• Owns US site level operational delivery for assigned sites • Leads and coordinates local trial team activities in compliance with SOPs, other procedural documents, and applicable regulations. • Leads local project planning activities to meet recruitment targets and to deliver high quality data on time and within study budget, including but not limited to: development of local trials specific procedures and tools, recruitment planning, contingency and risk management, and budget forecasting. • Provides leadership oversight and mentoring support to other local operations managers assigned to the trial or program • Shapes US trial operational strategy and integrates site insights into global feasibility and startup planning. • Serves as the primary US operational interface to global trial leadership. • Monitors country level operational KPIs and identifies systemic risks and mitigation strategies. • Acts as escalation point for complex site contracting, operational, and recruitment issues. • Represents US local operations at investigator and/or study coordinator site meetings and key governance forums. • Acts as subject matter expert for assigned protocols and develops strong therapeutic knowledge to support roles and responsibilities. • May represent Oncology Site Enablement on cross functional teams. • Elevates US site insights to inform global decision-making and continuous improvement. • 10% travel is expected. Expected to assume additional responsibilities or special initiatives such as “Champion” or “Subject Matter Expert” and to represent the functional area or lead country, Delivery Unit, and global level process initiatives, as required.

Role Description The Director, Operational Excellence is responsible for leading the development, implementation, and continuous improvement of standardized work processes, Lean Six Sigma methodologies, performance measurement systems, and digital tools across the organization. This role serves as the Business Process Owner for key cross-functional workstreams and is accountable for identifying and deploying best practices and enabling technologies that support operational excellence. In partnership with site and functional leaders, the Director will foster a culture of continuous improvement to enhance safety, reliability, productivity, cost performance, and quality. Qualifications - Post secondary education - Minimum 10 years demonstrated experience in Operational Excellence, Quality Systems, Change Management, Continuous Improvement, with at least 5 years of direct operations experience - 5-10 years leadership experience - Demonstrated success in leading and influencing cross functional teams to effectively drive change and accountability - Strong organization skills and attention to detail - Strong written and verbal communication skills across all levels of the organization - Proficiency utilizing computer programs such as Excel, Word, PowerPoint, Microsoft Project, SAP, Microsoft Teams, Power BI - Travel required: Up to 50% Responsibilities - Overall Governance and Strategy - Lead the development and implementation of the Operational Excellence strategy across standardized work processes, including Operations, Quality, Continuous Improvement, Employee Experience, Production and Inventory Management, Reliability, and Capital Execution. - Identify and leverage technology and tools that improve efficiency, consistency, and effectiveness across standardized work processes. - Manage the productivity program, including target identification, performance tracking, organizational alignment, and best-practice sharing to support delivery of results. - Promote and embed an Operational Excellence mindset across the organization. - Business Process Owner - Provide leadership and governance for standardized work processes across Operations, Quality, Continuous Improvement, Employee Experience, Production and Inventory Management, Reliability, and Capital Execution. - Identify and advance technology opportunities that improve efficiency, effectiveness, and cost performance across key work processes. - Own the Change Management Program and support effective adoption of process and system improvements. - Develop, enhance, and where applicable, maintain ownership of critical workstreams such as training and SOP document management systems. - Leverage data and analytics to identify improvement opportunities and support decision-making. - Operational Excellence Performance - Drive accountability and ownership for defined work processes across the organization. - Establish standardized key performance indicators across operations to measure performance and support continuous improvement. - Develop visual dashboards and analyze performance gaps to identify, prioritize, and support improvement opportunities. - Benchmark operational performance internally and, where appropriate, externally to identify leading practices. - Facilitate the sharing and adoption of best practices across sites and functions. - Use data analytics to monitor results and support operational decision-making. - Lean Six Sigma - Manage the Lean Six Sigma Program: deploying continuous improvement tools (including Kaizen, Value Stream Mapping, Standard Work, 6S, etc.), Green Belt certification, LSS training to support operational improvement initiatives. - Manage the team to lead cross-functional improvement projects designed to enhance operational performance and business results. - Coach, mentor, and train leaders and teams on Lean Six Sigma principles and methodologies. - Support initiatives focused on labor efficiency, yield improvement, and overall equipment effectiveness (OEE). - Member of the Engineering and Operational Excellence Leadership Team - Provide leadership to direct reports and establish clear expectations to support achievement of department goals. - Provide Operational Excellence leadership, guidance, and accountability to direct reports and key stakeholders, including Master Black Belts, Black Belts, Green Belts, Plant Managers, and Regional Managers/Directors, etc. - Collaborate with leadership team members to identify and implement improvement opportunities across the organization. - Perform other duties as assigned. Benefits - Family-friendly benefits - Opportunities for career growth and advancement - Support for employees at every stage of their lives

