• The Senior Category Analyst - Whole Foods & Sprouts serves as the primary analytics and insights partner supporting the Whole Foods Market and Sprouts businesses. • This role is responsible for transforming retailer, syndicated, and market data into actionable recommendations that drive growth for clients and customers. • The ideal candidate combines strong analytical capabilities with business storytelling skills, helping sales teams proactively identify opportunities, communicate compelling insights, and influence decision-making. • This position will perform as a category manager, internal consultant, and trusted advisor to our sales organization and clients. • Implement category management strategies to develop fact-based category reviews, business reviews, and selling stories. • Present business reviews to clients, clearly articulating trends, risks, opportunities, and recommendations. • Develop executive-ready visualizations and insights that enable account teams to proactively identify opportunities and business risks. • Translate complex retailer, syndicated, and market data into clear, concise business narratives and recommendations. • Work with Account Managers to manage KPIs across retailers and identify opportunities using customer POS, syndicated data, competitive pricing, market data, and other sources. • Analyze data to provide insights and recommendations addressing product, placement, pricing, and promotions. • Monitor retailer and category performance trends and proactively surface meaningful changes and business implications. • Develop and deliver presentations related to sales reviews, category reviews, merchandising, assortment, pricing, shelving, and omnichannel performance. • Develop, track, and monitor regular reporting that enables category leadership to quickly understand market trends and opportunities. • Serve as a key contributor in advancing Sprouts analytics capabilities and identifying new reporting, insights, and measurement opportunities. • Evaluate effectiveness of programs and communicate strategy and best practices internally and externally. • Partner closely with sales leadership to support strategic decision-making through data and insights.

• Models and trains staff in the principles and practice of Positive Behavior Support methodology. • Serves as a member of Interdisciplinary Teams (IDTs) providing expertise re: behavioral issues. • Responsible for Behavior Plan assessment, design, training, monitoring, and reporting. • Conducts descriptive and systematic (e.g., analogue) behavioral assessments, including functional analyses, and provides behavior analytic interpretations of the results. • Provides direct behavioral treatment to clients via replacement skills training, social skills training, crisis de-escalation, group behavioral treatment, individual behavioral treatment, and/or skills coaching in all applicable settings. • Participates in on-call rotation for behavior issues. • Monitors restraint use and provides training to reduce. • Monitors challenging behavior. • Participates in Behavior Intervention Committee, Human Rights Committee and other relevant committees, as assigned. • Shall provide individualized services to meet the treatment needs of each of the specialty intermediate care (IC) clinic patients for services in field of care. Shall meet requirements of 902 KAR 20:410 Specialty Intermediate Care Clinics as warranted. • Learn and follow all policies and procedures.

• Supports Medicare operations, sales, and enrollment functions through analysis and interpretation of Medicare and Medi-Cal data and ensures compliance with applicable state and federal regulations • Conducts complex research and analysis in support of Medicare Operations activities • Acts as a subject matter expert and liaison to internal and external stakeholders

• Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution. • Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities. • Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality. • Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume. • Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation. • Develop and optimize representment strategies; analyze dispute trends to identify root causes and drive process improvements. • Define and report the KPIs and KRIs for the disputes program, and produce actionable insights by synthesizing operational trends and program performance data. • Serve as the interface to any business process outsourcing relationship • Partner with Product and Engineering to frame dispute requirements as enablers and to inform the roadmap for investigation tooling. • Mentor junior analysts and contribute to training on dispute handling, chargeback processing, and the investigation tooling.