowledge - Global enterprise experience Core Competencies - Supply Chain Planning Expertise - Kinaxis Technical Skills - Data Integration & Architecture - Stakeholder Communication - Continuous Improvement Benefits - Flexible time off policy - 401K Company match (up to 4% - dollar for dollar) - Professional development, training, and tuition reimbursement programs - Excellent medical, dental, vision, and life insurance policy options - Opportunities for career advancement with an industry leading company!

Role Description The Salesforce Administrator & Integration Specialist will be responsible for supporting, configuring, and improving Long Home’s Salesforce environment and related business applications. The majority of this role will be declarative in nature, including: - Flows - Validation rules - Page layouts - Permission sets - Reporting - Data quality - User support - Process automation In addition, this role will support light technical work, including: - Point-to-point API integrations - Troubleshooting data flow issues - Working with middleware tools - Collaborating on small Apex or integration-related enhancements The SAIS should be comfortable translating business needs into scalable Salesforce solutions, working with stakeholders across departments, and maintaining a clean, reliable, and well-documented Salesforce environment. Remote position but MUST reside in: - Maryland - Massachusetts - Connecticut - New Hampshire - Pennsylvania - Florida Responsibilities - Manage day-to-day Salesforce administration, including users, roles, profiles, permission sets, queues, public groups, page layouts, Lightning pages, record types, fields, objects, and security settings. - Build and maintain declarative automation using Salesforce Flow, approval processes, validation rules, formulas, dynamic forms, and other platform tools. - Support Sales Cloud, Service Cloud, Field Service, CPQ, reporting, dashboards, and related Salesforce functionality. - Partner with business users to gather requirements, troubleshoot issues, and design practical Salesforce solutions. - Maintain data quality through duplicate management, required field logic, validation rules, reporting, imports, updates, and cleanup activities. - Create and maintain reports and dashboards that provide useful visibility into sales, operations, service, and leadership metrics. - Assist with release management, sandbox testing, change documentation, and deployment activities. - Work with business stakeholders to understand current processes and identify opportunities to simplify, automate, or improve them. - Translate business requirements into Salesforce configuration, automation, reporting, or integration requirements. - Evaluate whether requested changes should be handled declaratively, through integration, or through light development. - Help ensure Salesforce solutions are scalable, maintainable, and aligned with business priorities. - Document system changes, process logic, integration behavior, and administrative procedures. - Support point-to-point API integrations between Salesforce and internal or external systems. - Assist with troubleshooting integration failures, data sync issues, authentication problems, field mapping errors, and API payload issues. - Work with REST APIs, JSON payloads, authentication methods, connected apps, named credentials, and basic API testing tools. - Partner with internal team members, vendors, or developers on integration design, testing, and issue resolution. - Support middleware-based integrations; MuleSoft experience is a major plus. - Perform or assist with light Apex, SOQL, or technical troubleshooting when declarative tools are not enough. - Review debug logs, flow errors, validation failures, and integration logs to identify root causes. - Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable. - Maintain an environment that embodies the company’s Mission, Vision, and Values. - Remain in compliance and up to date on all company-wide live and digital training. - Perform other related duties as assigned. Qualifications - 3+ years of hands-on Salesforce administration experience. - Strong experience building and maintaining Salesforce Flows. - Solid understanding of Salesforce security, including profiles, permission sets, sharing rules, roles, and object/field-level security. - Experience with custom objects, fields, record types, Lightning pages, page layouts, validation rules, formula fields, and reporting. - Ability to gather business requirements and translate them into Salesforce solutions. - Comfort troubleshooting system issues, data issues, automation failures, and user-reported problems. - Basic understanding of APIs, integrations, data mapping, and system-to-system communication. - Ability to read or write basic SOQL queries. - Strong attention to detail and ability to manage multiple priorities. - Good communication skills with both technical and non-technical users. - Experience with Salesforce Field Service. - Experience with Salesforce CPQ. - Experience with MuleSoft, MuleSoft Composer, or other middleware tools preferred. - Experience supporting REST API integrations. - Basic Apex experience, including the ability to understand existing code and make minor updates. - Experience with Sales Cloud, Service Cloud, call center operations, lead management, or appointment scheduling processes. - Experience with data tools such as Data Loader, Inspector, Workbench, or similar tools. - Experience working in a fast-paced sales, home services, construction, or field operations environment. Education/Experience - Bachelor’s degree in Computer Science or IT preferred. - 3–5 years of Salesforce delivery work or related experience. Skills - Required skills enable the specialist to effectively configure and maintain Salesforce environments, ensuring that user permissions, workflows, and data structures align with business needs. - Integration skills are essential for connecting Salesforce with other systems, allowing seamless data flow and process automation across platforms. - Strong problem-solving and troubleshooting abilities help quickly identify and resolve system issues, minimizing downtime and disruption. - Communication and collaboration skills are used daily to work with stakeholders, gather requirements, and provide training, ensuring user adoption and satisfaction. - Preferred skills such as development knowledge and experience with integration platforms enhance the ability to deliver customized solutions and support complex business processes.