ASPEN DENTAL GROUP, PC

• Execute the implementation strategy for innovations for in-office labs. • Lead, mentor, and develop a team of lab implementation managers. • Oversee planning and execution of multiple lab process launches. • Collaborate with cross-functional teams to streamline implementation processes. • Use KPIs to maintain visibility into implementation progress. • Ensure successful onboarding of digital dentistry equipment.

• Provide or coordinate on-site and virtual training for lab and clinical staff; ensure understanding and accountability for proper use of new systems, workflows, and enhancements. • Monitor implementation performance using defined KPIs and proactively address delays, technical issues, or compliance concerns. • Maintain implementation documentation, SOPs, and training materials. • Serve as the primary point of contact during the implementation phase, ensuring timely communication, issue resolution, and successful implementation. • Develop and manage detailed implementation plans, including checklists, timelines, and task assignments to ensure a smooth and organized deployment. • Coordinate installation and calibration of digital lab equipment (e.g., CAD/CAM systems, 3D printers, milling machines, scanners) and confirm operational functionality. • Follow and enforce Aspen Dental standard lab workflows, documentation, and SOPs to ensure consistency across all practice locations. • Conduct post-implementation reviews to assess readiness, gather feedback, and ensure ongoing accountability for lab performance. • Provide regular updates to the Lab Implementation Senior Manager, flagging risks, successes, and improvement opportunities.

• Lead Optimization Needs Assessments for Assigned Functions • Partner with L&D, HR, and business leaders to assess optimization needs within supported teams. • Synthesize qualitative and quantitative insights to identify gaps, root causes, and opportunities, and translate findings into prioritized, impact-driven recommendations that inform L&D roadmaps and continuous improvement efforts. • Execute Learning Optimization Initiatives • Drive execution of learning optimization strategies aligned to the broader L&D vision. • Manage initiatives as structured projects—defining scope, success metrics, timelines, and milestones—while identifying opportunities to improve learner engagement, content effectiveness, and program scalability. • Enable Program Evaluation & Continuous Improvement Capability • Lead and support the development of continuous improvement practices across the L&D team by guiding evaluation of program effectiveness using participation data, learner feedback, and business performance inputs. • Build team capability in identifying trends, conducting root cause analysis, and implementing iterative enhancements to improve relevance, learner experience, adoption, and measurable outcomes over time . • Enable Program Delivery Excellence & Build Project Management Capability • Lead end-to-end project management across design, development, deployment, and facilitation while elevating team capability in project management rigor. • Establish and model best practices including clear project planning, timeline and dependency management, risk mitigation, and stakeholder communication. • Coach and support L&D team members in adopting consistent tools, frameworks, and operating rhythms to drive high-quality, on-time delivery and sustained operational excellence. • Analyze Learning Data & Provide Insights • Collect, analyze, and interpret learning metrics (engagement, completion, satisfaction, application, and impact). • Translate data into actionable insights, identify optimization opportunities, and provide regular, data-driven recommendations to L&D and business leadership. • Support Learning Technology Optimization • Partner with LMS administrators and vendors to enhance system functionality, user experience, and content accuracy. • Monitor usage trends, identify system-related barriers, and drive continuous improvements to increase adoption and effectiveness of learning technologies. • Serve as a Senior Learning Partner • Act as a trusted advisor to assigned business areas, aligning learning solutions to evolving skill, performance, and engagement needs while reinforcing a culture of continuous learning and improvement. • Mentor & Model Best Practices • Provide guidance and informal mentorship to junior team members. • Promote best practices in project management, continuous improvement, facilitation, and stakeholder engagement to elevate overall team capability.

• Lead Optimization Needs Assessments for Assigned Functions • Partner with L&D, HR, and business leaders to assess optimization needs within supported teams. • Synthesize qualitative and quantitative insights to identify gaps, root causes, and opportunities, and translate findings into prioritized, impact-driven recommendations that inform L&D roadmaps and continuous improvement efforts. • Execute Learning Optimization Initiatives • Drive execution of learning optimization strategies aligned to the broader L&D vision. • Manage initiatives as structured projects—defining scope, success metrics, timelines, and milestones—while identifying opportunities to improve learner engagement, content effectiveness, and program scalability. • Enable Program Evaluation & Continuous Improvement Capability • Lead and support the development of continuous improvement practices across the L&D team by guiding evaluation of program effectiveness using participation data, learner feedback, and business performance inputs. • Build team capability in identifying trends, conducting root cause analysis, and implementing iterative enhancements to improve relevance, learner experience, adoption, and measurable outcomes over time. • Enable Program Delivery Excellence & Build Project Management Capability • Lead end-to-end project management across design, development, deployment, and facilitation while elevating team capability in project management rigor. • Establish and model best practices including clear project planning, timeline and dependency management, risk mitigation, and stakeholder communication. • Coach and support L&D team members in adopting consistent tools, frameworks, and operating rhythms to drive high-quality, on-time delivery and sustained operational excellence. • Analyze Learning Data & Provide Insights • Collect, analyze, and interpret learning metrics (engagement, completion, satisfaction, application, and impact). • Translate data into actionable insights, identify optimization opportunities, and provide regular, data-driven recommendations to L&D and business leadership. • Support Learning Technology Optimization • Partner with LMS administrators and vendors to enhance system functionality, user experience, and content accuracy. • Monitor usage trends, identify system-related barriers, and drive continuous improvements to increase adoption and effectiveness of learning technologies. • Serve as a Senior Learning Partner • Act as a trusted advisor to assigned business areas, aligning learning solutions to evolving skill, performance, and engagement needs while reinforcing a culture of continuous learning and improvement. • Mentor & Model Best Practices • Provide guidance and informal mentorship to junior team members. • Promote best practices in project management, continuous improvement, facilitation, and stakeholder engagement to elevate overall team capability.

