• Partner with the Commercial Strategy Director and Program Access Resource (PAR) to translate payer strategies into cohesive digital engagement plans across multi-channel digital approaches (microsite, email, paid media, and internal platforms) • Partner with PAR lead on the development of digital strategy for payer-facing initiatives, ensuring alignment with business goals, brand standards, and compliance requirements • Manage the Market Access external website, including sign-up workflows, domain blacklisting, approval of new members, and database oversight • With support from the PAR lead, maintain and enhance website content by regularly adding or refreshing approved promotional review board assets from Marketing, HEOR, and other cross-functional teams • Build brand awareness across digital channels targeted to the payer community • Assist in planning, creating, and optimizing digital campaigns to expand affiliate marketing channels (e.g., SEM, SEO) • Evaluate opportunities for paid digital advertising within social media and payer-specific channels • Monitor and analyze website and campaign performance using tools such as Google Analytics and UTMS, collaborating with internal teams to optimize metrics and user experience • Conduct data analysis to identify trends, insights, and new opportunities that enhance payer reach and exposure • Attend relevant conferences to strengthen clinical acumen • Define and track digital KPIs in partnership with payer marketing leadership • Collaborate with internal teams, including account directors, PAR lead, and brand leads, to ensure aligned and effective execution of digital campaigns • Support continuous improvement efforts by identifying new digital opportunities, tools, and best practices • Assist in managing vendor relationships as needed • Conduct market research with the payer community to test messaging and creative assets

• Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts. • Provide real time feedback to Loan Review Analysts pertaining to errors and determining corrective actions. • Ensure regulatory compliance for loans reviewed. • Identify trends of errors and escalate to management/legal. • Develop deep understanding of specific client guidelines. • Handle escalated and countered client conditions with minimal guidance. • Assists with loan review system testing and enhancement. • Acts as a subject matter expert on particular topics for Loan Review Analysts and other QCs, assisting with problem solving, issue resolution and loan review guidance. • Provides guidance on daily matters, such as, questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA or others to QCs and LRAs. • Maintains high level of confidentiality to protect privacy rights. • Adheres to internal controls to reduce errors and customer complaints. • Responsive to internal and external customers’ needs in a timely, accurate and professional manner. • Run QC the QC control checks in addition to Loan Review Analyst QC checks. • Review and enhance procedures and address issues that may hinder accuracy, timeliness and or deadlines. • Provides coaching and training to staff to ensure company and department goals and key performance indicators (KPIs) are met.

• Lead the configuration and deployment of clinical trial platforms: Oversee the end-to-end design, configuration, and implementation of digital platforms for clinical trials, ensuring they meet both client requirements and regulatory standards in accordance with Good Clinical Practice (GCP), 21 CFR Part 11, ICH E6(R3) and internal quality management procedures. • Translate clinical protocols into actionable system configurations: Work closely with clients to gather and understand complex clinical requirements, transforming them into precise system specifications. • Collaborate with multidisciplinary teams: Coordinate with internal and client teams to ensure successful delivery of digital solutions, from initial planning to full deployment. • Integrate connected devices and clinical systems: Utilize your experience with eCOA systems and other connected devices to ensure seamless integration with clinical systems and data management platforms. • Provide expertise in clinical study design: Offer strategic guidance on optimizing clinical trial designs, ensuring they are both efficient and compliant with industry regulations. • Manage project timelines and objectives: Develop and oversee comprehensive project plans, ensuring all milestones are met within the agreed timelines. • Drive continuous process improvement: Continuously assess and improve the platform implementation process, proactively addressing potential challenges and optimizing client satisfaction. • Support and educate clients: Provide training and ongoing support to clients, ensuring they fully understand and can effectively use the digital platforms.

• Own the existing servicing cost attribution model end-to-end: master its inputs, logic, and business impact, then architect and deliver an AI-integrated replacement. • Design, develop, and maintain forecasting models using statistical techniques such as time series, regression, and machine learning to support operational contact forecasting, headcount planning, license forecasting, and budget planning. • Partner with internal stakeholders to frame planning and forecasting problems, develop supporting metrics and diagnostics, and enable high-quality decision-making. • Highlight opportunities for productivity and efficiency improvements through data insights from a budget and financial performance perspective. • Present analytical recommendations to leadership, drive timely decisions, and ensure clear and concise communication with cross-functional stakeholders. • Partner with operational planning and other analytical teams to understand the business context around headcount and workforce scheduling, and obtain the data needed to generate accurate forecasts. • Maintain a strong understanding of our evolving business and ever-changing technical environment.