• Be responsible for developing and maintaining relationships with existing customers with a focus on upselling via deal management • Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment • Drive strategic add-on and renewal business of Workday solutions within Major Account customers • Coordinate cross functionally with Workday’s internal teams (pre-sales, digital, value & bid-management, marketing, technical and sales support)

• Run a full sales process from prospecting too close. • Collaborate with our Inside Sales Engineers (ISE’s) to close business. • Strategize with our channel partners to drive net-new business. • Forecast and report updates to management team. • Become an insider within the cyber security industry and become an expert of CrowdStrike products. • Stay well educated and informed about CrowdStrike competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Next-Generation Endpoint market space. • 0-20% travel for accounts that require a higher touch to achieve closure.

• Drive sales by securing commitments for recommendations from Healthcare Professionals in Outpatient offices • Create and maintain relationships within these offices to elevate the importance of nutrition • Obtain commitments for recommendations and ensure compliance • Execute sales initiatives designed to exceed established sales goals • Work closely with District Manager and cross-functional / interdisciplinary teams

• Own and exceed targets for Churn and Downsell as well as Upsell. • Design and execute strategies to identify cross-sell and upsell opportunities within the existing customer base. • Manage the end-to-end renewal pipeline, forecasting accurately and intervening on high-risk accounts. • Partner closely with our Global Service Providers Sales teams to align, execute, and manage expansion and recontracting strategies. • Develop, track, and enforce comprehensive Key Performance Indicators (KPIs) and service level agreements (SLAs) across all customer-facing teams. • Design and implement Management by Objectives (MBO) plans and commission structures for onshore CSMs and Account Managers to tie individual performance directly to revenue and retention goals. • Recruit, mentor, and develop a high-performing, unified global team of onshore AMs/CSMs and offshore support agents. • Proactively identify opportunities to integrate AI tools and automation into the CS and Account Management workflows. • Implement AI-driven solutions within the offshore call center to improve agent efficiency. • Leverage AI analytics to uncover deep product adoption trends, health scores, and actionable customer insights at scale. • Develop playbooks to drive user engagement, time-to-value, and deep product adoption. • Serve as the senior executive point of contact for critical customer escalations, ensuring swift resolution and restoring customer trust. • Monitor customer health scores and proactively design intervention programs for at-risk accounts. • Directly manage, scale, and optimize our offshore Customer Success call center / BPO operations. • Define, track, and enforce key performance indicators (KPIs) and service level agreements (SLAs) for the offshore team. • Implement robust Quality Assurance (QA) and training programs to ensure the offshore team delivers a seamless, on-brand customer experience. • Foster a unified culture between onshore Account Managers and offshore support agents. • Recruit, mentor, and develop a high-performing team of CSMs and Account Managers.