• conduct thorough reviews of clinical cases • evaluate medical records • provide clinical summaries • engage in peer communications • answer specific questions posed by clients

• Schedule will be determined at hire based on team needs. Some evening and weekend hours may be required, depending on coverage. • The Behavioral Health Specialist is housed within the Health and the Legal System (HEALS) Lab in the Department of Psychiatry and Behavioral Sciences. • The incumbent will be assigned to grants and contracts within the team. • Major responsibilities include providing assessment, brief intervention, treatment plan development, individual/group therapy, psychoeducational groups, crisis intervention, referral coordination, and administrative support as assigned. • The incumbent will also maintain timely and meticulous documentation in all clinical and/or research roles. • Assigned duties may occur in-person and virtually at the UAMS campus and/or at various locations in the community, including within jails and prisons. • Exact assignments may change over time depending on funding and team needs; flexibility, willingness to continue to learn, and a team-focused attitude to assignments are requirements of the position. • For all assignments, the incumbent must have an understanding of mental health diagnosis, assessment, and treatment, especially posttraumatic stress disorder and trauma sequelae more broadly, and substance use disorder. • The incumbent must be willing to be trained in and administer structured assessments in addition to therapeutic services. • Our team commonly uses manualized interventions, and we adhere to best practice guidelines for intervention, so an appreciation for evidence-based practice is required. • Prior experience with Cognitive Processing Therapy, Dialectical Behavior Therapy, and other manualized evidence-based interventions is valued. • This position requires the ability to interact and develop strong positive working relationships with a diverse group of professionals at all levels within the organization and the outside community. • The incumbent will represent UAMS and HEALS Lab in a positive and professional manner and adhere to all best practices, guidelines, policies, and procedures as established. • Willingness to undertake in-state travel to community sites is a requirement of the position.

Role Description As our Maintenance Coordinator, you will be the operational heartbeat of daily property operations. Working hand-in-hand with your Pod Leader and other coordinators, you will ensure maintenance requests move efficiently from initial contact to completion. You will serve as the critical bridge connecting our residents, property owners, and trusted external vendors. An ideal candidate is organized, dependable, detail-oriented, and approachable, with strong communication skills and the ability to balance administrative responsibilities with fast-paced maintenance coordination. Key Responsibilities - Maintenance Coordination & Property Support - Work Order Management: Monitor, create, and update new, recurring, or inspection-related work orders (including HOA and housing agency notices). - Triage & Troubleshooting: Evaluate the scope, urgency, and safety impact of requests, prioritizing habitability risks like gas issues or water leaks. Guide tenants through simple troubleshooting steps (e.g., GFCI outlets, garbage disposals) before dispatching help. - Vendor & Owner Liaison: Identify vendor needs, coordinate external service providers, request estimates, and secure owner authorizations or funds when necessary. - Vacancy Turns: Assist pod leaders in monitoring turn-related work orders to get vacant units market-ready on schedule. - Follow-Through: Track work orders through completion, tackle aging tickets (30+ days open), review vendor invoices for accuracy, and assist with routine property inspections. - Communication & System Organization - Inbox & Call Mastery: Manage personal and pod inboxes daily, route incoming calls, and follow up promptly on all communications. - Data Integrity: Document issues clearly with robust notes and photos, keeping all tenant, owner, and property records immaculate in our systems. - Process Adherence: Follow company Standard Operating Procedures (SOPs) and maintain organized daily workflows via smart time blocking. - Team & Professional Development - Participate actively in team meetings and training sessions. - Support your pod operations and mentor incoming team members by sharing best practices. Qualifications - Organized & Dependable: You thrive on structure and rarely let details slip through the cracks. - Approachable Communicator: You can deliver updates to an anxious tenant or an ROI-focused owner with empathy, clarity, and professionalism. - Cool Under Pressure: You can balance heavy administrative workflows while deftly handling unexpected maintenance emergencies.

• Ownership and execution of assigned Cisco renewal opportunities within commercial to enterprise level assigned accounts. • Proactively engage Cisco support teams and build accurate quotes in CCW-R for renewal quotes. • Maintain accurate CRM data for renewal opportunities, pipeline forecasts, client information. • Provide clients with accurate renewal quotes, ensuring quotes are compliant with Cisco partner program guidelines, and delivered within established SLAs. • Meet with internal teams to provide status updates on outstanding opportunities, upcoming renewals, etc. • Identify and position multi-year and/or co-term opportunities driving upsell and expansion opportunities within the renewal. • Accurately process client requests, taking actions to reduce complexities e.g., minimize # of contracts. • Facilitate post-renewal updates and data requests with appropriate teams. • Ownership and execution of supporting the customer’s lifecycle during the term of the renewal. • Work closely with management to report inefficiencies or issues with workflow process. • Champion best practices, policies, and procedures. • Maintain and expand working knowledge of current Cisco renewal offerings and varying service/support levels. • Cross-Team collaboration with Account Teams, Customer Success and various internal teams to support the customer and drive growth. • Obtain Cisco training as time permits. • Support broader organizational initiatives as directed by leadership.