• Own the existing servicing cost attribution model end-to-end: master its inputs, logic, and business impact, then architect and deliver an AI-integrated replacement. • Design, develop, and maintain forecasting models using statistical techniques such as time series, regression, and machine learning to support operational contact forecasting, headcount planning, license forecasting, and budget planning. • Partner with internal stakeholders to frame planning and forecasting problems, develop supporting metrics and diagnostics, and enable high-quality decision-making. • Highlight opportunities for productivity and efficiency improvements through data insights from a budget and financial performance perspective. • Present analytical recommendations to leadership, drive timely decisions, and ensure clear and concise communication with cross-functional stakeholders. • Partner with operational planning and other analytical teams to understand the business context around headcount and workforce scheduling, and obtain the data needed to generate accurate forecasts. • Maintain a strong understanding of our evolving business and ever-changing technical environment.

• Develop and maintain standardized reports and visualizations to support monthly, quarterly, and annual financial reviews. • Collect, validate, and structure financial and operational data from multiple sources to support accurate reporting. • Analyze financial performance and key business drivers to provide meaningful commentary and insights. • Perform periodic checks and controls on data quality, including validation of reporting parameters, hierarchies, and business dimensions. • Respond to ad hoc reporting requests from Finance, Business Units, or Executive Management, balancing speed with accuracy. • Provide recommendations for improving reporting processes, including report rationalization, automation opportunities, and visualization standards. • Other duties as assigned by manager.

• Support the day-to-day administration of HR systems, including employee onboarding, data changes, transfers, promotions, and terminations • Maintain accurate employee and organizational data across HR platforms • Assist with HR reporting, data validation, and routine audits • Support system configurations, workflow routing, and user access management • Troubleshoot HR system issues and respond to inquiries from HR teams, managers, and employees • Execute bulk data uploads and updates while ensuring data integrity • Monitor HRIS workflows, identify issues, and implement corrective actions • Investigate and resolve data discrepancies across systems • Document processes, audit findings, and system changes • Partner with internal stakeholders and vendors to resolve system issues and support enhancements

• Researching ATM cash balances • Managing all Bank emails and requests • Processing daily Bank settlement reports • Balancing ATMs and documenting daily progress • Creating and preparing reports as needed