Description The Media Audience Specialist plays a key role on GM's MediaOne team, helping advance GM's position as a leader in the global media and marketing landscape. This role works across GM's portfolio of brands, including Chevrolet, Cadillac, GMC, Buick, OnStar, and others, to shape the audience strategy and media capabilities that support success across today's automotive consumer journey. This position is responsible for leading and supporting end-to-end audience initiatives across insights, activation, and measurement. The role helps define how audience strategy is developed and applied across the marketing workflow, from identifying opportunities and translating audience insights into actionable plans, to enabling activation and assessing performance. The Media Audience Specialist will help build a more connected, enterprise-wide approach to audience strategy by partnering closely with internal stakeholders, agency teams, media partners, and external experts. A core part of this role is helping design and improve the tools, technology, processes, and ways of working that make audience strategy more effective and scalable across the organization. This includes shaping new capabilities, identifying gaps and opportunities, and helping operationalize solutions that improve planning, targeting, activation, and measurement. The role will also collaborate with cross-functional partners to evolve a more integrated media operating model that supports consistency, efficiency, and stronger business outcomes across the MediaOne team. Success in this role requires a balance of strategic thinking and practical execution. The ideal candidate is curious, collaborative, and comfortable managing projects from concept through implementation. They bring strong communication skills, a data-driven mindset, and a solid understanding of omnichannel media, audience targeting, and performance measurement. They can work effectively across a wide range of stakeholders, provide clear direction and feedback, and help turn complex needs into simple, scalable solutions. Major Responsibilities: - Lead end-to-end audience strategy projects across insights, activation, measurement, and optimization, from initial opportunity identification through implementation and adoption - Build and manage project plans, workflows, timelines, and key milestones to ensure initiatives are delivered effectively and on schedule - Help shape and evolve a strategic audience enterprise approach, including frameworks, processes, governance, and best practices - Partner with internal Marketing Science, Marketing Technology, and Media teams to align priorities, connect workstreams, and ensure audience capabilities are grounded in business needs and measurable outcomes - Support initiatives that enhance cross-tier and global ways of working, improving coordination, consistency, and operational efficiency - Identify gaps and opportunities in current tools, technologies, and workflows, and help design and operationalize improvements - Partner with external vendors, agency, and industry groups to stay current on emerging capabilities, market trends, and opportunities - Help manage media data and technology relationships, including supporting contracts and budgets - Assist broader MediaOne priorities and related initiatives, including cross-tier planning, media plans, measurement innovation, responsible media practices, and other enterprise capability-building efforts Skills / Knowledge / Experience - 5+ years of experience in media planning & buying; agency and/or advertiser experience preferred - Experience with programmatic media, audience management, media technology, and/or ad operations preferred - Ability to build strong relationships & partnerships - Ability to track and manage complex initiatives requiring the input of multiple stakeholders - Ability to listen to and understand the needs of internal/external stakeholders and develop thoughtful solutions - Drive & curiosity to remain current in the media space through ongoing education and skill development - Strong presentation skills, including written and oral communications - Ability to analyze and solve complex problems - Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal - Ability to effectively communicate with global partners as needed and be sensitive to local cultures / insights - Ability to work in a fast-paced environment while remaining graceful under pressure - Proactive self-starter who can work well both independently and as part of a team - Can-do attitude in the face of complex & evolving situations - Ability to build strong relationships with internal and external stakeholders at all levels - Skilled in the use of Microsoft Word, PowerPoint, and Excel Educational Requirements: - Bachelor's degree required, marketing or business or related field preferred Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. - The salary range for this role is $80,000 - $109,000.The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more #LI-HP2 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

• Lead end-to-end solution design and implementation for UKG Timekeeping (UKG Ready / UKG Pro WFM) • Translate business requirements into scalable and compliant workforce management solutions • Provide best-practice guidance on Timekeeping, Scheduling, Labor compliance, Attendance policies • Lead full lifecycle implementation activities including Discovery and requirements gathering, Solution design and configuration, SIT/UAT testing, deployment and hypercare support • Review and approve Pay rules, Work rules, Accrual configurations, Attendance policies and compliance configurations • Conduct workshops with HR, Payroll, IT, and business stakeholders • Act as the primary functional lead for client engagements • Manage project timelines, risks, escalations, and stakeholder expectations • Oversee integrations with Payroll, HRIS, and third-party systems • Collaborate with technical teams on API integrations, Middleware solutions and SFTP/file-based integrations • Support data migration, validation, reconciliation, and go-live readiness activities • Ensure compliance with labor laws, organizational policies, and audit standards • Drive issue resolution, risk mitigation, and continuous improvement initiatives • Prepare and maintain high-quality configuration documents, design artifacts, and governance documentation • Ensure successful go-live with minimal defects and strong stakeholder satisfaction

• Provide or coordinate on-site and virtual training for lab and clinical staff; ensure understanding and accountability for proper use of new systems, workflows, and enhancements. • Monitor implementation performance using defined KPIs and proactively address delays, technical issues, or compliance concerns. • Maintain implementation documentation, SOPs, and training materials. • Serve as the primary point of contact during the implementation phase, ensuring timely communication, issue resolution, and successful implementation. • Develop and manage detailed implementation plans, including checklists, timelines, and task assignments to ensure a smooth and organized deployment. • Coordinate installation and calibration of digital lab equipment (e.g., CAD/CAM systems, 3D printers, milling machines, scanners) and confirm operational functionality. • Follow and enforce Aspen Dental standard lab workflows, documentation, and SOPs to ensure consistency across all practice locations. • Conduct post-implementation reviews to assess readiness, gather feedback, and ensure ongoing accountability for lab performance. • Provide regular updates to the Lab Implementation Senior Manager, flagging risks, successes, and improvement opportunities.

