• Managing a high-volume legal Workers' Compensation caseload • Communicating with relevant parties involved in a case • Attending all case related hearings • Maintaining case notes • Reviewing and evaluating case files • Possible traveling to assigned Workers Compensation Appeals Board (WCAB) locations • Other duties as assigned

• Reporting to the Field Service Manager, the Field Service Representative is dedicated to delivering exceptional support and building long-term, trust-based relationships with our builders. • Leverage your expertise in componentized metal building systems and your ability to interpret technical drawings to troubleshoot issues and provide expert guidance. • Collaborate with cross-functional teams to identify root causes and use applications such as Oracle R12, Excel, and CRM systems to efficiently manage and resolve cases. • Provide insightful feedback and data on recurrent issues to enhance customer service and performance. • Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization. • Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements. • Communicate and collaborate effectively with technical teams to address customer needs. • Troubleshoot and resolve technical issues promptly and efficiently. • Regularly generate detailed and analytical service reports. • Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs. • Assess customer requirements and offer expert advice and recommendations. • Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty.

• Execute land and right-of-way (ROW) acquisition projects, ensuring all activities meet project or compliance objectives and standards. • Provide regular status updates and detailed records of correspondence and activities. • Navigate and interpret legal documents, titles, deeds, and engineering drawings, ensuring accuracy and alignment with project objectives. • Conduct field work, meet with stakeholders to inform on and negotiate terms and conditions of contracts, and build trusted relationships with communities. • Coordinate with public and regulatory bodies, supporting community engagement initiatives. • Liaise effectively with landowners, third-party consultants, contractors, and internal teams, including Operations, Construction, Environmental, and Legal Departments. • Prioritize safety by adhering to the Occupational Health and Safety Act, company and client policies, and using appropriate safety equipment and practices.

• Performing color matching and completing drawdown requests • Managing color/standard database • Communicating with the customer on color match and technical requests • Performing lab functions when working out of the lab • Performing Technical Service at customer locations • Controlling Work-off, press-side technical support, housekeeping and monthly reporting • Handling Inventory management and record-keeping • Following all safety requirements • Dispensing inks, performing color matches, supporting/training ink room staff