• perform insurance adjudication • customer service • patient collection job functions • support the execution and achievement of functional areas and company goals • partners with internal departments to resolve issues • point of contact for internal and external customer inquiries • use software and company systems to analyze data reporting • plan, organize, and execute tasks and activities • respond to and resolve issues related to claim adjudication, patient and billing inquiries • may be required to meet productivity and quality standards

• support practice operations for a group of Aspen Dental-branded practices within a designated territory • be responsible for leading the operations teams within your supported practices and drive a strong culture that will support and help enable all team members to be successful • Travel across the territory to maintain a consistent presence within practices and ensure their success • Provide training and development support to team members to strengthen business results, operating procedures, and protocols within the practices • In partnership with the talent acquisition team and the regional manager, evaluate and communicate staffing needs to enable effective hiring and onboarding experiences for new team members • Provide additional support as needed by practice owners

• Plan, coordinate and oversee the rollout of new programs or operational processes within field operations. • Create business cases, return on investments and executive level presentations. • Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment. • Partner with key departments to ensure smooth implementation and stakeholder alignment. • Execute communication and training strategies that drive adoption, engagement and long-term sustainability. • Identify opportunities for efficiency, standardization and continuous improvement across field operations. • Track performance metrics, feedback from field teams; prepare regular updates for leadership. • Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases.

• Lead daily operations for the digital design organization. • Establish, monitor, and evolve performance metrics. • Support and coach design managers. • Implement and sustain lean and Six Sigma methodologies. • Mentor direct-report managers to strengthen their leadership capabilities.

• Partner with leaders, the Clinical Support team, owners and the broader L&D, Talent Management and HR teams to understand specific developments needs for doctors. • Manage end-to-end analysis, design, development, implementation, and evaluation of doctor programs. • Design and deliver a suite of effective learning solutions, programs, tools, and resources. • Solutions may include formal learning programs, experiential learning assignments, coaching, etc. • Identify innovative and cost-effective solutions for doctor development. • Manage appropriate external vendors. • Understand the specific needs of doctors as learners so you can advocate and adapt for their specific needs and preferences. • Evaluate existing programs/content for impact and alignment with organizational needs. • Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to continuously improve learning experiences. • Facilitate learning sessions and serve as a coach to other facilitators in programs for the purpose of elevating the learner performance, inclusive of conducting Train the Trainers. • Continuously research and stay abreast of industry trends to integrate innovative methodologies and best practices. • Demonstrate a commitment to professional and personal growth by initiating dialogue with team members, attending learning events, engaging in self-directed learning and focusing on professional development goals. • Plan, organize and execute tasks and activities with urgency.

• Creates annual business category strategic execution plans based on overall company annual strategic direction • Engages and enrolls field leadership through communication, education and continuous follow up • Develops and executes on division growth plans (quarterly and annually) to support business category opportunities and forecast expectations • Analyzes division customer trends and plans and executes on activities to achieve sales goals • Partners with owners, office staff, and division leaders to achieve desired results • Informs business category strategic direction and marketing plans by providing feedback on product effectiveness, opportunities, and patient needs and reactions • Communicates any business category product issues, loss or potential loss of key patients, or competitive sales strategies that negatively or positively affect division growth plans • Studies and stays informed on business category products, technologies, clinical studies, competitive activity, and other general information of interest to Aspen or our patients • Applies this knowledge to strategies and tactics to generate business line growth • Regularly educates owners, office staff, and division leaders on business category products, innovation, and sales opportunities to drive full engagement to achieve desired results • Monitors business category performance, rewards high performing teams and creates improvement plans for teams with opportunity • Executes on centrally planned division contests and incentives • Continuously fosters relationships with business category suppliers, remaining up-to-date on product features, benefits, and opportunities • Advises owners on business category opportunities and applications related to patient treatment plans • Identifies growth drivers and consults office staff on how to identify and capitalize on opportunities • Coaches and develops field leadership and office staff to improve performance and capability, partners with Regional Managers to resolve performance issues, provides positive feedback, coaches Regional Managers to take corrective action when needed