• Lead and develop Operations Managers to deliver KPI excellence, drive franchisee engagement, and ensure consistent execution of brand standards across the network • Drive franchisee adoption of operational best practices that improve customer experience and increase unit-level sales and profitability • Build scalable operating rhythms and processes across franchise locations to improve sales growth, customer service, strategic account performance, and key KPIs • Establish strong feedback loops by seeking input and providing timely coaching to franchisees, field leaders, peers, direct reports, and business partners

Role Description Yelp's Growth Operations team drives strategic growth through expert channel execution, data-driven optimization, and robust marketing technology infrastructure. As Associate Director and head of Consumer Growth Operations, you will own the vision, strategy, and hands-on execution for all growth communication channels while leading a team and partnering closely with Marketing Technology teams to ensure our underlying MarTech stack performs at its best. You will drive scalable operations, rigorous channel analytics, and continuous optimization in partnership with Growth Marketing, Product, Engineering, and cross-functional teams. We are especially interested in candidates who bring: - Direct experience with marketing automation tools such as Braze. - Either direct experience in AI-driven marketing operations/optimization or demonstrate a deep curiosity and enthusiasm for leveraging AI and emerging technologies to advance our growth objectives. This is a full-time remote role based in the United States. What you'll do: - Channel Execution & Optimization: Own end-to-end execution and optimization of email, push, and in-product messaging programs. Establish and enforce channel best practices to drive engagement, retention, and conversion. Continuously test and optimize targeting, timing, templates, and creative to improve performance across all owned channels. - Channel Strategy & Analytics: Build and maintain robust analytics frameworks to monitor channel effectiveness and guide optimizations. Adopt and advocate for channel best practices (e.g., send cadence, segmentation, personalization). Leverage AI to improve strategies, creative output, and campaign performance. - New Channel Exploration: Scout emerging communication channels (e.g., SMS) for growth opportunities. Pilot, test, and scale new channels with a focus on channel fit, compliance, and ROI. - Platform & Deliverability Management: Stay ahead of changes that could impact deliverability and channel efficacy, including shifts in channel platforms, device OS, privacy policy, and AI-driven filtering. Collaborate with cross-functional teams to communicate and implement necessary pivots rapidly. - MarTech Infrastructure (in partnership with Product & Engineering): Partner closely with Product and Engineering to evolve and maintain a scalable, reliable and AI-enabled MarTech infrastructure. Own requirements for automation, personalization, data flows, and reporting across all growth channels. Lead rapid identification, troubleshooting, and resolution of platform issues. Drive adoption of AI within MarTech to accelerate growth marketing efforts. - Growth Experimentation: Embed scientific rigor in growth: design experiments, measure results, and apply insights to inform broader channel and growth strategies. Foster a data-first, experiment-driven culture within the consumer growth team. - Cross-Functional Collaboration & Communication: Work closely with Growth Marketing, Product, Engineering, and Marketing Enablement to align on priorities and deliver impact. Proactively communicate risks, opportunities, and results to stakeholders with clarity and actionable insight. - Mentor and Develop Teams: Guide team members in developing world-class growth operations capabilities and foster a high-performance culture focused on continuous learning and operational excellence. Serve as a mentor and subject matter expert across Growth and MarTech operations. Qualifications - 8+ years of hands-on experience operating and optimizing multiple owned and emerging marketing channels (email, push, in-product, SMS) in fast-paced, data-driven environments, ideally via external marketing automation tools such as Braze. - Proven success in developing channel strategies rooted in analytics, and working cross-functionally with Product and Engineering teams. - Demonstrated ability to manage and advance MarTech infrastructure to support sophisticated growth initiatives. - Strong command of campaign analytics and reporting; able to translate complex data into actionable strategies and recommendations. - Expertise in leveraging AI, experimentation frameworks, and advanced analytics to enhance channel performance and drive innovation. - Recognized for anticipating channel disruptions (deliverability changes, privacy shifts, platform updates) and rapidly adapting strategies to maintain growth effectiveness. - Self-motivated, detail-oriented, and comfortable with technical concepts, analytics tools, and marketing automation platforms. - Excellent team leadership and collaboration skills; able to work with cross-functional partners to achieve alignment and results. - Proactive communicator who can deliver clear updates on channel performance, risks, and strategic recommendations to stakeholders, including executive leadership. - Deep curiosity about evolving customer needs, market trends, and new growth technologies and channels. - Treats the company's spend and resources with care, balancing ambition with operational discipline and ROI focus. - Bachelor's degree in Marketing, Business, Data Science, or related field required; advanced degree preferred. Benefits - Effective your first day: Full medical, vision, and dental. - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday. - Up to 14 weeks of parental leave. - Monthly wellness subsidy. - Work from home reimbursement. - Flexible spending account. - 401(k) retirement savings plan. - Employee stock purchase plan. - Compensation range for this position is $128,000- $200,000 annually. You may also be offered a bonus and benefits.