• Follow up on overdue invoices via phone, email, and other communication channels • Contact customers professionally to secure payment commitments and resolve account queries • Process customer payments and allocate receipts accurately within internal systems • Maintain up-to-date customer account records • Assist with accounts receivable administration and reporting • Reconcile payment information and support delivery and invoice verification activities • Escalate unresolved payment issues when required • Collaborate with internal teams to ensure accurate customer billing and account management • Perform general finance and administrative support duties as needed

• Assist the Chief NWQL in overseeing the daily operations of the NWQL department, including managing staff, resources, and projects • Collaborate with the Chief NWQL in developing and implementing strategies to improve the efficiency and effectiveness of the NWQL department • Ensure that all projects are completed within the specified timeline and budget • Conduct regular performance evaluations of staff and provide feedback and coaching as needed • Monitor and maintain quality control standards to ensure accurate and reliable results • Develop and maintain relationships with clients, vendors, and other stakeholders • Provide technical support and guidance to staff on laboratory procedures and methods • Stay updated on industry developments and recommend changes to improve processes and procedures • Assist in the development and implementation of training programs for staff • Prepare and present reports on the performance of the NWQL department to senior management • Adhere to all company policies and procedures, as well as safety and regulatory guidelines

• You will be employed as an Online Marketplace Administrator • You will be responsible to the Sales Director • You will be responsible for all aspects of keeping Website content and design fresh • Backed up, and fully functional WooCommerce settings • You’ll create effective digital marketing plans to generate revenue, increase brand loyalty, and improve customer satisfaction • You’ll identify opportunities for growth within existing e-commerce accounts, and develop new B2B Marketplace customers • You’ll be responsible for utilising raw data and managing channel campaigns in order to expand market share • You’ll be responsible for managing product development in line within future listing opportunities • You’ll work closely with all areas of the business to ensure in-depth product knowledge • You’ll generate and update website content; M Hub Enterprises and Its spin-out brands • You’ll plan, define and implement website changes and functional improvements • You’ll define and implement e-commerce and marketing strategies • You'll refine your skills to stay commercial and technology savvy • You’ll support the e-commerce logistic and warehousing team • You’ll oversee the development of marketing literature • You’ll provide management with feedback • You’ll plan and prepare presentations • You’ll achieve revenue goals • You’ll write reports

• Analyze and draft retirement plan documents ensuring compliance and alignment with client objectives • Work closely with teams to manage document lifecycles for qualified plans