• Define and lead the Customer Experience strategy across customers and partners. • Drive Retention, LTV, customer engagement, and customer trust by leading strategic customer experience initiatives. • Define the target-state customer experience, identify friction points across the customer journey, and drive cross-functional improvements. • Build a company-wide Customer Experience operating model with clear ownership, metrics, governance, and decision-making processes. • Establish and monitor customer and business KPIs, ensuring customer experience initiatives contribute to retention, LTV, profitability, operational efficiency, and long-term business growth. • Lead Customer Success, Product Design, Partner Experience, Service Quality Operations, and AI-powered partner solutions. • Drive organizational transformation by aligning Product, Marketing, CRM, Operations, and Customer Success around a unified customer experience strategy.

• Lead data center developments from early-stage opportunity through Ready-to-Build and energisation • Assess sites from technical, planning, power, and infrastructure perspectives • Develop grid connection and power strategies with National Grid, DNOs, and utility providers • Support planning, permitting, and stakeholder engagement processes • Identify and mitigate technical and development risks • Ensure projects are deliverable, scalable, and aligned with construction requirements

• Develop and maintain websites for 15+ operating companies, ensuring they are visually appealing, user-friendly, and aligned with brand guidelines. • Implement website redesigns and updates as necessary, including changes to site structure, navigation, and visual elements. • Regularly audit websites to identify and address issues related to performance, functionality, and overall user experience. • Create and update landing pages tailored to specific marketing campaigns to drive conversions, collect leads, and enhance user engagement. • Collaborate with marketing teams to ensure landing pages are optimized for SEO, conversions, and alignment with campaign goals. • Work closely with the marketing teams to update website content, including text, images, banners, and calls to action to support ongoing campaigns and promotions. • Troubleshoot website issues, including broken links, formatting errors, and other technical problems. • Provide support as needed to resolve technical issues quickly, ensuring minimal downtime and optimal website performance. • Monitor website performance using analytics tools (e.g., Google Analytics) to track user behavior, traffic, and conversion rates. • Provide regular reports on website performance, highlighting key insights and areas for improvement. • Manage multiple website projects concurrently, maintaining an organized approach and meeting deadlines for updates, new builds, and landing page creation. • Maintain documentation of all website-related projects, including changes made, design elements, and content updates.

• conduct thorough reviews of clinical cases • evaluate medical records • provide clinical summaries • engage in peer communications • answer specific questions posed by clients