A fast-growing data & cloud engineering consultancy bringing cutting-edge tech to help your business become data-first.
Account Manager, Principal Consultant
Location
United Kingdom
Posted
1 day ago
Salary
0
Seniority
Lead
Job Description
Account Manager, Principal Consultant
Infinite Lambda
• Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure satisfaction through exceptional delivery. • Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs. • Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision. • Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. • Identify upselling and cross-selling opportunities within client environments. • Drive renewals and contract discussions, with support from commercial leadership as needed. • Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO). • Lead smooth client onboarding processes in coordination with delivery and sales.
Job Requirements
- Proven extensive experience in account management, client relationship development, and revenue growth.
- Strong ability to build inclusive, trusted relationships with business and operational stakeholders.
- Strong consultative skills with the ability to identify and address client needs proactively.
- Excellent problem-solving skills with a results-driven mindset.
- Outstanding communication, negotiation, and presentation skills.
- Proficiency in analysing financial metrics and delivering data-driven insights.
- Demonstrated ability to manage multi-year accounts in a dynamic environment.
- High level of autonomy and capability to work with minimal oversight.
Benefits
- Compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance.
- Variable portion determined by success in three key performance indicators (KPIs).
- Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable.
- Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend services.
- Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability.
- Regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships.
- Act as a cultural ambassador, fostering trust-based relationships that reflect values and create a positive experience.
- Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology.
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