Role Description The Senior Manager, BPO Implementation is a strategic leader responsible for overseeing and evolving the onboarding functions to deliver a best-in-class onboarding experience for our Partners and employers. This role serves as a key driver of innovation, operational excellence, and strategic alignment, ensuring the department’s mission, vision, and methodology are continuously enhanced. The Senior Manager leads the BPO Implementation subject matter expert teams, the Implementation Project Management teams, and other oversight of roles driving process efficiency, compliance, and continuous improvement to elevate the onboarding experience. This position requires exceptional leadership, strategic thinking, and cross-functional collaboration to optimize onboarding outcomes, drive partner and employer satisfaction, and align onboarding strategies with overall business objectives. The Senior Manager will work closely with senior stakeholders, leadership, strategic partners, and internal colleagues to ensure seamless implementation of partner and employer solutions, scalability of onboarding operations, and continuous growth of the department. How you'll make an impact - Strategic Leadership & Vision - Develop and execute a long-term strategy for BPO Implementation, ensuring alignment with enterprise objectives and evolving partner and employer needs. - Champion a culture of innovation, transformation, and customer-centric excellence to position the onboarding function as an industry leader. - Collaborate with leadership and internal stakeholders to shape and refine the onboarding methodology in alignment with unique partner needs that also drive efficiency and satisfaction. - Represent the onboarding function in leadership strategic discussions, advocating for technology investments, process improvements, and partner/employer-centric enhancements. - Operational Excellence & Accountability - Oversee and optimize onboarding processes, workflows, and methodologies to drive efficiency, scalability, and accountability. - Implement and enforce best practices in project management, ensuring consistent execution and adherence to quality standards. - Establish and track key performance indicators (KPIs) and partner/employer success metrics, leveraging data to inform strategic decisions and drive continuous improvement. - Drive cross-functional collaboration with Service, Sales, Account Executives, Product, and Operations teams to enhance the onboarding journey. - Lead risk mitigation efforts by proactively identifying potential onboarding challenges and implementing corrective action plans. - Leadership & Team Development - Lead, mentor, and develop a high-performing team ensuring growth, engagement, and retention. - Foster a culture of accountability, empowerment, expertise, consultative approaches and continuous learning, providing coaching and career development opportunities. - Drive organizational agility by equipping the team with tools, knowledge, and methodologies that enhance onboarding effectiveness. - Align team structure and resources with business growth and evolving demands to ensure operational scalability. - Partner/Employer Advocacy & Relationship Management - Serve as the executive point of contact for escalations related to high-profile partner/employer onboarding engagements. - Monitor and analyze internal and external feedback and satisfaction metrics, implementing initiatives to drive superior onboarding experiences. - Advocate for the voice of the customer in strategic discussions, influencing product development and process enhancements. - Continuous Improvement & Innovation - Identify and drive technology enhancements in collaboration with Product and Software Development teams to streamline and automate onboarding processes. - Lead process optimization initiatives to improve efficiency, reduce friction, and accelerate time-to-value. - Benchmark onboarding methodologies against industry best practices to ensure a competitive advantage. Qualifications - Bachelor's degree preferred. - 5-10 years of experience in enterprise-level client onboarding, implementation management, project management, and/or customer success, with at least 3-5 years in a leadership role. - Proven track record in leading large-scale implementations (or relatable projects) in a fast-paced, high-growth environment. - Expertise in project management methodologies, process optimization, and change management. - Strong business acumen with the ability to translate strategic objectives into actionable onboarding initiatives. - Exceptional leadership and coaching abilities, with experience managing and developing high-performing teams. - Demonstrated ability to collaborate across multi-functional teams and influence at the executive level. - Strong analytical skills with a data-driven approach to decision-making and performance measurement. - Experience working with enterprise clients, strategic partnerships, and complex stakeholder ecosystems. - Willingness to travel as needed to support client relationships and business objectives. Requirements - Ensure strict adherence to regulatory requirements, including HIPAA and security policies. - Continuously enhance team capabilities and industry knowledge through training, development, and knowledge sharing. - Act as a change agent, fostering a culture of adaptability, agility, and forward-thinking solutions. Benefits - Health, dental and vision insurances. - Retirement savings plan. - Paid time off. - Health savings account. - Flexible spending accounts. - Life insurance. - Disability insurance. - Tuition reimbursement. - And more. Pay Range $130,000.00 - $181,100.00