• work with our Partners to drive sustainability and growth in their area by achieving and exceeding area profitability • build and maintain great relationships • add value to our Partners through their commercial acumen • use their tenacity, resilience and influencing skills to deliver action

Role Description This position is the primary point of contact for our Market Development Specialists (MDS), managing sales projects, providing product/service information and problem resolution which meet our standards of excellence in service. - Serve as a subject-matter expert for architectural and system-based lighting products, supporting residential projects with thoughtful product selection and specification. - Produce accurate basic lighting layouts and supporting documentation utilizing company-approved software and tools (e.g., Scope, Bluebeam). - Accurately processes quotes, orders (including bulbs) and returns. - Manages product returns, support cases, shipping claims, processes return and replacement orders. - Follows through customer inquiries, ensuring a high level of customer satisfaction. - Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate. - Actively participates in training involving our products, systems, and design. - Manages all open orders and communicates with MDS. - Manages all DNR and communicates with MDS when follow-up with customers is required. - Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer. - Manages MDS reporting including Return Follow-Up Report and Aged AR. - Additional duties as required. Qualifications - 3+ years’ previous experience in customer service or project management required. - 2 or 4-year college graduate preferred. - Strong aptitude for and proficiency navigating CRM and Order Management systems. - Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus. - Proactive problem solver with experience working in a fast-paced environment. - Exceptional organizational and time management skills, with a strong attention to detail. - Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency. - Exhibits professionalism with customers, team members and all levels of leadership. - Must demonstrate maturity in judgement, commitment, dependability, and punctuality. - Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation. - Demonstrate exceptional communication across all contact channels, including email and phone. - Available to work a flexible schedule, if requested. Benefits - Work-Life Balance: Monday – Friday, 8:00am – 5:00pm hours may vary based on the needs of the business. - Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. - Paid Time Off: Generous vacation accrual and paid time off policies. - Holidays: 7 paid holidays per year, in addition to 2 floating holidays. - Compensation: Competitive compensation plan. - Health Benefits: Visual Comfort covers the majority of employee medical premiums and offers competitive vision and dental coverage available starting the first of the month following your start date. - Insurance: Company-provided life insurance and short-term disability coverage. - Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date. Compensation Compensation Range: $58,000 - $64,000 plus monthly bonus opportunity. Compensation is based on individual factors, including skill set, relevant experience, and work location. Equal Opportunity Statement Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status. Work Authorization To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Role Description The Business Development Manager, Healthcare RTLS will drive business development strategy and sales efforts as well as strategic alliances with key ecosystem providers for HID’s line of RTLS solutions and products. As our Business Development Manager, Healthcare RTLS, you’ll support HID’s success by: - Growing a pipeline of new business while developing new opportunities in current accounts. - Developing strategic relationships with customers and prospects at different levels within the organization, understanding their specific pain points and requirements, while also identifying any organizational and political roadblocks. - Collaborating with leadership on developing strategic plans to grow new accounts and use cases. - Collaborating with leadership, product management, partners, and marketing on Go To Market activities. - Accurately forecasting sales pipeline and closing business against defined quota. - Supporting marketing efforts and speaking engagements at trade shows and industry events. - Working with the appropriate internal stakeholders and channel partners. Qualifications - Bachelor's degree from four-year College or University preferred. Candidates with equivalent education plus relevant work experience may also be considered. - Minimum of 4 years of experience in market-based sales role which achieved or exceeded business growth targets is required. - Experience working in a technology industry with an aptitude for understanding technical product details and specifications. Requirements - Competitive salary and rewards package. - Competitive benefits and annual leave offering, allowing for work-life balance. - A vibrant, welcoming & inclusive culture. - Extensive career development opportunities and resources to maximize your potential. - To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds. Benefits - Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. - Innovation: You embrace challenges and want to drive change. - Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

• Collaboration with Business Development team, internal Subject Matter Experts and Clients to support business development activity • Help create compelling content and manage prospective selling initiatives • Work with cross-functional teams to support preparation of materials for key client meetings • Help to maximise the client facing time of the assigned BD team