Role Description The Senior Manager, BPO Implementation is a strategic leader responsible for overseeing and evolving the onboarding functions to deliver a best-in-class onboarding experience for our Partners and employers. This role serves as a key driver of innovation, operational excellence, and strategic alignment, ensuring the department’s mission, vision, and methodology are continuously enhanced. The Senior Manager leads the BPO Implementation subject matter expert teams, the Implementation Project Management teams, and other oversight of roles driving process efficiency, compliance, and continuous improvement to elevate the onboarding experience. This position requires exceptional leadership, strategic thinking, and cross-functional collaboration to optimize onboarding outcomes, drive partner and employer satisfaction, and align onboarding strategies with overall business objectives. The Senior Manager will work closely with senior stakeholders, leadership, strategic partners, and internal colleagues to ensure seamless implementation of partner and employer solutions, scalability of onboarding operations, and continuous growth of the department. How you'll make an impact - Strategic Leadership & Vision - Develop and execute a long-term strategy for BPO Implementation, ensuring alignment with enterprise objectives and evolving partner and employer needs. - Champion a culture of innovation, transformation, and customer-centric excellence to position the onboarding function as an industry leader. - Collaborate with leadership and internal stakeholders to shape and refine the onboarding methodology in alignment with unique partner needs that also drive efficiency and satisfaction. - Represent the onboarding function in leadership strategic discussions, advocating for technology investments, process improvements, and partner/employer-centric enhancements. - Operational Excellence & Accountability - Oversee and optimize onboarding processes, workflows, and methodologies to drive efficiency, scalability, and accountability. - Implement and enforce best practices in project management, ensuring consistent execution and adherence to quality standards. - Establish and track key performance indicators (KPIs) and partner/employer success metrics, leveraging data to inform strategic decisions and drive continuous improvement. - Drive cross-functional collaboration with Service, Sales, Account Executives, Product, and Operations teams to enhance the onboarding journey. - Lead risk mitigation efforts by proactively identifying potential onboarding challenges and implementing corrective action plans. - Leadership & Team Development - Lead, mentor, and develop a high-performing team ensuring growth, engagement, and retention. - Foster a culture of accountability, empowerment, expertise, consultative approaches and continuous learning, providing coaching and career development opportunities. - Drive organizational agility by equipping the team with tools, knowledge, and methodologies that enhance onboarding effectiveness. - Align team structure and resources with business growth and evolving demands to ensure operational scalability. - Partner/Employer Advocacy & Relationship Management - Serve as the executive point of contact for escalations related to high-profile partner/employer onboarding engagements. - Monitor and analyze internal and external feedback and satisfaction metrics, implementing initiatives to drive superior onboarding experiences. - Advocate for the voice of the customer in strategic discussions, influencing product development and process enhancements. - Continuous Improvement & Innovation - Identify and drive technology enhancements in collaboration with Product and Software Development teams to streamline and automate onboarding processes. - Lead process optimization initiatives to improve efficiency, reduce friction, and accelerate time-to-value. - Benchmark onboarding methodologies against industry best practices to ensure a competitive advantage. Qualifications - Bachelor's degree preferred. - 5-10 years of experience in enterprise-level client onboarding, implementation management, project management, and/or customer success, with at least 3-5 years in a leadership role. - Proven track record in leading large-scale implementations (or relatable projects) in a fast-paced, high-growth environment. - Expertise in project management methodologies, process optimization, and change management. - Strong business acumen with the ability to translate strategic objectives into actionable onboarding initiatives. - Exceptional leadership and coaching abilities, with experience managing and developing high-performing teams. - Demonstrated ability to collaborate across multi-functional teams and influence at the executive level. - Strong analytical skills with a data-driven approach to decision-making and performance measurement. - Experience working with enterprise clients, strategic partnerships, and complex stakeholder ecosystems. - Willingness to travel as needed to support client relationships and business objectives. Requirements - Ensure strict adherence to regulatory requirements, including HIPAA and security policies. - Continuously enhance team capabilities and industry knowledge through training, development, and knowledge sharing. - Act as a change agent, fostering a culture of adaptability, agility, and forward-thinking solutions. Benefits - Health, dental and vision insurances. - Retirement savings plan. - Paid time off. - Health savings account. - Flexible spending accounts. - Life insurance. - Disability insurance. - Tuition reimbursement. - And more. Pay Range $130,000.00 - $181,100.00

Role Description The Nutrition Consultant will actively contribute to WFP’s child wasting and maternal undernutrition approach, focusing on prevention and management based on global normative guidance, standards, and evidence. The consultant will work closely with colleagues in the Nutrition and Food Quality Service and Regional Bureaux to enhance the integration of nutrition across WFP's portfolio. Qualifications - An advanced degree in international nutrition, agriculture, food security, health, or other areas relevant to nutrition-sensitive programming. - At least 10-15 years of programming experience, particularly in food-based approaches to nutrition. - Experience with multi-sectoral interventions/programmes related to nutrition and food security. - Strong experience in capacity building initiatives & delivering training. - Experience working in emerging areas of nutrition such as adolescent girls and behaviour change communication. - Monitoring and evaluation experience required. - Experience working in emergency settings is desirable. - Experience in gender-focused programming is desirable. - Experience generating learning modules/programme guidelines required. Requirements - Knowledge of multi-sectoral drivers of malnutrition. - Knowledge of global and country-level nutrition architecture. - Knowledge of scientific methods and ability to critically analyse emerging global evidence. - Ability to work independently. - Good interpersonal skills and demonstrated ability to work in a multicultural setting. - Excellent written and oral communication skills. - Fluency in English and excellent writing skills required; working knowledge of another UN language is preferred. Benefits - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through various training and mentorship programs. - An attractive compensation package is offered. Deliverables at the End of the Contract - Finalize and roll out a comprehensive set of corporate technical guidelines and toolkits on child wasting. - Provide remote and in-person technical support to at least 3 country offices in the design and implementation of programmes addressing child wasting and maternal undernutrition. - Represent WFP in major global nutrition forums and lead the MAM sub-working group under the GNC.

• Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support. • Assess client use cases and business requirements to develop tailored system configurations and delivery strategies. • Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction. • Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences. • Identify and resolve technical issues proactively, collaborating with product and support teams as needed. • Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement. • Contribute to process improvement initiatives and provide input on implementation methodology and tooling. • Support pre-sales activities including solution demonstrations, project scoping, and proposal development. • Perform other related duties as assigned to support team objectives and overall organizational priorities.

• Lead the end-to-end onboarding process for new clients, including initial setup, configuration, and training • Develop and manage project plans, timelines, and deliverables for successful implementation of software solutions • Conduct training sessions and webinars to educate clients on using the platform effectively • Provide ongoing support and troubleshooting during the implementation phase • Collaborate with the Customer Success team to ensure a seamless handoff post-implementation • Gather client feedback and work with the Product team to enhance the platform • Create and maintain comprehensive onboarding and training materials