• Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business. • Manage large strategic B2B projects - work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call center support team for execution. • Manage project status in partnership with call center support team and logistics team - quoting, quote revisions, payments, keying orders and managing playbook. • Partner with cross functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics). • Support product information/spec requests along with alternate bids and upselling opportunities. • Support Business call center support teams with “triage” plans for customer escalations. • Participate in account executive pipeline sales reviews. • Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team.

• Support the end to end contracting lifecycle (quote to signature) by validating commercial requests, customer agreements, pricing terms, discounts, and billing requirements. • Partner with Sales, Legal, Finance, and Customer Success teams to facilitate seamless contract execution and customer onboarding. • Ensure customer contracts and commercial terms are accurately reflected across internal systems and operational workflows. • Handle both routine and non-standard operational cases, providing solutions and escalating issues when needed. • Support billing processes including mechanics, configurations, and tool management to ensure accurate invoicing. • Review and validate sales requests to make sure contractual terms and billing details are correctly reflected in internal systems. • Coordinate with Finance regarding invoice or payment discrepancies. • Participate in the NBA Ops Channel on-call rotation under supervision, handling routine cases. • Support preparation of standard payment and operations reports. • Ensure proper documentation and smooth communication across teams. • Ensure adherence to pricing guidelines and margin policies when processing sales requests and contracts. • Identify operational gaps or blockers in deal execution and escalate proactively • Partner closely with Sales teams to ensure operational readiness and smooth deal execution.

Role Description Reporting to the Director of Global Sales Operations, the Senior Sales Operations Analyst plays a pivotal role in accelerating revenue growth across all product lines and regions — with an initial focus on our largest and most strategic market, North America. This is a high-visibility position at the center of our sales organization, requiring a sharp analytical mind, a collaborative spirit, and the ability to turn data into decisions. The successful candidate will serve as the subject matter expert for Salesforce, partnering cross-functionally to build out new features and functionality while elevating our operational reporting and data analysis capabilities. This is more than an analytics position — it's an opportunity to shape how our sales organization operates and scales. If you thrive at the intersection of data, strategy, and people, and you're looking for a role where your work will have real, measurable impact, we'd love to hear from you. Duties and Responsibilities - Lead the development and continuous improvement of commission/sales reporting, dashboards, and analytics that inform strategic decision-making at all levels of the organization - Own the Salesforce CRM roadmap for the Sales team, driving adoption, data integrity, and the rollout of new tools and capabilities - Identify trends, surface insights, and deliver clear, compelling narratives around the numbers — always asking "why" behind the data - Influence, align, and motivate cross-functional teams to streamline operations and maximize commercial performance - Serve as a trusted partner and communication bridge across departments, from frontline sales to executive leadership Qualifications - A degree in Data Management, Finance, or a related business discipline - 3–5 years of experience in a global sales operations’ environment a plus - Advanced proficiency in Salesforce or other CRM software systems and a strong command of data analysis tools (Excel, Tableau, Python) - A genuine curiosity for what drives business performance — and storytelling skills to make it actionable - Proven ability to manage competing priorities, lead without authority, and deliver results in a dynamic, fast-paced environment Benefits - Global Exposure - Medical/Dental benefits offered immediately from Day 1 - Health club reimbursement - Professional development support - Company holiday closure

• Act as an industry resource for all Jointmaster product lines for technical assistance. • Develop and maintain a focused strategic sales plan to increase business opportunities. • Utilize effective territory planning to focus sales efforts and manage time productively. • Travel is expected at 50% of the month. • Prospect daily to uncover new lead opportunities. • Develop and maintain a list of top accounts and projects throughout the Territory. • Maximize selling time by appropriately leveraging internal resources. • Effective and timely follow-up of all quotes, bids, leads, and opportunities. • Educate customers on the benefits of choosing InPro through meetings and presentations. • Meet or exceed the desired target contribution margin level for your territory.