• Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution. • Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities. • Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality. • Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume. • Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation. • Develop and optimize representment strategies; analyze dispute trends to identify root causes and drive process improvements. • Define and report the KPIs and KRIs for the disputes program, and produce actionable insights by synthesizing operational trends and program performance data. • Serve as the interface to any business process outsourcing relationship • Partner with Product and Engineering to frame dispute requirements as enablers and to inform the roadmap for investigation tooling. • Mentor junior analysts and contribute to training on dispute handling, chargeback processing, and the investigation tooling.

Role Description A Day in the Life of a Media Search Analyst: - Comprehensive assessment of diverse task categories, including music, video, books, podcasts, and home pod evaluations across various media domains. - Analyzing and evaluating search outcomes for App Store Content. - Conducting research using online tools to assess and validate query accuracy and intent. - Applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market. Qualifications - Full Professional Proficiency in the English language. - Resident in the United States for the last year with familiarity in current and historical business, media, sport, news, social media, and cultural affairs in the United States. - Email address associated with an Apple ID and experience with Apple products. - Up-to-date familiarity with prevailing trends in applications, music, and video with a keen interest in internet research. - Flexibility to work across a diverse set of task types, including news, audio tasks, and relevance. - Daily access to a secure broadband internet connection, computer, and relevant software. - Independent working ability with adaptability to innovative methodologies and processes. - Great attention to detail and exceptional communication skills. - High School degree or higher certification preferred, but open to candidates with exceptional skills and talent. Requirements - Full Professional Proficiency in the English language. - Resident in the United States for the last year. - Email address associated with an Apple ID. - Experience with Apple products. - Up-to-date familiarity with applications, music, and video trends. - Daily access to a secure broadband internet connection and relevant software. - Ability to work independently and adapt to new methodologies. Benefits - Additional incentives provided throughout the assessment process.

Role Description In this role as a Sr Payroll Analyst for the APJ region, you'll be supporting the Payroll Manager and collaborating with various internal teams to enhance our payroll systems across APJ. Your analytical skills will be put to good use as you work on benefits, HR, stock management, and sales commission processing, ensuring we deliver accurate and efficient payroll services. If you thrive in a dynamic environment and enjoy making a tangible impact, this position offers an opportunity to meaningfully shape our payroll operations. What You Will Be Doing - Process payroll for the APJ region accurately and on time, while resolving discrepancies and addressing employee inquiries (ServiceNow). - Coordinate the data entry and maintenance of payroll information systems and conduct reconciliations of payroll accounts to prepare payroll reports. - Implement data validation checks to ensure accurate payroll processing. - Support stakeholders by fulfilling ad-hoc requests for payroll data analysis, delivering timely and insightful information. - Ensure compliance with local labor laws and regulations throughout the APJ region. - Maintain current knowledge of payroll compliance requirements and best practices. - Collaborate with the legal team to address compliance-related queries and implement necessary changes. - Generate and analyze payroll reports to identify trends and discrepancies. - Prepare documentation for both internal and external audits related to payroll processing. - Collaborate with finance teams to ensure payroll data reconciles accurately with financial reports. - Collaborate closely with HR teams to align on payroll-related issues. - Facilitate effective communication between payroll and finance departments to streamline processes and enhance efficiency. - Maintain solid relationships with payroll vendors to ensure effective service delivery. - Review and approve vendor invoices for accuracy and compliance. - Monitor vendor performance to ensure adherence to service-level agreements and contractual obligations. Qualifications - 5+ years with payroll administration in the APJ region. - Experience with payroll data analysis tools. - Knowledge of HR management systems (Workday). - Skills in generating payroll reports. - Experience using data validation tools. - Proficiency in Microsoft Excel for data manipulation. - Knowledge of ServiceNow for managing payroll inquiries. - Experience with TMF Horizon Payroll Vendor operations (Preferred). Requirements - Ability to conduct payroll account reconciliations. - Successfully improved payroll processing accuracy by implementing new validation checks. - Streamlined payroll operations, leading to a reduction in processing time. - Achieved compliance with local labor laws through effective audits and process improvements. - Delivered actionable insights through payroll data analysis to support decision-making. - Established solid relationships with payroll vendors, resulting in enhanced service delivery. - Played a key role in successful internal and external payroll audits with minimal discrepancies. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.

Role Description Positions at this level demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solutions to a variety of moderately complex problems. Responsibilities include: - Manage more complex projects, establish and implement new or revised system requirements or procedures. - Analyze user requirements, develop and implement systems for moderately complex processes. - Lead activities of project team, mentor and assist others in support of applications, projects, and goals. - Initiate, coordinate, or lead course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization. Qualifications - Bachelor's Degree in Computer Science, Business Management, Information Services, or equivalent education/experience. - 7 years of build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience). Requirements - Within 90 days of hire: Epic certification (must be kept up to date). - Upon hire: Certifications in software applications, technology infrastructure, or clinical specializations. - 4 years of Epic Certification with build experience. Benefits - Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching. - Health care benefits (medical, dental, vision). - Life insurance and disability insurance. - Time off benefits (paid parental leave, vacations, holidays, health issues). - Voluntary benefits and well-being resources. Company Description Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.