• Run a full sales process from prospecting too close. • Collaborate with our Inside Sales Engineers (ISE’s) to close business. • Strategize with our channel partners to drive net-new business. • Forecast and report updates to management team. • Become an insider within the cyber security industry and become an expert of CrowdStrike products. • Stay well educated and informed about CrowdStrike competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Next-Generation Endpoint market space. • 0-20% travel for accounts that require a higher touch to achieve closure.

• Drive sales by securing commitments for recommendations from Healthcare Professionals in Outpatient offices • Create and maintain relationships within these offices to elevate the importance of nutrition • Obtain commitments for recommendations and ensure compliance • Execute sales initiatives designed to exceed established sales goals • Work closely with District Manager and cross-functional / interdisciplinary teams

• Own and exceed targets for Churn and Downsell as well as Upsell. • Design and execute strategies to identify cross-sell and upsell opportunities within the existing customer base. • Manage the end-to-end renewal pipeline, forecasting accurately and intervening on high-risk accounts. • Partner closely with our Global Service Providers Sales teams to align, execute, and manage expansion and recontracting strategies. • Develop, track, and enforce comprehensive Key Performance Indicators (KPIs) and service level agreements (SLAs) across all customer-facing teams. • Design and implement Management by Objectives (MBO) plans and commission structures for onshore CSMs and Account Managers to tie individual performance directly to revenue and retention goals. • Recruit, mentor, and develop a high-performing, unified global team of onshore AMs/CSMs and offshore support agents. • Proactively identify opportunities to integrate AI tools and automation into the CS and Account Management workflows. • Implement AI-driven solutions within the offshore call center to improve agent efficiency. • Leverage AI analytics to uncover deep product adoption trends, health scores, and actionable customer insights at scale. • Develop playbooks to drive user engagement, time-to-value, and deep product adoption. • Serve as the senior executive point of contact for critical customer escalations, ensuring swift resolution and restoring customer trust. • Monitor customer health scores and proactively design intervention programs for at-risk accounts. • Directly manage, scale, and optimize our offshore Customer Success call center / BPO operations. • Define, track, and enforce key performance indicators (KPIs) and service level agreements (SLAs) for the offshore team. • Implement robust Quality Assurance (QA) and training programs to ensure the offshore team delivers a seamless, on-brand customer experience. • Foster a unified culture between onshore Account Managers and offshore support agents. • Recruit, mentor, and develop a high-performing team of CSMs and Account Managers.

• You own the process from walk-in to close. You will run in-person drop-ins, book and run discovery, demo the platform, and sign founding partners. You will build and manage your own pipeline with discipline and velocity. • You'll manage a specific region, building relationships with shop owners and operators, and leveraging local networks to open doors. • You'll explain how Partly solves real problems - saving time on invoicing, managing relationships with multiple suppliers, reducing manual data entry. You won't just demo software; you'll advise on procurement workflows. • You will understand how shops estimate, how they source across OEM, aftermarket, and recycled parts, and how DRP scorecards shape behaviour. You will translate that into practical workflow value and implementation steps. • You'll handle objections with confidence and work with customers to understand their current pain points and processes. • You'll execute consistent outbound activity to generate your own pipeline. You aren't afraid of the phone and you understand that volume + quality = growth. • You'll collaborate with RevOps (deal tracking and analytics) and Onboarding to ensure smooth handoffs and fast time-to-value for new customers. • You'll maintain rigorous CRM hygiene, forecast accurately, and keep a tight next-step cadence across active opportunities. You'll spot patterns (objections, blockers, feature requests) and feed them back to Product and GTM.