• You provide daily support to e-commerce entrepreneurs via email and video calls for accounting-related issues. • Ensure high customer satisfaction through clear and friendly communication. • Identify recurring problems and contribute to improving our solutions. • Work closely with the Onboarding Automation Team to guarantee customer success.

• Call patients to relay test results in a timely and professional manner. • Create and process referrals for specialised healthcare providers. • Order labs and imaging while coordinating and scheduling appointments for patients. • Maintain and update electronic medical records (EMR), ensuring accuracy and compliance. • Ensure adherence to healthcare regulations, including HIPAA compliance and patient confidentiality. • Use communication tools like Avaya soft phone to interact with patients and healthcare providers. • Ad hoc tasks as needed to support the healthcare team.

• Follow up on overdue invoices via phone, email, and other communication channels • Contact customers professionally to secure payment commitments and resolve account queries • Process customer payments and allocate receipts accurately within internal systems • Maintain up-to-date customer account records • Assist with accounts receivable administration and reporting • Reconcile payment information and support delivery and invoice verification activities • Escalate unresolved payment issues when required • Collaborate with internal teams to ensure accurate customer billing and account management • Perform general finance and administrative support duties as needed

• Assist the Chief NWQL in overseeing the daily operations of the NWQL department, including managing staff, resources, and projects • Collaborate with the Chief NWQL in developing and implementing strategies to improve the efficiency and effectiveness of the NWQL department • Ensure that all projects are completed within the specified timeline and budget • Conduct regular performance evaluations of staff and provide feedback and coaching as needed • Monitor and maintain quality control standards to ensure accurate and reliable results • Develop and maintain relationships with clients, vendors, and other stakeholders • Provide technical support and guidance to staff on laboratory procedures and methods • Stay updated on industry developments and recommend changes to improve processes and procedures • Assist in the development and implementation of training programs for staff • Prepare and present reports on the performance of the NWQL department to senior management • Adhere to all company policies and procedures, as well as safety and regulatory guidelines