• You provide daily support by phone, email and Zoom to e‑commerce entrepreneurs with accounting and bookkeeping issues. • Ensure high customer satisfaction through clear, friendly communication. • Identify recurring problems and contribute to improving our solutions. • Work closely with the Onboarding Automation team to ensure customer success and satisfaction.

• Drive end-to-end implementation of enterprise software solutions, including requirements definition, system configuration, testing, and go-live support. • Serve as a subject matter expert in the company’s low-code/no-code SaaS platform, advising on best practices for configuration, integration, and optimization. • Lead the design and delivery of complex software solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities and grid operators. • Serve as a primary client-facing lead, engaging directly with stakeholders through workshops, working sessions, and on-site interactions to gather requirements and drive decisions. • Translate client business drivers, program requirements, and operational goals into scalable system designs and implementation strategies. • Develop and lead key client-facing deliverables, including gap analyses, use cases, and technical requirements/specifications. • Configure and implement business logic, workflows, user interfaces, and data structures, partnering with client technical teams for seamless integration. • Identify and implement opportunities to improve system efficiency, scalability, and user experience. • Provide ongoing advisory and post-launch support, maintaining strong client relationships. • Collaborate cross-functionally with Product, Engineering, and Delivery teams to inform roadmap priorities. • Mentor and guide junior team members in client engagement and solution design best practices.

• Manage and optimize merchant accounts and payment processors • Improve payment acceptance/approval rates • Work with payment orchestration and routing logic • Monitor and reduce chargebacks, disputes, and payment-related risks • Leverage AI and automation tools to streamline payment operations — reducing manual work and scaling impact without growing the team • Collaborate with internal teams when billing issues affect funnel performance • Analyze payment performance and optimize recurring billing flows • Build strong relationships with PSPs/acquirers

• Conduct interactive demonstrations aligned to IP needs for IAM tools users • Attend customer meetings in support of sales representatives to present software • Prepare presentations for seminars highlighting our software • Provide customer training for Orbit Invention and Orbit Asset • Drive internal SaaS offer knowledge raising • Support Product Manager and UX designer with IAM processes and use cases • Ensure regular reporting of field information collected during pre-sales and training activities