Visual Comfort & Co.

Role Description Reporting directly to the Vice President of Market Development in the Sales department, the Senior National Account Manager is responsible for managing and strengthening relationships with key hospitality purchasing agents and procurement firms that source lighting for hotels, resorts, restaurants, private clubs, and other hospitality projects. This role focuses on account management, project follow-through, relationship maintenance, and ensuring Visual Comfort remains a trusted lighting resource throughout the procurement process. Qualifications - 7–10 years of experience in account management, national accounts, hospitality FF&E, luxury lighting, furniture, interior products, design-driven products, or a related industry. - Experience working with purchasing agents, procurement firms, FF&E buyers, hospitality designers, hotel brands, ownership groups, or developers. - Strong understanding of the hospitality project and procurement process, including specifications, budgets, approvals, purchase orders, production timelines, and installation schedules. - Proven ability to manage long-term account relationships and support complex, project-based business. - Excellent communication, follow-up, organization, and relationship-management skills. - Ability to manage multiple accounts, projects, deadlines, and travel priorities at the same time. - Professional presence and ability to represent a luxury brand with confidence and polish. - Experience with CRM systems, Microsoft Office, and standard account reporting tools. - Bachelor’s degree preferred, or equivalent industry experience. Requirements - Serve as the primary account manager for assigned hospitality purchasing agents, procurement firms, FF&E buyers, and key national accounts. - Maintain regular communication with accounts to understand active projects, upcoming opportunities, procurement timelines, budget requirements, and project-specific needs. - Support hospitality projects from early specification and budgeting through quoting, purchasing, approval, production, delivery, and installation. - Proactively monitor active hospitality projects to help ensure Visual Comfort product remains included throughout the procurement process, addressing substitutions, value-engineering requests, budget concerns, or project changes that could impact product retention. - Act as a liaison between purchasing agents, procurement teams, designers, and internal Visual Comfort teams to ensure accurate communication and efficient project support. - Provide product information, pricing support, finish options, lead times, custom capabilities, sample coordination, and project-specific documentation as needed. - Coordinate with internal customer service, quotations, operations, logistics, and product teams to support client needs and resolve project-related questions. - Conduct in-person account meetings, product presentations, and project updates with purchasing and procurement partners. - Maintain visibility into hospitality projects within the assigned territory and ensure all relevant account activity, project details, follow-ups, and opportunities are accurately tracked in the CRM. - Develop a deep understanding of each account’s procurement process, preferred communication style, project workflow, and key decision-makers. - Identify opportunities to strengthen account relationships, improve project retention, and increase Visual Comfort’s presence within hospitality FF&E specifications. - Represent the company professionally at hospitality, design, procurement, and industry events as needed. Benefits - Work-Life Balance: Monday – Friday, 8:00am – 5:00pm - Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. - Paid Time Off: Generous vacation accrual and paid time off policies. - Holidays: 7 paid holidays per year, in addition to 2 floating holidays. - Compensation: Competitive compensation plan. - Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date. - Insurance: Company-provided life insurance and short-term disability coverage. - Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.