Role Description The Sales Operations Intern is a valuable resource for the Sales Operations Specialists (SOS). This position supports sales efforts by: - Requesting quotes from appropriate Vendors and Distributors - Uploading quotes for SOS - Managing SalesForce.com Opportunities - Inputting Deal Registrations to the various vendor portals - Helping with projects as needed In this role, the Sales Operations Intern is required to interact with Vendor Partners and internal business partners in a fast-paced support atmosphere. It is the duty of the Sales Operations Intern to support New Business as well as Renewal Business in a quota bearing environment. The Sales Operation Intern must keep their finger on the pulse of all Opportunities that they are responsible for in their region. Sales Operations Interns will manage SalesForce.com, as needed, so that it can provide accurate forecasting reports. Qualifications - High School Diploma (GED) - Solid Math skills with the ability to calculate margins/discounts, and percentages - Must be self-motivated - An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity - Must be open to receiving constructive feedback and applying it to improve results - Demonstrates good judgment in analyzing information to make beneficial decisions - Strong written and verbal communication skills - Ability to communicate clearly and concisely via email, phone, and written documents Requirements - Assist with deal registrations for all account executives and SOSs - Use SalesForce.com to generate quotes, track opportunities and process orders - Promptly respond to internal and external inquiries - Serve as a liaison between Vendors and SOS, as necessary - Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines - Work closely with other GuidePoint teams to streamline processes and information Benefits - Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) - Group Medical Insurance options: - Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) - High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans) - Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans - 12 corporate holidays and a Flexible Time Off (FTO) program - Healthy mobile phone and home internet allowance - Eligibility for retirement plan after 2 months at open enrollment - Pet Benefit Option

• Lead the development and continuous improvement of commission/sales reporting, dashboards, and analytics that inform strategic decision-making at all levels of the organization • Own the Salesforce CRM roadmap for the Sales team, driving adoption, data integrity, and the rollout of new tools and capabilities • Identify trends, surface insights, and deliver clear, compelling narratives around the numbers — always asking "why" behind the data • Influence, align, and motivate cross-functional teams to streamline operations and maximize commercial performance • Serve as a trusted partner and communication bridge across departments, from frontline sales to executive leadership

• Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business. • Manage large strategic B2B projects - work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call center support team for execution. • Manage project status in partnership with call center support team and logistics team - quoting, quote revisions, payments, keying orders and managing playbook. • Partner with cross functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics). • Support product information/spec requests along with alternate bids and upselling opportunities. • Support Business call center support teams with “triage” plans for customer escalations. • Participate in account executive pipeline sales reviews. • Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team.

• Support the end to end contracting lifecycle (quote to signature) by validating commercial requests, customer agreements, pricing terms, discounts, and billing requirements. • Partner with Sales, Legal, Finance, and Customer Success teams to facilitate seamless contract execution and customer onboarding. • Ensure customer contracts and commercial terms are accurately reflected across internal systems and operational workflows. • Handle both routine and non-standard operational cases, providing solutions and escalating issues when needed. • Support billing processes including mechanics, configurations, and tool management to ensure accurate invoicing. • Review and validate sales requests to make sure contractual terms and billing details are correctly reflected in internal systems. • Coordinate with Finance regarding invoice or payment discrepancies. • Participate in the NBA Ops Channel on-call rotation under supervision, handling routine cases. • Support preparation of standard payment and operations reports. • Ensure proper documentation and smooth communication across teams. • Ensure adherence to pricing guidelines and margin policies when processing sales requests and contracts. • Identify operational gaps or blockers in deal execution and escalate proactively • Partner closely with Sales teams to ensure operational readiness and smooth deal execution.